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Shadow Foam Limited Reviews

4.8 Rating 1,646 Reviews

94 %

of reviewers recommend Shadow Foam Limited

Company Reviews

Product Reviews

4.8

Based on 1,646 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Shadowfoam Review I was impressed with how quickly it arrived during the current situation I have enclosed a video and I got my inspiration from your video of your tool wall

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Phone:

08081682878

Email:

hello@shadowfoam.com

Location:

Unit 34 - 36, Cosgrove Business Park, Daisy Bank Lane, Anderton, Northwich
Cheshire
CW9 6FY

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Shadow Foam Limited 5 star review on 25th April 2024

Shadow Foam Limited 5 star review on 25th April 2024

Shadow Foam Limited 5 star review on 25th April 2024

Alan Cuthbertson

Shadow Foam Limited 5 star review on 21st April 2024

Shadow Foam Limited 5 star review on 21st April 2024

Shadow Foam Limited 5 star review on 21st April 2024

Shadow Foam Limited 5 star review on 21st April 2024

1181

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Well it took a while to get it had to Tex u twice finally I got it! Was not happy of what u sent me, 3” thick, I really wanted a piece that the wrenches hold. I paid 20.00 for something that I didn’t want to see. I c on your site u have a special 3/pieces & 5.99 each this is what I really wanted. I could of had 3 of these pieces of the cost that I paid for what I got. Not a way to attract new customers! Thanks anyway! Charlie”

Posted 4 months ago

Hi Charlie Sorry to hear you aren't happy with the sample you got from us. There was no note on there of any depth or colour preference so these are sent randomly just to give you an idea of the quality of the foam. I should mention though that we don't have any depth option that is 3" deep - our foam comes in 3 depths - 1.2", 2" and 2.75" but if you check out our Youtube channel we've lots of guides and ideas for layering up the foam to achieve greater depths. We did get your message about having been billed for the import of the sample - that's usual when importing goods and beyond our influence I'm sorry. But hopefully the tracking information you got helped you track your sample's progress from there... unfortunately it does take a few days to ship from the UK to the US, but I'm pleased it reached you OK. It's worth noting that the sample cost only a small amount, it was the shipping you selected to get it to you which cost more, again we do apologise but it's totally out of our hands. I do hope we are able to get some Shadow Foam to you soon so you can get your wrenches organised! Thanks for the feedback, all the best. Team Shadow Foam

Posted 4 months ago

“They have spammed me with offers and reviews despite me not signing up for any of them I have even asked them to remove my data and information under Article 17 of the GDPR "Under Article 17 of the UK GDPR individuals have the right to have personal data erased" Clearly, they are ignorant and disregard people's rights and information. Today I have been sent 2 more emails from them. So I would not recommend this company unless you wish to have your information and rights neglected and used in ways you do not want. The emails and requests to them will now be forwarded to the ICO to investigate.”

Posted 5 months ago

Hi Andrew Really sorry to hear this, however worryingly we have never received either of the two emails you mention have sent to us - please can you forward them to us at hello@shadowfoam.com where we aim to respond to all enquiries within one working day. Just to mention though, we haven't intended to "spam you" at all, it's just not how we work. Nor are we ignorant to people's rights and information - rather, we pride ourselves on our levels of customer care and service. I should mention, you did sign up to our mailing list to receive a discount code on 14.11.23. This discount code was then redeemed by you. Then, as you were subscribed to the mailing list at that point, we subsequently sent you one more email on 24.11.23 which was our Black Friday offer. This was sent only to anyone opted in to our mailing list. Any other communications you may have received from us just related to the order you placed. Our opted into emails are always sent in a fully GSPR compliant way, and you are welcome to unsubscribe at any point, which we have now seen you've done. So to confirm, other than a copy of this communication which will be forwarded to you, you won't get any further communications from us unless they relate to any future orders. I do hope this helps resolve your query, and thank you for your feedback. All the best Team Shadow Foam

Posted 4 months ago

“I found the knife blade poor, the foam difficult to cut and generally a very expensive mistake”

Posted 9 months ago

Hi Nick Sorry to hear you're not getting on with the product. Maybe if you could get in touch with us at hello@shadowfoam.com we can have a chat about what's causing you the issue and see if we can get you up and running with it a little better? There are also lots of video guides on our Youtube channel, but also check out the "How To" guides on our website for great techniques to help you get the best results. Hope we can help you out! Thanks

Posted 9 months ago

“The issues I have are mainly with shipping, which has been a terrible experience. I had to wait for a long time before the Shadow Foam arrived, and on arrival it turned out the blades were missing. The missing blades were sent by you, but in order to receive them I have to pay taxes and an administration fee to the parcel service. Next time I will look for foam from a local vendor to save me this hassle.”

Posted 9 months ago

Hi Johan Could you possibly get in touch with us about this please... the cutting equipment we sent to you was sent duty paid so there should have been no taxes or administration fee to pay on them at all, we'd like to get this sorted for you so please get in touch with information on what you were asked to pay. Many thanks

Posted 9 months ago

“Not size ordered”

Posted 1 year ago

“Well, delivery was awful, I understand you had delays and that’s fine, but from the email saying dispatched and me receiving the foam was almost a week (even when it said next day shipping) the foam itself isn’t great, in my opinion it feels cheap”

Posted 1 year ago

Hi Ben Really sad to hear that - it certainly does appear that the courier took their time to get this to you between collecting it from us on 26.01 and delivering to you 5 working days later on 02.02, my apologies. If the material doesn't suit you though please don't hesitate to get in touch with us and we can give you the information you need to get that returned to us for a full refund. Thanks again

Posted 1 year ago

“Hello, I was expecting something easier to mould to our needs. The foam was very hard to cut into (even with a scalpel) and the different layers of foam were extremely hard to separate from each other. Thanks, Carlos”

Posted 1 year ago

Hi Carlos I'm so sorry to hear you didn't like the sample you got from us last month. The layers are well bonded together, that's to make it strong enough not to fall apart over time. We have lots of guides on our website and on Youtube to help you get the most from your sample, please don't hesitate to get in touch with us if there is something in particular you struggle with. Thanks

Posted 1 year ago

“I used Shadow foam because I like to try and use the best on anything on the market however after using the 1st couple of sheets from a pack of 5 I found the rest to be covered in bubbles and unusable which was really disappointing. After being told by Shadow foam to “turn them up side down and use them” (which means it would have been red instead of black) not what I paid for or the look I wanted. All I wanted to do was return those sheets and get a refund on the 3 sheets I’ve now put in the bin (I wasn’t that impressed by the product so I didn’t want a replacement). They gave me a 30% refund and basically said we’ve done everything we can which left me disappointed with the product and their customer service, I definitely won’t be using or recommending again which is a shame.”

Posted 1 year ago

Hi Kenton Really sorry you feel this way, but we did offer you the opportunity to return everything to us for an exchange. As you know we didn't have the colour you wanted in stock at the time so couldn't have replaced it, but you declined both a replacement in a different colour and a replacement in a different size sheet. It was only some time later that you came back again and advised that you had already used much of the foam and asked to just return what was left from the pack and get a refund. We can't accept back part-orders or split packs hence our suggestion for to you to try using the other side of the foam to try and come up with something that was going to work for you. We can only accept returns in their original, unused condition which I'm sure you'll appreciate and which is in line with most other retailers. We are glad you managed to use most of the product, and that you got the goodwill refund we applied for you though. Thanks again for the feedback, Shadow Foam

Posted 1 year ago

“Not the best , foam is glued together making cutting out very difficult, the overall finish , was not what I expected, i took my time , measured my items , used decent knife and tools , but tearing the foam out was very difficult and the end result looked messy,”

Posted 1 year ago

Hi Ant We definitely never glue the layers together, and I can absolutely help you out in getting the most out of your product. Perhaps initially if you check out the 'how to' guides on our website here: https://www.shadowfoam.com/how-to/ But if you are still struggling after that, drop us a line at hello@shadowfoam.com and let us know exactly what the issue is, and we'll help you out as best we can. Thanks!

Posted 1 year ago

“Looks like a great product but disappointing service from Shadow Foam. Their website states 'fast and free delivery' and their order confirmation said 'next day delivery'. Several days later the goods still aren't here and I'm told it will several more days before they arrive. Apparently there was a note on their website about workload delays but it wasn't obvious. I don't know what is difficult about shipping out bits of foam?! Their website is also lacking, the basket/checkout didn't work and it took about 8-10 attempts and a long phone call to sort it, and they couldn't take my order over the phone which would have been the obvious solution. I guess they have a good product, but their site and operations/admin functions seem unprofessional and lacking. This is reinforced by the fact it is not a https secure site, so buyers need to be aware of this. If they nail these issues and up their game then this company can go places.”

Posted 1 year ago

Hi Anon Thank you for leaving a review, we always welcome feedback on how we can improve our service. As you can imagine we had a large backlog of orders over the holiday period and so are a little we behind on orders. For this reason, we have a large banner at the top of the website on every page, stating that orders may be delayed, which in the case of your order, it has been. Many apologies if you didn't spot the banner on any of the pages you visited, but hope this explains it. As for any website issues you faced, in this case, it appears likely to be clientside, as we DO have and always have had an https certificate for the website. Therein too is the reason that we wouldn't take an order over the phone; for your security. Since the payment information is of course secure on the website in a way that we can't guarantee over a phone line. Again I hope this addresses that query for you. We continually work hard to improve our web speed and checkout experience so appreciate your feedback on this too. While it is not always perfect, for a small, family-run business like ourselves, and based on the many reviews that people leave, we believe that the customer experience is typically very good - but we do of course take your comments on board. If there is anything else we can help you with, please do get in contact with us directly, and thanks once more for your feedback. All the best.

Posted 1 year ago

“I ordered a 3pack of 50mm foam and a 5 pack of 30mm foam, with the intention to lay the pieces of foam next to each other. Unfortunately the pieces were inconsistent sizes. The 50mm boards did not have straight edges. Of the five 30mm boards, two were 20mm shorter than the other three. Felt as though I had been sent the offcuts. I would recommend purchasing the larger (more expensive) sheets and trimming down to size.”

Posted 1 year ago

“not good one was falling part on package wne okem ed”

Posted 1 year ago

“I didn't find it something that is easy to cut for a beginner”

Posted 1 year ago

Hi Charlie Don't worry we can help with that - we all have to start somewhere! Like anything, it gets easier the more you do it. Great that you got your sample pack from us OK though, and between the scalpel and the blade that it contains along with the sample piece of foam, we have lots of tools to help you use it effectively. I will email you separately with these details and then hopefully you'll get on with it much better from there. And if you like it then, you always have that free £5 voucher that you can redeem against an order should you wish to place one. Thanks again.

Posted 1 year ago

“The product was extremely difficult to work with , layers would not separate as expected the cutting kit supplied was use less , given the price charged I would never buy this product again .”

Posted 1 year ago

Hi Donald So sorry to hear your experience using the product. I will email you separately to send you some information and guides which I think will definitely help you get the most from your product. The layers aren't intended to separate on the layer points as you indicate. We advise that above and below the laminated layers is probably the easiest point to get a good peel and separation, but again the information I email you will hopefully help you with that. I'm sorry too that you didn't get along with the complimentary cutting kit we sent you with the order.... these have been really popular for many years, keeping people safe while they're cutting and giving them all they need to get great results - again I think our guides for use will be helpful for you so I'll send you more details on this too. We were really sorry to see your rating on the quality of service we offer where you have rated us with one star. I'd be particularly interested to hear more about how we have let you down in that regard. I can see that we shipped your order the very next day to the evening you ordered, and it was delivered on time the following day, with many communications and updates on your order being supplied between those times. We didn't receive any communication from you that I can see following that, to flag any issues or questions otherwise we would almost certainly have tried to help sooner. So please, if you could, do let us know how else we can improve in this regard as our customer service levels are really important to us. As is satisfaction with the product too, but as discussed hopefully the additional resources I forward you by email will help you get a better result with your product. Thanks for your feedback, hope to speak more in due course. Shadow Foam

Posted 1 year ago

“Expected better to be honest. I ordered the yellow base as I wanted maximum contrast and whilst the foam is OK the black top layer was very poor - very heavily textured and thin and not like the sample that I had received previously. That said I was able to make some intricate cuts in the foam after making a paper template as the surface is too dark to use a marker to draw around and I didn't fancy the "trace with a knife" approach. I had to buy 3 pieces as this was the least cost option - I will probably freecycle the other two pieces.”

Shadow Foam Limited 2 star review on 16th October 2021

Shadow Foam Limited 2 star review on 16th October 2021

Shadow Foam Limited 2 star review on 16th October 2021

Shadow Foam Limited 2 star review on 16th October 2021

Posted 2 years ago

“After having been an avid user of the original sahdow foam i was sorely disappointed with its replacement product. It resembles a large block of bubble wrap which lacks density and is difficult to accurately cut to the form of quality tools and the easy peek layers seem far to well bonded together to be called easy peeling. If you want to display your prized possessions in what looks and feels like a large block of bubble wrap this is your product. For discerning tool users, dont be fooled by the premium price, this is a cost engineered product which really onlty suitable for construction tools in trade boxes. Shadow Foam, think you need to come up with a better solution!”

Posted 2 years ago

“I have the knifes but no shadow foam so not great really”

Posted 3 years ago

“Possibly not what Shadowfoam wants to hear, but I am quite disappointed overall. The 'easy peel' foam was quite difficult to peel, and actually tore in a few places leaving an unsightly pitted appearance. The foam itself is also not great quality. I can honestly say that I've received better quality foam used as throwaway packaging in some of the parcels I've received. For what it is, Shadowfoam is quite expensive. On the plus side the custom size was exactly what I ordered, but my overall experience has led me to look for alternatives to Shadowfoam.”

Posted 3 years ago

“Hi i didn't receive my free cutting kit, i think it was just completely forgotten about, ended up doing it with a Stanley knife so the finish was not very good. A bit disappointed.”

Posted 3 years ago

“Great website, loads of useful information, tips and video tutorials. Contact and delivery information outstanding. But...the product wasn’t what I had hoped for. Unfortunately the sheets were not flat, the laminating process had caused the sheets to be badly bowed. Having contact yourself’s I tried to flatten the sheets as you recommended with absolutely no success at all. I assuming that I must have received a bad batch as your reviews are 5 star. Sorry for the poor review. They made good kneeling pads for the lads in the workshop not my intended use. I am happy to discuss this review.”

Posted 3 years ago

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Shadow Foam Limited is rated 4.8 based on 1,646 reviews