SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.75

4.8 Rating 5,301 Reviews

95 %

of reviewers recommend SG Petch

4.8

Based on 5,301 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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SG Petch 5 star review on 22nd April 2025

179

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thanks very much Dan”

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(York) - Posted 3 years ago

Thanks for leaving us a review Dan.

Posted 3 years ago

“Steve was a pleasure to deal with. He kept me up to date throughout. Having an unveiling was a great touch I wasn't expecting.”

SG Petch 5 star review on 27th September 2021

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(Darlington) - Posted 3 years ago

Thanks for leaving us a review Martyn and we hope you enjoy your new car.

Posted 3 years ago

“Great service , and salesman was first class, a very pleasant experience...10/10”

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(Sunderland) - Posted 3 years ago

Thanks for leaving us a review Justine.

Posted 3 years ago

“Great service from all members of the team!!”

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(Richmond) - Posted 3 years ago

Thanks for leaving us a review Melodie.

Posted 3 years ago

“Sg petch in Durham just got out sixth car from them Alan salesman always gets us a excellent deal very friendly and relaxed .”

SG Petch 5 star review on 25th September 2021

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(Durham) - Posted 3 years ago

Thanks for your review and continued custom Jean.

Posted 3 years ago

“Excellent deal when I upgraded my Hyundai recently. Abby at Petch provided excellent support and advice throughout the purchase of my new car.”

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(Middlesbrough) - Posted 3 years ago

That is great to hear John, Thanks for leaving us a review.

Posted 3 years ago

“The young man attending to the sale to us Ryan Robertson was brilliant, polite, efficient and most helpful demonstrating the gadgets on the vehicle.”

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(Darlington) - Posted 3 years ago

Thanks for leaving us a review Anthony and we hope you enjoy your new car.

Posted 3 years ago

“Very helpful provided the parts required even when my local dealership stated they were no longer available.”

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Posted 3 years ago

Thanks for leaving us a review Paul.

Posted 3 years ago

“The rep (Steve) was helpful and friendly. I did ring a few days later with a query but nobody got back to me. However I’m pleased with my new car, and this is the 3rd panda we have bought there.”

Helpful Report

(Middlesbrough) - Posted 3 years ago

Hi Alan, Thanks for taking the time to leave a review. We are sorry to hear you didn't get the call back you requested. If you need any further assistance please contact us at https://www.sgpetch.co.uk/contact-us.

Posted 3 years ago

“More than satisfied with the high standard of service and help received from Ross in Hynudai sales.”

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(Darlington) - Posted 3 years ago

Hi Stuart, That is great to hear. Thanks for taking the time to leave us a review.

Posted 3 years ago

“Great friendly service - real deal 👍”

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(Middlesbrough) - Posted 3 years ago

Thanks for your review Darren.

Posted 3 years ago

“Excellent and efficient service from knowledgable sales person Ryan. Sale completed in short time from sale to collection of car. 2nd car purchased here.”

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(Darlington) - Posted 3 years ago

Hi Lewis, This is great to hear. Thanks for your review and your continued custom.

Posted 3 years ago

“Show rooms very well set out, staff very well trained in customer care and would go that extra extra mile to help.”

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(Darlington) - Posted 3 years ago

Hi Joan, That is great to hear. Thanks for leaving us a review.

Posted 3 years ago

“Absolutely look after me with a 5 star treatment this is my fourth Hyundai Tucson in 4 years”

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(Middlesbrough) - Posted 3 years ago

Thanks for leaving us a review Anthony.

Posted 3 years ago

“Cannot fault the service spot on Chris goes out of his way to help nothing the bother A1”

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(Durham) - Posted 3 years ago

Thanks for leaving us a review David.

Posted 3 years ago

“The whole process from deciding on the vehicle, to the test drive, and subsequently the collection of the vehicle were smooth and without any pressure from the sales staff. Would highly recommend SG Petch to others”

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(Sunderland) - Posted 3 years ago

Thanks for leaving us a review Alan and we hope you enjoy your new car.

Posted 3 years ago

“Very pleased with the service I’ve received, couldn’t fault in any way. Ben was extremely helpful. Thank you.”

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(Darlington) - Posted 3 years ago

Hi Bradley, This is great to hear. Thanks for taking the time to leave us a review.

Posted 3 years ago

“Great service as always”

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(Durham) - Posted 3 years ago

That is great to hear John. Thanks for leaving us a review.

Posted 3 years ago

“Good service, good car”

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(Darlington) - Posted 3 years ago

Thanks for leaving us a review Philip.

Posted 3 years ago

“Purchasing a vehicle and taking it for a service when its due is very straight forward. The problem starts when you have an issue with the car. I was told the strange noise from the engine that I was hearing was just the noise of the engine, being a lady driver, what would I know! I took the car to local garage, told to take car back to dealer as issue with coolant system, had to wait two weeks before car could go to garage, then found the head gasket had gone, in a two year old car!! How could they have missed that the first time? Car in garage for 4 weeks to get repaired, no courtesy car, despite having to care for my 92yr old blind mother who lives several miles away and buses run infrequently. Customer service appalling. Return telephone calls don't exist. No apology, nothing, Certainly won't be purchasing my next car from this dealership, Darlington branch.”

Helpful Report

Posted 3 years ago

Sorry to hear about the delay with your car we can only apologise. If you could let us know your details we can look into the matter further. Please send us a message at https://www.sgpetch.co.uk/contact-us

Posted 3 years ago

SG Petch is rated 4.8 based on 5,301 reviews