Shepherds Friendly Reviews

Name: Shepherds Friendly
Rating: 4.62

4.6 Rating 2,784 Reviews

93 %

of reviewers recommend Shepherds Friendly

Company Reviews

Metrics

Info

4.6

Based on 2,784 reviews


Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 89%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Shepherds Friendly:

Shepherds Friendly is one of the oldest financial mutuals in the world, with 190 years’ experience in providing families with financial security.

Visit Website

Phone:

0800 526 249

Email:

marketing@shepherdsfriendly.co.uk

Location:

Haw Bank House, High Street, Cheadle
SK8 1AL

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Shepherds Friendly 5 star review on 24th February 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The process to open an account was very straightforward and simple.”

Helpful Report

“Easy to set up but as plan just started cannot say much about any other aspect!”

Helpful Report

Thank you for taking the time to review Shepherds Friendly. We pride ourselves on our members experience, a Member of the Team will contact you to ensure you have received your welcome pack and to check you are happy with your Shepherds Friendly Plan. Our Member Services Team is available on 0330 3114502 during office hours (8am – 5pm Monday to Friday) and also on email at members@shepherdsfriendly.co.uk. Myself or a member of the team will be happy to answer any further queries you may have. Kind regards Heather

“Applying was quick and simple, understood everything easily and information easily accessible”

Helpful Report

Thank you for taking the time to review Shepherds Friendly, we pride ourselves on our members experience. If you haven’t already received a welcome call, a member of our Team will try to contact you to ensure you have received your Welcome pack and to check you are happy with your plan. Kind regards Heather

“So far they have been extremely quick to inform me of my investment, so cannot fault them.”

Helpful Report

“easy to open ISA, but nothing worth commenting on. Post contact Advertising is more than annoying, very tempted to cancel the ISA within 30days.”

Helpful Report

“N/A I opened online,haven't had any dealings with company”

Helpful Report

“The level of service received was what I had hoped for. The application process was effortless. The details in the documentation provided was very sound and easy to read. The various products on offer and the ability to compare them on the website made it easy for me to come to a conclusive decision on which one would be best for us.”

Helpful Report

“Not much to say, online application easy, but no contact since so we don't know when the first payment will be paid.”

Helpful Report

Thank you for your review Keith we welcome all feedback. Shepherds Friendly is a modern mutual organisation and our primary duty is to our membership, we value your business and will always endeavour to put our members at the heart of everything we do. A member of our Team will contact you shortly to discuss your review and look into your query.

“Just about got me signed up”

Helpful Report

Thank you for your review Daryn, we welcome all feedback. Shepherds Friendly is a modern mutual organisation and our primary duty is to our membership, we value your business and will always endeavour to put our members at the heart of everything we do. A member of our Team will contact you shortly to discuss your review and look into your query.

“Needs somewhere to view account online.”

Helpful Report

Thank you for your review Andrew, we welcome all feedback. Shepherds Friendly is a modern mutual organisation and our primary duty is to our membership, we value your business and will always endeavour to put our members at the heart of everything we do. We have now had the opportunity to consider your comments and are pleased that you are happy with the outcome.

“They have not really made me happy yet because I've only just signed up. It's a shame they don't have an online account to keep track of your investments.”

Helpful Report

Thank you for your review Carwyn, we welcome all feedback. Shepherds Friendly is a modern mutual organisation and our primary duty is to our membership, we value your business and will always endeavour to put our members at the heart of everything we do. We have now had the opportunity to consider your comments and are pleased that you are happy with the outcome.

“The application process was quite straightforward. The website is easy to navigate and follow up emails were soon delivered with my welcome pack. However i have still not heard anything about my Love2Shop voucher that i was expecting to receive on registering”

Helpful Report

Thank you for your review Matthew, we welcome all feedback. Shepherds Friendly is a modern mutual organisation and our primary duty is to our membership, we value your business and will always endeavour to put our members at the heart of everything we do. We are pleased that your query has now been resolved.

“Not overly happy as the only interaction I have had for my ISA is that of just 2 emails”

Helpful Report

“I wasn't aware you weren't able to access your account online.”

Helpful Report

Dear Luke Thank you for taking the time to discuss your review with us and are pleased that you are happy with the outcome. We will always strive to improve our service to our members. We are actively working on implementing online account access and online payments as part of a larger project, based on feedback from our members.

“I would really appreciate it if my name was spelt correctly, my name is Sonja not Sona. Thank you.”

Helpful Report

“Poor communication with no contact except the initial sending of the 'welcome pack'”

Helpful Report

Hi Simon, Thank you for leaving a review. We try to get in touch with all of our new members with a welcome phone call, so you should have heard from us by now. A member of our Customer Services team will be in touch with you shortly to rectify this. Regards, Shepherds Friendly

Shepherds Friendly is rated 4.6 based on 2,784 reviews