Sheffield Mutual Friendly Society Reviews

Name: Sheffield Mutual Friendly Society
Address: 3 Maple Park Maple Court, Wentworth Business Park, Tankersley, 3 Maple Park Maple Court, Wentworth Business Park, Tankersley, Barnsley
Rating: 4.95

5.0 Rating 1,001 Reviews

99 %

of reviewers recommend Sheffield Mutual Friendly Society

Company Reviews

Metrics

5.0

Based on 1,001 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very friendly excellent service”

Helpful Report

Posted 1 year ago

Hi, Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Sheffield Mutual. If we can help with anything else, please do not hesitate to get in touch. Kind regards Emily

Posted 11 months ago

“I had a telephone call from head office to discuss and set up my new policy. This went very well indeed, fully informed on the process. Happy throughout.”

Helpful Report

Posted 1 year ago

Hi, Thank you for your great review. At Sheffield Mutual we work hard to offer high-quality service to everyone. We made sure to share this feedback with the team! Best wishes, Becca

Posted 1 year ago

“Emily was able to take me efficiently through the process of buying a Regular Savings Plan. Her knowledge of the product shone through. She was able to answer my queries in a calm and courteous manner, explaining what would happen next at all stages. She removed any anxiety i had about making the phone call and made me feel like a valued customer. (It is unusual these days to feel this way as, too often, customer advisers in other companies rush you, sound bored, do not explain what is happening or simply don't have the training or skills to deal with people.) Thank you Emily :).”

Helpful Report

Posted 1 year ago

Hi, We’re glad to hear about your good experience with us, and we’re delighted to hear we made you feel at ease. Thank you for sharing your thoughts and experiences - we will pass on your feedback to the team! Best wishes, Sheffield Mutual

Posted 11 months ago

“A cheerful individual Emily from the business development team phoned today, to let me know more about their products and left a message. I phoned back and Emily talked through all of their products on offer and answered my enquiry and the options of products on offer. This is most useful alongside the advice I get from my regular financial advisor.”

Helpful Report

Posted 1 year ago

Hi Marie, Thank you for taking the time to leave a fantastic review! If we can help with anything else, please do not hesitate to get in touch. Best wishes, Becca

Posted 1 year ago

“Really friendly, helpful and professional. My experience started with an online chat, when Megan called me, I was so pleased to discover a real person behind the keyboard! Megan was very helpful, clear and answered all my questions. I was amazed at how much my son’s CTF had grown and look forward to a dealing with Sheffield Mutual as I have invested the CTF into an JISA. Highly recommend”

Helpful Report

Posted 1 year ago

Hi, Thank you for your review, we really appreciate your comments. I'm glad to hear you would recommend us! I'll be sure to pass on your review to Megan. Best wishes, Becca

Posted 1 year ago

“They still remember that their customers are real living breathing human beings. Most other financial institutions could learn from them.”

Helpful Report

Posted 1 year ago

Hi Nick, Thank you for your kind review, I'm happy to hear you were satisfied with the service provided by our team. Best wishes, Becca

Posted 1 year ago

“Sheffield Mutual is always easy to deal with. Staff are courteous and helpful and make the time to answer any questions. I have never had any cause for complaint or experienced disappointment with their services, and I look forward to continuing my association with Sheffield Mutual in the future. For anyone considering find a home for their savings, I'd just say, 'Look no further'!”

Helpful Report

Posted 1 year ago

Hi Alan, It’s great to hear that you had a positive experience, thank you so much for sharing this in your review. We're delighted to hear that you would recommend us! Please let us know if we can be of any further help! Best wishes, Becca

Posted 1 year ago

“Fantastic help and service from Sam. Can not recommend highly enough”

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Posted 1 year ago

Hi D P, We’re glad to hear about your good experience with us, and we’re delighted that you would recommend us. Thank you for sharing and taking the time to leave a review :) Best wishes, Becca

Posted 1 year ago

“Sheffield mutual have always been very helpful at every step of my investment dealings. Whenever I have telephoned the office the call has been promptly answered in a polite clear manner and not by an automated answering service. Would recommend Sheffield mutual happily.”

Helpful Report

Posted 1 year ago

Hello Robert, I'm glad to hear you have been impressed by our team every time you've contacted us, thank you for leaving 5* a review! If we can be of any further help, please do get in touch! :) Best wishes, Becca

Posted 1 year ago

“Emily was really helpful and explained everything in detail to ensure I understood my policy. She was kind, thoughtful and friendly. Emily is truly a credit to you.”

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Posted 1 year ago

Hi Jess, Thank you for your great review. At Sheffield Mutual we work hard to offer high-quality service to everyone. I have shared your review with Emily to give her the recognition that she deserves. Best wishes, Becca

Posted 1 year ago

“Set up a TESP with Sheffield Mutual Friendly Society today. Spoke to Sam Lee and he was fantastic, a real asset to the company. He was thorough and detailed when explaining the product and answering any questions I had. Looking forward to moving forward with my TESP. 5 star!”

Helpful Report

Posted 1 year ago

Thank you for your brilliant 5* review Ben, I'll be sure to make sure Sam sees it! If we can help with anything else, please do not hesitate to get in touch. Thank you for choosing Sheffield Mutua. Best wishes, Becca

Posted 1 year ago

“Emily was very helpful in explaining my options for my policy . I was able to understand the policy better and it enabled me to make my choice . Very happy with the process . Thank you”

Helpful Report

Posted 1 year ago

Hello, It’s great to hear that you had a positive experience with us, thank you so much for sharing this in your review. Please let us know if we can be of any further help! Best wishes, Becca

Posted 1 year ago

“Sam Lee has given me excellent service, providing guidance to allow me to choose the right product. I felt like my business mattered and like a real person as Sam listened to me and provided guidance which led to my purchase decision. I am very Happy. Thank you Sam.”

Helpful Report

Posted 1 year ago

Hi Jaybee, Thank you for sharing a review of your recent experience. Our team here at Sheffield Mutual is committed to providing high-quality service, and we’re thrilled to hear that we made a good impression on you! I'll be sure to pass this excellent review on to Sam. If we can be of any further help, please do get in touch. Kind regards Emily

Posted 1 year ago

“Very friendly...very good service.”

Helpful Report

Posted 1 year ago

Hi Mr Croft, It’s great to hear that you had a positive experience, thank you so much for sharing this in your review. I’ll be sure to pass on your positive review to the team! We are grateful for your feedback, and if we can be of any further help, please don't hesitate to contact us. Kind regards Emily

Posted 1 year ago

“I have received fantastic customer service from everyone I spoke to today. Sam was friendly, patient and very helpful. Whenever I call I always feel like I get a personal service and I always receive great support.”

Helpful Report

Posted 1 year ago

Hi Emma, Thank you for taking the time to leave a fantastic review! At Sheffield Mutual we work hard to offer high-quality service to everyone. We made sure to share this feedback with Sam to give him the recognition that he deserve. If we can help with anything else, please do not hesitate to get in touch. Kind regards, Emily

Posted 1 year ago

“Very helpful and the product was exactly what I wanted to set up a savings pot for my latest granddaughter.”

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Posted 1 year ago

Hi Dave, Thank you for your review! We're so glad to hear you've had a positive experience. Thank you for choosing Sheffield Mutual. Kind regards, Emily

Posted 1 year ago

“Excellent service provided by Emily, made everything very clear & application for my Grand daughter was completed quickly.”

Helpful Report

Posted 1 year ago

Hi Gillian, Thank you for your great review. At Sheffield Mutual we work hard to offer high-quality service to everyone. We made sure to share this feedback with Emily to give her the recognition that she deserves. If we can help with anything else, please do not hesitate to get in touch. Kind regards, Emily

Posted 1 year ago

“Emily was a great help to me in opening jr ISA accounts for my children. She explained everything fully and was very knowledgable. I have held my own ISA with Sheffield Mutal Friendly for several years and can not fault the help and support I have received and I feel my money is in safe hands.”

Helpful Report

Posted 1 year ago

Hi Emma, Thank you for sharing a review of your recent experience. Our team here at Sheffield Mutual is committed to providing high-quality service, and we’re thrilled to hear that we made a good impression on you. Please let us know if we can be of any further help! Kind regards, Emily

Posted 1 year ago

“Always delighted by the way I am treated when I contact them.Such friendly and informative staff who tell you about their products,and not hard sell tactics that way too many other companies employ today...thank you Sheffield Mutual”

Helpful Report

Posted 1 year ago

Hi Derek, Thank you for your positive comments and feedback! We are glad to hear you've had a good experience with us. If we can be of any more help, please contact us! Best wishes, Emily

Posted 1 year ago

“Excellent help and very friendly staff, when i had certain enquiries i got an almost instant reply. Big thanks to Debra.”

Helpful Report

Posted 1 year ago

Hi, Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Sheffield Mutual. I'll be sure to pass on your comments to Debra! Kind regards, Emily

Posted 1 year ago

Sheffield Mutual Friendly Society is rated 5.0 based on 1,001 reviews