SG Petch Reviews

Name: SG Petch
Rating: 4.74

4.7 Rating 5,035 Reviews

95 %

of reviewers recommend SG Petch

4.7

Based on 5,035 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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166

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I recently bought a second hand car from Ryan at SG Petch in Darlington and he was extremely helpful with the purchase of my first car. The process was quite simple and quick. I would highly recommend.”

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Posted 7 months ago

Thank you for your 5 star rating, Issy! We are so glad to have had the opportunity to work with you and be a part of your first car buying experience. We take great pride in providing top quality customer service and appreciate your kind feedback. We appreciate your recommendation, and we hope to have the opportunity to work with you again in the future.

Posted 7 months ago

“Very helpful explained everything we asked flawless purchase.”

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(Middlesbrough) - Posted 7 months ago

Thank you so much Jeanette for taking the time to leave us such a wonderful review! We are so glad to hear that you had a flawless purchase experience and that the staff were very helpful in explaining everything you asked. We really appreciate your 5 star rating for SG Petch!

Posted 7 months ago

“The gentleman that helped me pick my new car was lovely . His name was Dan. He walked me through everything I needed to know, even took me for some petrol . Thank you very much for all the help and advice”

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(South Bank) - Posted 7 months ago

Thank you very much, Lorraine, for your 5 star rating of SG Petch! We are glad that Dan was able to assist you with your new car. It sounds like he provided excellent customer service in walking you through everything and even taking you to get petrol. We truly appreciate the kind words and hope you have a great time with your new car!

Posted 7 months ago

“Very disappointed with the service having bought numerous Mazdas over the years. To be forced to pick up my new car at an inconvenient time for me when I clearly stated when was suitable . Then to be told no insurance available when I didn’t have time to arrange my own , even though my husband who picked up his car 2 weeks earlier was offered 7 days insurance. Having forced the issue 24 hours given which was no good as no insurance company could find the car model. Had spent a whole afternoon trying to sort this when I should have been at work due to being forced to pick up the car at a time suitable for the garage. Shocking”

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(South Bank) - Posted 7 months ago

“Having been a customer for the past 6 years we have had excellent care and service from S G Petch and staff.”

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(Durham) - Posted 7 months ago

Thank you Clifford for your 5 star rating of SG Petch. We appreciate your loyalty and are delighted to know you’ve had excellent care and service from us for the past 6 years. We are grateful for your continued support.

Posted 7 months ago

“Fantastic service especially Ricky doughty”

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(York) - Posted 7 months ago

Thank you Stephen for your 5 star rating of SG Petch! We're glad to hear that you had fantastic service, especially from Ricky Doughty! We appreciate your kind words and support.

Posted 7 months ago

“Always professional, knowledgeable, nothing too much trouble. Would always go to S G Petch.”

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(Middlesbrough) - Posted 7 months ago

Thank you, Leslie, for your fantastic 5 star rating of SG Petch! We are glad to hear that you found our team to be always professional, knowledgeable and nothing was too much trouble for us. We also appreciate your loyalty to SG Petch and thank you for recommending us to others.

Posted 7 months ago

“Indie Bopal was extremely helpful in assisting us when we were choosing our new car”

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(Middlesbrough) - Posted 7 months ago

Thank you for taking the time to rate us 5-stars! We really appreciate the thought. It was a pleasure to have you as one of our customers. We are also glad that Indie Bopal was helpful in assisting you when you were choosing your new car. We look forward to seeing you again soon!

Posted 7 months ago

“I’ve used SG Petch for 10 years. My new car is possibly the best changeover ever. An excellent offer , quickest documentation organisation ( even with DVLA stuff). So far really pleased with my new Tucson. Thanks to Ray, Derek and admin staff for seamless change. Highl recommend Hyundai Petch Durham. Rob H.”

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(Durham) - Posted 8 months ago

Thank you so much for your 5 star rating, Rob H! We're immensely grateful that you've been using SG Petch for 10 years, and we're so thrilled to hear that you've had such a great experience with your new Tucson. We thank you for your kind words about Ray, Derek and the admin staff - we will pass on the appreciation. We're beyond thankful for your loyalty to SG Petch, and we look forward to providing you with more excellent customer service in the future.

Posted 8 months ago

“The customer service was excellent. The sales person was knowledgeable, helpful and made the whole purchase from start to finish pleasant. I have dealt with SG Petch several times over the years and never been disappointed.”

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(Durham) - Posted 8 months ago

Thank you so much, John, for your great review and for the 5-star rating you gave us! We're so glad the customer service you experienced was excellent, that the salesperson was knowledgeable and helpful, and that the purchase process was pleasant from start to finish. We really strive to make sure all our customers have the best experience possible, and we're delighted that you've been so satisfied with us over the years!

Posted 8 months ago

“Great company and sales people to deal with. From start to finish my experience was perfect. Thanks for looking after us Guys .”

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(Darlington) - Posted 8 months ago

Thank you, Joseph, for the 5-star rating! We really appreciate it. We are glad that you had a great experience from start to finish. We take pride in providing the best service to our customers. We appreciate your kind words and thank you for being a great customer!

Posted 8 months ago

“This is the second car bought from S G Petch and both times the service, communication, efficiency and friendliness of the staff has been excellent (special mention for Mark H for the time and patience to obtain financial details for 4 models of car to allow us to choose the one to suit us). Will be more than happy to return when lease expires to see what options will be available to us. Thank you.”

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(Middlesbrough) - Posted 8 months ago

Thank you, Brian, for your excellent 5 star rating of SG Petch and your kind words! We are delighted to know that both times of your experiences with us have been great and that your special mention of Mark H for his time and patience is highly appreciated! We look forward to seeing you when your lease expires and helping you with options that will better suit you. Thank you once again!"

Posted 8 months ago

“I had a good customer service by Ross the mobility agent and who was very helpful.”

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(Darlington) - Posted 8 months ago

Thank you for the 5 star rating of SG Petch James. I'm really glad you had a good customer service experience. Ross the Mobility Agent is always very helpful and I'm so glad he was able to provide the help you needed.

Posted 8 months ago

“I have bought my last 3 cars from the dealership at Durham and have been very satisfied at the service I have received up to now. On my latest car that I bought from Jack Newey I couldn't have asked for anything else, was treated very respectfully and very professionally from him and wouldn't hesitate to use Jack and the dealership again.”

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(Durham) - Posted 8 months ago

Thank you so much for the 5-star rating, Anthony! We are glad to know that you have been very satisfied with the service you have received from our Durham dealership. We are delighted to know that you were treated very respectfully and professionally by Jack. We appreciate you taking the time to share your experience and your continued custom. We look forward to having you back in the future.

Posted 8 months ago

“Just purchased my 3rd TUCSON from S G PETCH and I am really pleased with it .Staff are always friendly and helpful in all departments.Can't fault the salesman GARY and always recommend S G PETCH to all.”

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(Middlesbrough) - Posted 8 months ago

We can't thank them enough for their wonderful rating! We are delighted to hear that you were happy with their experience here at SG Petch. We take pride in every customer getting great service and it's wonderful that Gary has been able to deliver that. We are very happy to have you as a loyal customer and look forward to continuing to provide great service in the future. Thank you, Alan!"

Posted 8 months ago

“Excellent service from purchase to delivery.”

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(Darlington) - Posted 8 months ago

Thank you so much for your generous 5-star rating, Pauline. We are very pleased that you have enjoyed our excellent service from purchase to delivery.

Posted 8 months ago

“Great service from knowledgeable staff.”

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(Middlesbrough) - Posted 8 months ago

Thank you so much, Phillip, for your generous 5 star rating of SG Petch. We strive to provide our customers with a great experience and we are glad to see that our knowledgeable staff have delivered an excellent service to you.

Posted 8 months ago

“Would give 5 stars But contract was incorrect when collecting car This could have cost me money”

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(Middlesbrough) - Posted 8 months ago

Thank you for your four-star rating, Paul. We sincerely appreciate your feedback. We apologise for the incorrect contract when collecting your car and we understand that this could have cost you money. It is our goal to ensure that all customers have an exceptional experience when dealing with our team and we'll do our best to prevent this sort of issue from happening in the future.

Posted 8 months ago

“Alan Coulthard was excellent from start to finish, patient, easy to understand while explaining all the different things we needed to know.”

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(Durham) - Posted 8 months ago

Thanks so much Neil for your 5 star rating of SG Petch! We are so glad to hear you had a great experience and that Alan Coulthard was excellent from start to finish. We appreciate you taking the time to give us this wonderful feedback and we look forward to providing top-notch service to you in the future.

Posted 8 months ago

“Excellent service received”

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(Darlington) - Posted 8 months ago

Thank you for your 5 star rating and your positive review! We are happy that you have had an excellent service experience with us at SG Petch and appreciate your loyalty.

Posted 8 months ago

SG Petch is rated 4.7 based on 5,035 reviews