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SG Petch Reviews

4.7 Rating 5,014 Reviews

95 %

of reviewers recommend SG Petch

Company Reviews

Product Reviews

4.7

Based on 5,014 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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SG Petch 5 star review on 19th March 2024

Suzanne Edwards

SG Petch 5 star review on 18th December 2023

Joseph Matthews

SG Petch 5 star review on 10th November 2023

SG Petch 5 star review on 9th November 2023

SG Petch 5 star review on 9th November 2023

SG Petch 5 star review on 17th October 2023

Lorraine Wilson

SG Petch 5 star review on 14th August 2023

165

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Recently bought a car with Tom with help from Ricky finding the car I wanted. Essentially paid more than I had planned to however happy with the car. Only issues was my finance payment on my old car was taken a few days later, I feel I should of been made aware of this and had to claim back from my bank. Not everyone has disposable cash Incase of an unexpected bill. Also had to book the car back in within the first month as speaker is faulty and crackling and the rear window windscreen jet doesn’t function. Nothing major however I don’t feel I should have any issues with a car this soon after buying, these things should of been picked up during prep and is an inconvenience having to work around work and getting the car up there when a courtesy car is available and go back the next day to swap back. I’m hoping both these issues will be fixed at no cost to myself as I won’t be paying for something that shouldn’t be there. Car could of been cleaner, white stain on back seat and two prominent scratches to body would that should of been dealt with. Happy with the Service from Tom and would deal with him again.”

(York) - Posted 2 years ago

Dear Lauren Thank you for sharing your experience with us. I am glad to hear your concerns are being resolved. If you do have any issues in the future please feel free to contact us at https://www.sgpetch.co.uk/contact-us.

Posted 2 years ago

“I could not fault the vehicle sales side of s g petch however I’ve been trying to purchase a three year service plan and find your price rediculous. I would much prefer to buy one directly from you but I can get the same plan almost £600 pounds cheaper with Kia direct and still have the scheduled services with you. I suggest you address this its the difference between 4&5 star rating”

(Sunderland) - Posted 2 years ago

Hi Peter, Thanks for leaving us a review we are are sorry with the price of the service plan. Your comments have been sent to the branch and they will be in touch.

Posted 2 years ago

“Very efficient salesman, however I was told the car I was about to buy had only 11,000 miles on the clock, it actually had over 13,000 miles on. Told there would be a full tank of petrol for me but was only quarter full when I drove away & no car mats. These issues I feel just took the edge off things hence the reason for your 4 out of 5 star rating & 6 out of 10 for recommendation to friends etc. NY19 LNU Hyundai Kona Play. Ian Davies”

(Durham) - Posted 2 years ago

Hi Ian, Sorry to hear you weren't completely happy with the service you received we can only apologies. Your comments have been passed to the branch and they will be in touch soon.

Posted 2 years ago

“I was very happy with the service I received from SG Perch especially Reg who was very helpful”

(York) - Posted 2 years ago

Thanks for taking the time to leave us a review Susan, your comments will be passed onto Reg.

Posted 2 years ago

“Good service. Helpful staff. An all round good experiences”

(Durham) - Posted 2 years ago

Thanks for leaving us a review Michelle its much appreciated.

Posted 2 years ago

“I shall be happy to write a full review when my order has been completed. I am still waiting for the pack of mats I ordered and I have yet to hear when/if my new Pod Point charger will be installed in time for me to get the £350 government grant. Both are in the hands of Kia.”

(York) - Posted 2 years ago

Hi Martin, Thank you for taking the time to leave us a review. Your comments have been sent to our York branch and they will be in touch in regards to your mats and your Pod Point Charger.

Posted 2 years ago

“Good apart from the delay in delivery which was not an inconvenience”

(York) - Posted 2 years ago

Hi David, We are sorry about the delay. Thank you for leaving us a review its much appreciated.

Posted 2 years ago

“Got what I wanted / needed with help from The dałeś staff”

(Darlington) - Posted 2 years ago

Hi Gordan, We are glad you got the help needed. Thanks for leaving us a review.

Posted 2 years ago

“Salesperson very helpful. Car handed over when requested with the minimum of fuss.”

(Durham) - Posted 2 years ago

Thank you for leaving us a review and we hope you enjoy your new car.

Posted 2 years ago

“Good service from Petch but long wait for vehicle. SGP staff were very helpful but hands tied due to manufacturing delays.”

(Durham) - Posted 2 years ago

Hi Alan, Thank you for leaving a review, we hope you enjoy your new car.

Posted 2 years ago

“Very friendly”

(Richmond) - Posted 2 years ago

That is great to hear Penelope. Thanks for leaving a review.

Posted 2 years ago

“Good experience at SG Petch. Indie was very helpful at finding a car that was suitable for our needs and within budget. Purchase was very quick and efficient.”

(Middlesbrough) - Posted 2 years ago

Hi Robyn, That is great to hear. Thanks for leaving a review.

Posted 2 years ago

“Good initial service but slight delay in getting car delivered other l would have given 5stars”

(Middlesbrough) - Posted 2 years ago

Hi, We would like to say sorry for your slight delay and thank you for leaving us a review.

Posted 2 years ago

“a great sale price but mistakes were made during the new car handover, theses were fixed but it spoilt the new car experience”

(Durham) - Posted 2 years ago

Hi Steven, Sorry to hear you weren't 100% happy with your experience we can only apologise. Thanks for leaving us a review if you want to discuss things further please contact us at https://www.sgpetch.co.uk/contact-us

Posted 2 years ago

“Thank you to James at the Darlington branch, who worked hard, in difficult circumstances, to get our new car to us on the arranged date. M Wade”

Posted 2 years ago

Hi, Thanks for leaving us a review.

Posted 2 years ago

“2ndcar i have bought from sg petch durham thanks to alan could not do enough for me would recommed this garage to anyone”

(Durham) - Posted 2 years ago

Thanks for taking the time to leave us your kind review.

Posted 2 years ago

“Positive experience Shannon the sales lady friendly and sorted out any issues that I had”

(Durham) - Posted 2 years ago

Hi Ian, That is great to hear. Thanks for leaving a review.

Posted 2 years ago

“Friendly experienced senior salesman. However, the showroom is poorly laid out and confusing as brands merge into each other.”

(Darlington) - Posted 2 years ago

Thanks for leaving us a review Stephen.

Posted 2 years ago

“Lovely company, great service”

(Darlington) - Posted 2 years ago

Hi Kevin, Thanks for your review.

Posted 2 years ago

“Car collection was smooth but not completely without problems. Ordered a spare wheel kit for the car and two weeks after collection I'm still waiting. I have to keep contacting the dealership because they don't seem to have much customer care service.”

(Darlington) - Posted 2 years ago

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SG Petch is rated 4.7 based on 5,014 reviews