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Shadow Foam Limited Reviews

4.8 Rating 1,631 Reviews

94 %

of reviewers recommend Shadow Foam Limited

Company Reviews

Product Reviews

4.8

Based on 1,631 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Shadowfoam Review I was impressed with how quickly it arrived during the current situation I have enclosed a video and I got my inspiration from your video of your tool wall

Visit Website

Phone:

08081682878

Email:

hello@shadowfoam.com

Location:

Unit 34 - 36, Cosgrove Business Park, Daisy Bank Lane, Anderton, Northwich
Cheshire
CW9 6FY

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Shadow Foam Limited 5 star review on 17th April 2024

Shadow Foam Limited 5 star review on 16th April 2024

Benjamin Lavender-Brown

Shadow Foam Limited 5 star review on 15th April 2024

Shadow Foam Limited 5 star review on 15th April 2024

Shadow Foam Limited 5 star review on 15th April 2024

Shadow Foam Limited 5 star review on 15th April 2024

Shadow Foam Limited 5 star review on 15th April 2024

1164

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Initially had a problem with the scalpel and emailed the company to sort it out but had no success. Ended up getting one from local shop worked better . I found the foam fairly easy to cut but my problem came when trying to remove the piece that I had cut round . Trying to get my fingers in and pull back the foam I struggled in the end I used a wide blade screwdriver then used the spinner set to finish off”

Posted 4 days ago

“Not going to say I found it easy. Struggled a bit peeling the foam out to a good level layer for my thermal binoculars. In the end I cut all the way through and put a 2nd sheet under the 1st. Also won't let me add a photo ?”

Posted 2 weeks ago

“I'm a fan of the product and the YouTube channel. But since I ordered 1 product, so far I've received 10 different emails, bit of a joke TBH and would deter me from ordering again.”

Posted 3 weeks ago

“Not as good as I was expecting. Also a bit pricey for what it is sorry 😞”

Posted 1 month ago

“Your product is exceptional but extremely overpriced for its simplicity. Also, the shipping information that tracks the delivery is odd and difficult to understand “for us yanks” in the USA!”

Posted 2 months ago

“Happy with the foam but very hard to cut no cutter supply”

Posted 2 months ago

Hi Gary Absolutely, you make a good point, our cutting kits are essential to get the best results with the product. You can order them here at any time - https://shadowfoam.com/pages/accessories Also when you order from the Shadow Foam website, qualifying orders (over £60) get a free basic cutting kit, and pro kits (over £120) Hope this helps but do let us know if you need any more help getting results with your foam. Thanks!

Posted 2 months ago

“I ordered the lid and the bottom for a nuprol case the bottom fit really well the lid didn’t fit great I did email didn’t get a response just kept being asked to leave a review”

Posted 2 months ago

Hi Alex We don't seem to have an email from you, but if you drop us an email at hello@shadowfoam.com with your order number, our customer service team will always get back to you within a day or two. Hope we can get this resolved for you! Thanks

Posted 2 months ago

“I never got it! It seemed to be delivered to somewhere totally different. I sent an email to the shipper but no reply.”

Posted 3 months ago

Hi James Apologies we never got an email from you about not receiving your sample. On checking though it's still on it's way to you, but is now in the USA so should be with you any time. We will email you the tracking information so you can check it's progress from there, once received if you could update your review accordingly, that would be great thanks! All the best

Posted 3 months ago

“Very quick service, marked down because looking at it, it appears that the foam should eel apart easily at each layer but this doesn’t happen. It’s as if the layers a glued too strongly to come apart neatly so it might as well be one big piece of foam”

Posted 3 months ago

“Order did not arrive complete the basic cutting set was not delivered”

Posted 3 months ago

Hi Laura, We have had no correspondence with you regarding this issue. We are getting the missing cutting kit sent to you now. Please can you revise your review once you receive it? Kind regards The Shadow Foam Team

Posted 3 months ago

“Product is excellent but in my opinion very overpriced for what they are. Some much better offers on multiple purchases would improve the offering in my opinion, not just a cheap accessory offered as a bonus buy”

Posted 3 months ago

“Felt a tad pricy at £30 for a couple of bits of foam cut to the size of a Helfords toolbox but as the idea came from one of their YouTube videos fair enough. Took two weeks to arrive from ordering and was sent by Parcel Farce 24 so also felt that I'd overpaid for the delivery (no tracking info, random delivery day, time and if you were not to get to the door in time my local driver won't leave a card). Evri is cheaper and more reliable in these parts.”

Posted 5 months ago

Hi Paul Thanks so much for your feedback, and for your assurance you absolutely haven't paid anything for shipping as we offer free UK shipping on all our orders. Worryingly though we did email you tracking information when we shipped your order, sorry you didn't see that, it may be worth checking your spam or junk folders in case it dropped in there. To address your point on lead time, we do try and make it clear on the website that despatch time for certain items is longer than others as we often manufacture to order. In this case, you purchased a product with a 5-7 working day manufacture time and we shipped it out a day late due to seasonal demand for which I do apologise. But otherwise, hope you enjoy getting your Halfords modular system organised with the product, and thanks again for your feedback. All the best, Team Shadow Foam

Posted 4 months ago

“Product is maybe good, but customer service not so. Been waiting a week for a proper response..”

Posted 5 months ago

Hi Phil Sorry to hear this, we always try and respond to customer enquiries within 1 working day. On this occasion, however, I've double checked and we've no emails from you or relating to this order number? If you want to contact our customer services team on 0808 1682878 or hello@shadowfoam.com they'll be only too happy to help. Many thanks Team Shadow Foam

Posted 4 months ago

“The Shadow Foam concept should make for a great product but reality did not meet expectations.”

Posted 5 months ago

“Good product but I feel it is expensive for what it is, I purchased 2 x DS150 Dewalt inserts £30.00. The DS150 Dewalt case only cost me £21.00 so it seems expensive for the foam insert.”

Posted 9 months ago

“So it turned up within time, I ordered 2x 50mm thick dewalt inserts, both are only 40mm thick, so doesn't have the depth needed to hold my multi tool in securely. Easy to cut (I'm guessing it is called 50mm because a dewalt toughsystem case has slanted edges at the bottom, and the foam is not cut to accommodate these, so when you put it in it actually sits about 5-8mms off the actually case base. This caused the foam to sink into the gap pulling the edges up and inwards, making it less practical. I dis however pay for 2x 50mm thick pieces and relieved 2x 40mm thick pieces.”

Posted 11 months ago

Hi Niall Really sorry to hear this and we'd definitely like to get this sorted for you - the foam does have a depth tolerance of +/- 5mm, so it definitely shouldn't be 40mm. Could you drop us an email at hello@shadowfoam.com and we'll see what we can get sorted for you? Thanks again for the feedback!

Posted 11 months ago

“Bought what I thought was the Easypeel version off the website because it was constructed with layers just like on their promotional YouTube video. When I came to doing the easypeel bit, it ripped to bits so I threw it in the bin. Turns out there is no such thing as easypeel anymore despite the YouTube video continuing to show us all how easy it is to use.”

Posted 11 months ago

Hi Andrew Thanks so much for the feedback, and just to clarify as discussed on email back early this month... Whilst we haven't called the product Easy Peel for some time now... it's the exactly the same product as used to be called Easy Peel. A couple of years ago we had two different grades of foam so to differentiate one was called Original and one called Easy Peel. Then, when Original was discontinued 18months ago the grade of foam formerly known as Easy Peel just became known as Shadow Foam for ease and as there was no need to differentiate it from anything else, so it's the same thing. I know you were concerned about the layers being glued together when we originally corresponded, which we confirmed isn't the case and tried to get you on the right track with your project by sharing guides on how to peel the foam with you since you were trying to peel on the layer point itself which is much harder. Hoped we'd been able to get you up and running with the project as the pictures you shared looked great. But you have our details if you want to get back in touch for more guidance and help with your project. Thanks again!

Posted 11 months ago

“Foam is very soft I was thinking it was a bit harder but it done the job so it’s ok for now thanks a million delivery was amazing and measurements where perfect”

Posted 1 year ago

“The shadow foam itself it very good. Be prepared to not have super flat levels but that's ok. I bought a lid cut for a nuprol case which didn't fit so had to cut it down myself. Not pleased with doing that considering it's suppose to fit. You need to change to a 4 axis cutter to get the bevel cuts”

Posted 1 year ago

“It's good for home use, but I personally next time will pay the extra to get CNC cut foam inlays.”

Posted 1 year ago

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Shadow Foam Limited is rated 4.8 based on 1,631 reviews