Shadow Foam Limited Reviews

Name: Shadow Foam Limited
Address: Unit 34 - 36, Cosgrove Business Park, Daisy Bank Lane, Anderton, Northwich, Cheshire
Rating: 4.75

4.8 Rating 1,646 Reviews

94 %

of reviewers recommend Shadow Foam Limited

4.8

Based on 1,646 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Shadowfoam Review I was impressed with how quickly it arrived during the current situation I have enclosed a video and I got my inspiration from your video of your tool wall

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Phone:

08081682878

Email:

hello@shadowfoam.com

Location:

Unit 34 - 36, Cosgrove Business Park, Daisy Bank Lane, Anderton, Northwich
Cheshire
CW9 6FY

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Shadow Foam Limited 5 star review on 25th April 2024

1181

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I still havent recived it”

Helpful Report

Posted 3 weeks ago

Hi Valentin We've sent you tracking information as your goods are still in transit to you. If you have any further questions relating to this, please contact our customer services team. Many thanks

Posted 3 weeks ago

“I never received my sample.”

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Posted 1 month ago

Hi Leonard With apologies it does take a few days for the goods to reach you in the US as we are based in the UK. I can see from tracking that the package landed in the States late last week so hopefully it will be with you very soon, but you're welcome to contact us if you are having problems using tracking or have any other questions at all. Thanks for your order, hope your sample reaches you soon. Shadow Foam

Posted 1 month ago

“Shadow foam are secretive about delivery costs and demand name, address, card details etc before calculating delivery costs... whats more when you try to contact them directly about delivery costs, they mysteriously demand a 'show us your not a robot! screen which, conveniently!! doesn't work!!!”

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Posted 3 months ago

“I didn’t even get my shadow foam so is this a mistake”

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Posted 3 months ago

Hi Barrielee, We contacted you on 28th December regarding your order, but as you did not reply until Saturday, we could not resolve this until the next working day, which is today. We are reshipping your order as there was an address issue, so it should be with you tomorrow. Once you have received your order, please can you revise this review? Kind regards The Shadow Foam Team

Posted 3 months ago

“Great foam, got sent the wrong cuting kit”

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Posted 5 months ago

“Issue with order, still no response 1 week later.”

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Posted 5 months ago

Hi Nick Sorry to hear you've an issue with your order - we've not had any messages from you since your order was delivered back on 27th otherwise we would certainly have replied. Please get in with our customer services team at hello@shadowfoam.com with details of what the problem seems to be and they'll get right back to you. Thanks!

Posted 5 months ago

“First time trying this company and disappointed with Lack of communication or updates after placing order. Avoid”

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Posted 6 months ago

Hi Jason Many thanks for your recent order. We emailed you an email confirmation on the day you ordered, if you haven't seen that it might be worth checking your spam or junk folders. The product you ordered had a 4 working day manufacture time and is set to ship out to you today. On that basis your order will be delivered to you tomorrow. The next email update you will get will be your tracking information once it ships so please do look out for that. Hope you're able to track down your emails and best of luck with your project once the order arrives. However if you do need further help at any point, please do get in touch with us via the contact details on our website. Thanks again for the feedback, Team Shadow Foam

Posted 6 months ago

“Sent an email on the 15th and still no response. I got sent the wrong inserts”

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Posted 8 months ago

We have no correspondence from you, did you email us at hello@shadowfoam.com? Please get in touch and we can resolve your issue.

Posted 8 months ago

“Never got the package, USPS did not deliver properly and sent the package back. Sad thing, I got charged $ 60.00 for nothing. Oh well what can you do.”

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Posted 9 months ago

Hi Philip Thanks for reaching out here on our review site - we did attempt to contact you by email about this? As you weren't around to take collection of your shipment it was taken to a collection centre for you to pick up. Only once you didn't collect it after a week was it returned to sender, which is the point we of course let you know and refunded you. Really sorry you didn't get your foam but hopefully you can see from the tracking information we sent you that we did make every effort to get it to you. If you can possibly respond to our email we can always explore re-shipping for you if you still need the product? So sorry again that it didn't work out for you.

Posted 9 months ago

“I think this product is overpriced for the quality I received the shadow form and it wasn’t even cut straight. It had wonky edges, not happy at all with this product.”

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Posted 1 year ago

Hi Alistair Really sorry to hear this - we can certainly help you with this, could you please get in touch with our customer services team at hello@shadowfoam.com. Thanks for the feedback, look forward to hearing from you. Shadow Foam

Posted 1 year ago

“You should check your data because I already wrote a review immediately after receiving the parcel... I received a single piece of the thickest foam (yellow !), which size was half of the packing box... totally unsuitable for my needs... So the answer to your question is : only way you would have done more poorly is by sending nothing !”

Helpful Report

Posted 1 year ago

Hi Sabine I am really sorry to hear that you don't like the sample we sent you. Can you please let us know what your issue with it is, as it seems you got everything you ordered, were you expecting something different? Here's the product listing for the item you ordered last month: £5.00 Get a sample piece of Shadow Foam to try Colours are chosen at random. So you got our largest depth 70mm foam in colour yellow, was this not what you expected? Please let us know how we can help more by dropping us an email at hello@shadowfoam.com. Many thanks

Posted 1 year ago

“Foam did no peel in layers, once I cut neatly the base underneath was a mess, ended up throwing the lot out after lots of attempts. Had the foam came in layers would of given 5 stars, £25 down the drain 👎”

Helpful Report

Posted 1 year ago

“Not impressed with the current batch of shadowfoam. As an existing user of the product, which was a high quality, smooth, flat and sprayed finish product consisting of a fairly dense foam that was easy to cut and manage. The original foam appearing to be denser had some natural grip which meant it was firmer and held tools in place without deforming. Over the years my toolkit has expanded and I needed to redesign the contents of my tool cabinets, so I bought some more blue shadowfoam. What a disaster! The sheets don't sit flat, the foam is so course that it is difficult to cut, and when you do cut it it rips and after a very short period, the scalpel blades go blunt. The top surface of the foam is lumpy and uneven. I spent an evening cutting out a very full tray of small tools, the cut outs deformed as tools were pressed into place, and in the end I had to throw the entire evening’s work away. I am very disappointed with the changes made to the foam and will not be investing in your product again unless you return to the original high density sprayed foam. Pictures supplied show original against the new, and a comparison of flatness between original and current. The new stuff is dreadful, will not buy again.”

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Posted 1 year ago

“I didn't get it and I didn't get a refund until now! No more words for that!”

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Posted 1 year ago

Hi Tommy So sorry to read this, I have been trying to contact you for a week. Your order was returned to us due to non-payment of import taxes which I messaged you about on 9th February as soon as it came back to us and we knew about it. I asked if you wanted it refunding or re-shipping but then a week later when we hadn't heard back from you we just went ahead and refunded you anyway. Really sorry it didn't work out for you on this occasion, perhaps if you could check your emails from us and respond if you have any further queries on this? Thanks

Posted 1 year ago

“I never receive my package so my experience is not good at all”

Helpful Report

Posted 1 year ago

Hi Robert So sorry to hear this - it's the first you've mentioned about not having received your order. I'll email you separately with more details and to check we have the right contact details for you as your order never cleared customs as they were unable to contact you, so your order is being returned to sender. Let us know how you want to proceed with this once the goods land back with us and we can get this sorted for you. Many thanks!

Posted 1 year ago

“After cutting I’d expect the layers to separate but no! It all comes out unevenly. Really poor quality product in my opinion”

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Posted 1 year ago

Hi Michael Thanks for the feedback, and from what you mention this is almost certainly something we can help you with. The layers are intentionally designed not to separate too easily... otherwise the foam would fall apart over time and you'd need to replace it very soon, and that's obviously not what we want. I can see you didn't order any cutting equipment with your foam so the first thing I'd suggest is that we can send you one of our cutting packs which will absolutely help with this. But also we have heaps of tools and resources online that help you with the best techniques for both cutting and peeling the foam. I will send you an email separately with some links that will definitely help you and hopefully we can get this resolved for you so you're happier with your product. Thanks again.

Posted 1 year ago

“I was meant to receive a free sample box of some of shadow foam products but instead it cost me $85.00 in shipping to receive 1 peice of foam. What a joke i hope other people dont get caught out like i did”

Helpful Report

Posted 1 year ago

Hi Tracey So sorry to hear you are disappointed with your free sample, maybe you can let us know how you think the listing could be improved? So here is what we sent you in your sample pack: Shadow Foam Sample Piece Complimentary Cutting Pack And that is how the pack is listed on the website too - so, from the listing, is there someway we can make it clearer what you'll be receiving? I note you used a discount code from an affiliate which waived the usual £5 sample cost to get a totally free sample, so what other Shadow Foam products did you expect to receive, or do you think it would be useful to receive in your sample pack? I wonder if your disappointment is more in regard to the cost of the shipping of the sample...? Obviously we ship these free of charge to the UK, and the cost for shipping these to Europe is relatively low too. But we do of course have to charge the cost of shipping for overseas orders. Shipping to Australia is clearly a little pricey at £46GBP, but hopefully the price was clearly displayed to you at the checkout when you ordered and paid? Is there some way you can suggest that we may make the cost you are paying clearer? Please feel free to get in touch with us with any feedback you have at all - hello@shadowfoam.com and we will always help wherever we can. Thanks again. Team Shadow Foam

Posted 1 year ago

“Mon colis est resté bloqué à Paris pendant plusieurs jours car je devais payer la TVA(vat): 18,50 euros. Alors que sur votre site, c'était indiqué "inc.vat". Je n'aime pas être trompé de cette façon.Un commerçant doit être clair avec ses clients, encore plus pour les étrangers comme moi qui ne maîtrisent pas l'anglais.Votre site devrait passer automatiquement à la langue du client connecté.Et vous devriez écrire en gros ce problème de TVA depuis le Brexit.En plus j'ai payé plus de 13 euros de frais de port et le colis a mis du temps à venir.Dans ces conditions,je n'ai pas une grosse envie de revenir acheter sur votre site. Cordialement.”

Helpful Report

Posted 1 year ago

“Unfortunately, I was very disappointed with the shadow foam I received. I ordered 2 of the Stanley Fat Max Deep Pro foam inserts. The process of removing layers of the foam was hindered by the layers being stuck together so well that I could only remove sections in clumps, making my project look very untidy. I was following the shadow foam YT video showing the Dewalt battery storage idea. The guy in the video removes the layers with ease whereas I was unable to do the same with the shadow foam I received. In the end the layers were stuck together so well that I had to use my scalpel sideways to cut into the layers and remove the foam in chunks. Not very impressed given the price paid and I won’t be ordering any more!”

Helpful Report

Posted 1 year ago

Hi Damian - so sorry to hear you've been having trouble with peeling your foam, if only you'd been in touch to let us know, as we can absolutely help you out with that. It's great you watched the Dewalt video, another great resource would be our "How To" instructional videos we direct you to on the delivery note which are on our website. So here's where you're given a step by step guide to both cutting and peeling the foam. I can see you didn't get any cutting equipment from us so I will send you an email to direct you to the tools we recommend for cutting and also a link to the videos which I think will be really useful. It's wholly intentional that the layers are bonded together firmly... this is to stop the foam falling apart over time and is there to make your inserts last you a long time. That's why using our recommended techniques for cutting and peeling is really important to help you get the best results. You've used a good technique there for flattening the bottom of the peeled area by using your blade on it's side, but we also have other methods and products which will help you with this too - again we will email you with more detail on this. I'm also sorry to see that you rated our quality of service just three stars as we shipped your order the very next working day and it was delivered the following day as advertised, and we've had no contact from you to advise of any issues regarding this. But hopefully if we are able to resolve the issue you're having with using the product you will feel you've had a better experience with us. We really hope to hear from you soon to get you sorted out. Thanks in the meantime for your feedback.

Posted 1 year ago

“Got the foam, not great quality, very expensive for what it is , I had Kizan foam for my other tool boxes which is much better quality and cheaper to buy. Expected better product, was disappointed”

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Posted 2 years ago

Shadow Foam Limited is rated 4.8 based on 1,646 reviews