SG Petch Reviews

Name: SG Petch
Rating: 4.74

4.7 Rating 5,021 Reviews

95 %

of reviewers recommend SG Petch

4.7

Based on 5,021 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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166

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service from Carl Wade, kept in touch and kept me updated over 5 months of waiting for car. Car is lovely , very happy with everything thankyou”

Helpful Report

(South Bank) - Posted 5 months ago

Thank you for your kind words and 5 star rating, Katie! We are delighted to hear that you had an overall positive experience with our SG Petch team, especially with Carl Wade! We value customer satisfaction and are glad to hear that your car is lovely and you are happy with everything. Thank you for your patience over the 5 month wait for the car!

Posted 5 months ago

“Great service from sgpetch Middlesbrough we were kept informed while waiting for our new car and it arrived when expected.Staff were helpful and courteous I feel confident about returning if we have any problems.”

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(South Bank) - Posted 5 months ago

Thank you, Jeffrey, for your five-star rating! We are so pleased to hear that you had great service from SG Petch Middlesbrough and that you felt comfortable and confident when your new car arrived. We appreciate your feedback and we hope to see you again soon!

Posted 5 months ago

“Could not fault SG PETCH no problems what so ever and very good salesman ROB COSTELLO very good at his job will be using PETCH again and ROB COSTELLO.”

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(Durham) - Posted 5 months ago

Thank you Thomas for your wonderful 5-star rating of SG Petch! We appreciate you taking the time to provide such positive feedback; it's always nice to hear that our customers experience was so great! We're so glad to hear that everything went so smoothly. It's great to know that you'll be using SG Petch and Rob Costello again. Thank you!

Posted 5 months ago

“Great customer service and fast delivery of vehicle,”

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(Middlesbrough) - Posted 5 months ago

Thank you so much for your 4 star rating, Anthony! We are so pleased that you had a positive experience here at SG Petch with great customer service and fast delivery of your vehicle. We appreciate your kind words and your business.

Posted 5 months ago

“Bought a picanto from petch Great service Michael a great salesman Perfect 2 free services Recommended”

Helpful Report

(Sunderland) - Posted 5 months ago

Thank you so much, John! We are very pleased to hear that you had such a positive experience with us here at SG Petch. We are especially grateful to hear that Michael provided you with fantastic service, and that you were pleased with the two free services. We appreciate your kind words and 5-star rating!

Posted 5 months ago

“Very pleasant staff and good product knowledge,took the time with you to explain well done to Connor and Sarah”

Helpful Report

(Durham) - Posted 5 months ago

Thank you for your kind words and 5 star rating of SG Petch, Alan! We are delighted to hear you had a pleasant visit with Connor and Sarah, and that they took the time to ensure you had a great experience by providing excellent product knowledge. We highly value our customers here at SG Petch, so it is great to hear that your visit was a positive one.

Posted 5 months ago

“Andrew Mallamby has been looking after us for a number of years. The recent purchase of the Sportage HEV GT Line Sport is our 5th new vehicle, he has also sourced new vehicles for both of my daughters. He has been brilliant to deal with and a credit to SG Petch.”

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(Darlington) - Posted 5 months ago

Thank you Angela for your 5 star rating of SG Petch! We appreciate your continued loyalty and are delighted to hear that Andrew Mallamby has been looking after you for a number of years. We value his hard work and dedication and it is fantastic to hear that he has sourced new vehicles for your daughters. We look forward to continuing to provide you with great service in the future.

Posted 5 months ago

“I am delighted to have purchased my new Kia Sportage from SG Petch York The sales team worked effectively to deliver the car I wanted. I hope we will be able to continue our customer/dealer relationship providing a hassle-free car-buying experience .”

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(York) - Posted 5 months ago

Thank you so much for your 5 star rating of SG Petch, Nicolas! I am delighted to have purchased my new Kia Sportage from SG Petch York and the sales team did an excellent job in delivering the car I wanted. I am hopeful that our customer/dealer relationship will be one of ongoing trust and provide a hassle-free car-buying experience. Thanks again!

Posted 5 months ago

“SG Petch staff were first class. service and help top class.”

Helpful Report

(Darlington) - Posted 5 months ago

Thank you, Paul, for your 5 star rating of SG Petch. We're glad to hear that our staff were first class and that you had an excellent experience with us. We strive to provide top-class service and help and we're thrilled that you were satisfied!

Posted 5 months ago

“The delivery was longer than expected but appreciate out if your hands. Car was being purchased in Sons name but has been registered in mine in error but not able to rectify from your side so not very impressed”

Helpful Report

(South Bank) - Posted 5 months ago

Thank you so much for such positive words about SG Petch, Susan! We really appreciate your great feedback. We strive to make sure our customers are as satisfied as possible with our products and services, and we're delighted that you had a great experience.

Posted 5 months ago

“I was very happy with the the way Steve the motorbility agent dealt with me all the way through the purchase. Helpful in every way.”

Helpful Report

(Durham) - Posted 5 months ago

Thank you for your 5 star rating of SG Petch, Raymond! I am so pleased to hear that you were happy with the service provided by Steve the motorbility agent. I am glad his help was appreciated and that he was so helpful throughout the purchase. Thank you for your kind words!

Posted 5 months ago

“Service is always 1st class”

Helpful Report

(Middlesbrough) - Posted 5 months ago

Thank you so much, Jayne, for your 5 star rating! We truly appreciate it and are happy to hear that our Service is always 1st class. Thank you for being a valued customer!

Posted 5 months ago

“Gary who we dealt with at the Middlesbrough branch was excellent. He explained everything clearly, and made the purchase so straight forward. We had a small issue with a warning light after we collected the car, and Gary booked this in to be rectified straight away and made sure we were not left without a car in the meantime. We also received a follow up call to check everything was ok. Really pleased with the service.”

Helpful Report

(Middlesbrough) - Posted 5 months ago

Thank you Jennifer for your fantastic 5 star rating for SG Petch. We really appreciate your kind words and we are so pleased to hear that Gary at the Middlesbrough branch provided a great service and sorted out your issue promptly. We strive to provide the best possible customer service at all times so we're delighted that you have had such a positive experience!

Posted 5 months ago

“Getting our car from SG Petch was a very good experience. Roger was very helpful and made it very easy for us so we had no worries at all. It is the second car we have acquired from SG Petch and We would not hesitate to use them again.”

Helpful Report

(Durham) - Posted 6 months ago

Thank you so much for your 5-star rating and continued custom, James! We're pleased that Roger is looking after you. Enjoy your new car.

Posted 6 months ago

“Easily accessible showroom with knowledgeable and friendly staff. No hard sales pressure and no problem with two unaccompanied test drives.”

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(York) - Posted 6 months ago

Thank you, John, for the great feedback. We are delighted to hear that you found your visit to our showroom positive and without feeling pressured. We hope you're still enjoying your new car.

Posted 6 months ago

“I had my navara in for warranty work today at SG PETCH nissan durham eaven and Mark were most helpful they went above and beyond to make sure my vehicle had all work carried out to a high standard I was very pleased with the level of service I received from SG petch thanks for all your help.”

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Posted 6 months ago

Thank you so much for your great review, Kevin and the picture of your Navara! We appreciate the kind words towards the team and your continued custom.

Posted 6 months ago

“From placing the initial order for my new hyundai i20n to finally collecting it SGPetch were constantly letting me know what was happening. They kept me informed about proposed build date, export date, delivery date and eventually the collection. The whole process took around 7 months from initial order to delivery. This lengthy delivery was explained in the beginning and came as no surprise. We were dealt with professionally and courteously throughout. The salesman assisted my husband with getting some additional side stripes put onto the car, which I knew nothing about! We are very pleased with our new vehicle and how it looks, its a one of a kind!”

Helpful Report

(Middlesbrough) - Posted 6 months ago

Thank you so much Carole for your 5 star rating of SG Petch! We are thrilled to hear that you had a positive experience with us, from placing the initial order all the way to collecting your new Hyundai i20n. We understand that the process took 7 months, but we are glad that it was explained thoroughly from the beginning. We are happy that you were treated with professionalism and courteously throughout as well as that you are satisfied with the outcome. Thank you again for your positive review!

Posted 6 months ago

“Collected our new to us, used vehicle from SG Petch Darlington on Saturday with The assistance throughout from Ryan Robertson, Who was friendly, Professional and dealt with all our request for the vehicle. I would recommend SG Petch and Ryan every time. Many thanks”

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Posted 6 months ago

Thank you so much for your 5 star rating of SG Petch! It's great to hear that you had a positive experience in collecting your used vehicle. We are delighted to have been of service to you through Ryan Robertson and that he was able to meet your needs. We really appreciate your kind words and will definitely pass them on.

Posted 6 months ago

“Excellent knowledge and service provided by Ryan Robertson. He even installed the Mazda app to my phone and paired it to my car, also setting up my personal preferences. I have never had such a service from Land Rover or Audi. Thank you.”

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Posted 6 months ago

Thank you Angus for your generous 5 star rating! We're so pleased to hear that Ryan Robertson was able to provide you with excellent knowledge and service, as well as install the Mazda app and pair it to your car. We're glad to hear you haven't received such great service from Land Rover or Audi and that we've been able to exceed your expectations!

Posted 6 months ago

“Very pleased with the customer service and very friendly and helpful and reassuring.”

Helpful Report

(Middlesbrough) - Posted 6 months ago

Thank you John for your amazing 5 star rating! We are ecstatic to hear that you were very pleased with our customer service and that you found us to be very friendly, helpful and reassuring. We appreciate your kind words and support.

Posted 6 months ago

SG Petch is rated 4.7 based on 5,021 reviews