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SG Petch Reviews

4.7 Rating 5,014 Reviews

95 %

of reviewers recommend SG Petch

Company Reviews

Product Reviews

4.7

Based on 5,014 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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SG Petch 5 star review on 19th March 2024

Suzanne Edwards

SG Petch 5 star review on 18th December 2023

Joseph Matthews

SG Petch 5 star review on 10th November 2023

SG Petch 5 star review on 9th November 2023

SG Petch 5 star review on 9th November 2023

SG Petch 5 star review on 17th October 2023

Lorraine Wilson

SG Petch 5 star review on 14th August 2023

165

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful and pleasant whenever I 'phoned or visited. Tomasz, who dealt with my order was friendly and efficient. He was also patient when I asked him to repeat any information that I hadn't understood first time round. I had never bought a new car before, not to mention an electric car so I needed slow and steady as far as explanation of the process was concerned! I feel that I can 'phone up and ask if I have any questions and so far am delighted with my purchase.”

(York) - Posted 1 year ago

Hi Susan, thank you for taking the time to review our dealership in York. We're glad Tomasz looked after you and made you feel welcome. If you need to ask anything please don't hesitate to contact us. Enjoy your new electric car!

Posted 1 year ago

“I recently bought a new car from SG Petch. The whole process was very simple and my new car arrived quickly. The finance offers were good and we were able to agree a deal easily. I would recommend S G Petch and definitely a Mazda car.”

(South Bank) - Posted 1 year ago

Thank you so much Sarah for the 4 star rating of SG Petch. We are delighted that we were able to provide you with a simple and quick car purchase process and you were pleased with the great finance offers we provided. We hope to see you again in the future.

Posted 1 year ago

“Very friendly and approachable”

(Middlesbrough) - Posted 1 year ago

Thank you so much for rating SG Petch with 4 stars and for mentioning that the staff are very friendly and approachable. Thank you for choosing SG Petch.

Posted 1 year ago

“I found Roger very easy to deal with, he was very professional, my overall experience was very good my only gripe was that my car was ordered with a six-month waiting list in place I received a call 4 months earlier, that was anticipated to say my car was in the country meaning my new car had to be mothballed for 4 months whilst I carried out work in my garage.”

(Durham) - Posted 1 year ago

Thank you, Thomas, for your 4 star rating of SG Petch. I am so glad that you enjoyed your overall experience and that you found Roger to be professional and easy to deal with. Thank you for taking the time to leave us a review.

Posted 1 year ago

“The staff were friendly and helpful. The delays with the provision of the Motability car were beyond SG Petch's control. On the day of the pick up, the car did not have the expected £20 of fuel added so we had to go back to ask for assistance. We were driven by a staff member to BP to get the fuel. When contacting SG Petch for an update, I had to speak to many members of staff. Sometimes the lack of awareness in my case, made me less confident than usual in the Motability process.”

(Durham) - Posted 1 year ago

Hi Natalie, We are sorry to hear you had an issue with the fuel but pleased it was resolved. Thank you for your review and sharing your experience. All your comments have been passed on to the branch.

Posted 1 year ago

“I ordered my Kia Sportage in March 2022, completing the Order Form in which the part-exchange value of my vehicle was recorded. The salesman I was dealing with left the company. Any subsequent contact regarding possible delivery of the vehicle was instigated by myself, with no updates coming from Petch. I was then informed (December) that the vehicle was on its way, given an expected arrival date in the UK and possible collection date, along with name of the salesperson who would be completing the sale. A phone call was received saying the vehicle was now with Petch, but that the value of the vehicle I was putting in in part-exchange had dropped (significantly) and the balance to complete the sale/purchase was now greater than when the order was placed. At no time was it pointed out to me that the value of my vehicle would be reviewed due to the time-lapse. Fortunately I was in the position to be able to meet the increase cost to change but am disappointed that this was not pointed out to me at the time the order was placed, and there is nothing in the order form that explains this although the form does state what happens should the cost of the car being purchased increase. While I am delighted with my new car, the process has been poor leaving me a touch disappointed. I have raised these issues with Petch but have been left with unanswered questions at the time of writing this review. I have given a four-star rating but this could easily have been three.”

(Darlington) - Posted 1 year ago

Hi Paul, Sorry to hear you were disappointed with the service you received. Your comments have been forwarded to the branch and they will be in touch.

Posted 1 year ago

“I bought a new Mazda CX-5 Sport from S G Petch. The process was very straightforward and I am happy with the car. I did not give a 5 star review because there were a few errors with the paperwork which had to be corrected and I have had to send the V5 document back as my name was incorrect. Although a minor error, this could be important if there were any legal problems. Daniel Wilkinson, the Salesman I dealt with, was very helpful.”

(South Bank) - Posted 1 year ago

Hi June, Thanks for your review, we are sorry for any inconvenience caused with the paperwork. We hope you have a great day.

Posted 1 year ago

“Customer service and knowledge of product was brilliant. All the Sales team made you feel welcome and at ease from the moment you entered the premises.”

(Durham) - Posted 1 year ago

Hi Heather, Thanks for taking the time to leave us a review, we really appreciate it. We hope you have a great day.

Posted 1 year ago

“The overall view of SG Petch is positive, with Ryan our salesman being fantastic in his information and assistance. After collecting the car on a dark evening and looking closer in the daylight it was slightly disappointing that the same attention to detail had not been given by the individuals that carried out a pre delivery inspection.”

(Darlington) - Posted 1 year ago

Hi Anthony, Thanks for your review. We are sorry you weren't happy with the pre delivery inspection. If you would like to discuss it further please contact us at https://www.sgpetch.co.uk/contact-us.

Posted 1 year ago

“Only thing that I wasn’t very happy with was the valeting of car it hadn’t been done very well, there was a fine dust all over the inside of the car and sticky labels all over these were because it was new but I would have thought they would have been removed when it was valeted.”

(Darlington) - Posted 1 year ago

Hi Gerald, Thank you for your review, we are sorry you were disappointed with the valet. If you want to discuss it further please contact us at https://www.sgpetch.co.uk/contact-us.

Posted 1 year ago

“Staff were excellent and very informative about the vehicle”

(South Bank) - Posted 1 year ago

Hi Alan, Thanks for your review, we really appreciate it. We hope you have a great day.

Posted 1 year ago

“I bought an Ioniq5 from Darlington branch, very pleased with the car and all its functions. Really good car would recommend. However, I have felt a little "cheated" - their website shows 3 years free servicing on new Hyundais - there is a * alongside - but who really looks at this when the BIG WORDS show 3 free - still cannot see where it says NO. But got told by the branch NO, so bigger fool me. Please everybody check everything, don't know why they feel they have to do things like that and lose repeat custom! Delivery and price good, inside of windscreen could have done with a clean but overall quite good. So i just took off one * due to the "cheating" although it was quite legal! BTW have changed Email address from that when i bought car.”

Posted 1 year ago

Hi Ken, thank you for the feedback and your continued custom, it's really appreciated. With regards to the Hyundai Free Servicing promotion, this is a valid offer. Unfortunately, Hyundai launched the campaign on the 1st July 2022 until the end of September 2022. As you collected your new car in June, the offer wasn't available at that time. Manufacturers run promotions periodically, but unfortunately, we have no prior knowledge of this and is out of our control. The terms are attached to every offer on the website so customers should be aware of them. Sadly it's not something SG Petch can backdate for you as Hyundai set up the service plans based on the date on the registration of the vehicle. We do hope this explains things for you and hope it hasn't spoiled your overall experience of what is a fantastic car.

Posted 1 year ago

“A most excellent car garage, the team are most helpful either over the phone or in person nothing seems to be to much trouble, l feel that they want to help if you have a problem would highly recommend if anyone was thinking of getting a Kia car”

(Sunderland) - Posted 1 year ago

Hi Andrew, Thank you for your review and recommendation it is most appreciated. We hope you enjoy your new car and we will look forward to seeing you again in the future.

Posted 1 year ago

“From the moment I contacted SG Petch I felt like a welcome customer. All of the staff were friendly and helpful. I also feel that the priority was on finding a car that was right for me, rather than a quick sale or most expensive sale. I am thrilled with my car.”

(Middlesbrough) - Posted 1 year ago

Hi Caroline, It is great to hear you had a positive buying experience. Thanks for your review and we hope you have a great day.

Posted 1 year ago

“The service in the past has always been excellent this time not so much orded a new car in January with a delivery date of May frist contract was a tear message end of April saying delivery was now August this should have been a phone call can understand why a text message put it should have been a phone call. Didn't hear anything until middle of July to say car was in and it is already booked in for a repair to wheel and tyre”

(Durham) - Posted 1 year ago

Hi John, Sorry to hear you were disappointed with the service you received on your recent purchase, we can only apologise for the communication issues. If you would like to discuss the matter further please don't hesitate to contact us at https://www.sgpetch.co.uk/contact-us.

Posted 1 year ago

“Very friendly helpful and genuine staff”

(Durham) - Posted 1 year ago

Hi Rose, Thank you so much for your review. We hope you have a lovely day.

Posted 1 year ago

“The purchasing experience was very good, my new Kia Sportage was in stock and delivered after 2 weeks. What I am extremely unhappy about is is part exchange price I was given for my old car. The salesman convinced me that my car value had reduced somewhat in the last week so he couldn’t increase the offer. I very naively accepted this. You can imagine how I felt when my old car appeared on the forecourt £3450 more than I had been paid. I know we all have to make a living but come on !! The car was under warranty and been serviced so nothing was needed to be done. I urge anyone trading a car into S.G Petch don’t sell to them, sell independently”

(Richmond) - Posted 2 years ago

“Very happy with the service, polite, friendly always bend over backwards to help.”

(Middlesbrough) - Posted 2 years ago

Hi John, Thank you for taking the time to leave us a review. We are pleased you had a friendly positive experience and we hope to see you again in the future.

Posted 2 years ago

“We have used SG Petch for a number of years now and have always received a good service.”

(Durham) - Posted 2 years ago

Hi Christina, Thank you for taking the time to leave us a review its great to hear you always receive a good service. We would also like to say Thank you for your continued custom its much appreciated.

Posted 2 years ago

“The whole process from a test drive through to buying the car and arranging a service plan have been straightforward. All dealings with SG Petch have been easy, with a friendly and helpful voice either in person at the showroom or at the end of the phone.”

(Darlington) - Posted 2 years ago

We are very happy to have provided you with such a positive experience! We are glad we could help!

Posted 2 years ago

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SG Petch is rated 4.7 based on 5,014 reviews