Looks like a great product but disappointing service from Shadow Foam. Their website states 'fast and free delivery' and their order confirmation said 'next day delivery'. Several days later the goods still aren't here and I'm told it will several more days before they arrive. Apparently there was a note on their website about workload delays but it wasn't obvious. I don't know what is difficult about shipping out bits of foam?! Their website is also lacking, the basket/checkout didn't work and it took about 8-10 attempts and a long phone call to sort it, and they couldn't take my order over the phone which would have been the obvious solution.
I guess they have a good product, but their site and operations/admin functions seem unprofessional and lacking. This is reinforced by the fact it is not a https secure site, so buyers need to be aware of this. If they nail these issues and up their game then this company can go places.
1 year ago
Shadow Foam Limited has a
4.8
average rating
from
1,682
reviews
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