Appalling customer service. I was told that an engineer would be out in the morning between 9 and 12 to service my boiler. When nobody had arrived by 1230 I called and was told that the engineer was just leaving his previous customer. When he still hadn't arrived by 2pm I called again and was told that he was on his way. I was then called back to say that he wasn't on his way at all as he'd been called to an emergency somewhere else. They were going to send someone else who was "on his way" but I told them not to bother. I wouldn't have minded if they'd had the courtesy to call me and let me know what was happening rather than me having to keep calling them and then being told that he was on his way when he obviously wasn't.