SGS Heating & Electrical Ltd Reviews

Name: SGS Heating & Electrical Ltd
Address: 4 Dolphin Industrial Estate, Southampton Road, Salisbury
Rating: 4.81

4.8 Rating 520 Reviews

95 %

of reviewers recommend SGS Heating & Electrical Ltd

Company Reviews

Metrics

Info

4.8

Based on 520 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About SGS Heating & Electrical Ltd:

SGS Heating &Electrical Ltd have been operating in Salisbury and surrounding areas for over 30 years. We specialise in natural gas, LPG, oil and electric heating systems as well as general plumbing, bathrooms, builders work and electrical services. If you'd like a quotation please do not hesitate to contact us.

Visit Website

Phone:

01722 331066

Email:

info@sgsgas.co.uk

Location:

4 Dolphin Industrial Estate, Southampton Road
Salisbury
SP1 2NB

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Reliable and efficient workforce. However, when setting up an annual contract, for monthly payments, I was baffled to understand why the first payment wasn't due for nearly 2 months in advance of accepting the plan. It would be good to set it up online and for the first payment to be taken almost immediately, so starting the cover, at that point. I needed 2 call outs within a couple of weeks of each other and I was informed that "The System" didn't allow the contract to cover the cost! Who is in charge of The System? It needs sorting! Anyway, they did cover the call outs without cost after my complaint, to be fair. Otherwise, I do recommend them.”

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“Prompt, efficient service. Covered floors in areas of work and cleared up well afterwards.”

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“A first class job. All staff are tradesmen and we are pleased with all aspects of the job.”

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“Expensive! Failed to satisfactorily fix leak in toilet after 2nd visit. Failed to return a phone call when they had promised. Would not quote for a straightforward job over the phone.”

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Hi Many thanks for your feedback. All feedback is useful to us, good or bad. I will arrange for someone to contact you to ensure the issue is resolved to your satisfaction. Kind regards SGS Heating & Electrical

“Excellent prompt response to problems. Would highly recommend”

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“Called SGS to request a fix for my central heating oil burner.SGS engineer visited early the next day .Accurate diagnosis made, new part fitted:my 20 year old burner made serviceable.”

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“First class company with first class service. Staff and engineers are brilliant”

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“Thank you for a very efficient service. John was very polite and effective.”

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“Truly first class all round.”

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“The overall rating I give is very poor-poor. Paul is a very good oil boiler engineer but should stated our boiler was too old to go on the boiler scheme. Gavin too is an excellent engineer and a very decent person. Mike, however, was very poor and completely screwed up our boiler leading to numerous call-outs from Gavin. Mike only came out to carry out a boiler inspection and service. I have three very severely disabled Sons who must be kept warm as two of them suffer from Muscular Dystrophy, over this weekend, we very nearly had to send them both into hospital for their own safety because of SGS, how that would have made us look in the eyes of the authorities doesn't bear thinking about. Gavin has been the hero, but this was all completely unnecessary and just highlights three different engineers, three different ways of thinking, leading to an absolute F**k up. Thank the Lord our boiler IS too old for your scheme, one can only imagine what screwups would have been waiting for us in the future.”

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Mr Spencer Many thanks for your feedback which is obviously disappointing for us to read. We will look into the issues you've raised as a matter of urgency and come back to you as quickly as possible. Kind regards SGS Heating & Electrical

“Bathroom installed by SGS. They also service my boiler and gas fire every year. Recommended!”

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“Potential fault diagnosed accurately, picked up and dealt with during annual maintenance service. The Service Plan well worth the annual fee!”

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“Quoted for each job efficiently, agreed dates of attendance and time to complete. Kept to agreed time schedule and undertook additional work without fuss. All very polite and helpful and attendance to an unexpected emergency was outstanding. Happy to positively recommend.”

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“Efficient, polite and tidy.”

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“Took two visits to completely fix my heating problem but very pleased with the punctually and work on both visits . Would recommend you to other people.”

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“Your engineer was polite, professional and friendly. By asking questions he was able to identify problems with the tank and switching gear. He was able to arrange to order the necessary parts which should be fitted next week. Only downside is the high cost of fitting the parts.”

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“Very prompt response to fix a flueless gas fire, completed by a knowledgeable and experienced engineer”

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“I've used SGS for many years. Highly recommend them.”

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“Excellent service in delivering and installing new boiler after failure of old unit; included life saving loan of temorary electric heaters.”

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“SGS came out to my house one evening last week when our heating had failed us! I didn't even know they had an out of hours service. We've now signed up to one of their Service Plans.”

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SGS Heating & Electrical Ltd is rated 4.8 based on 520 reviews