SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.75

4.8 Rating 5,301 Reviews

95 %

of reviewers recommend SG Petch

4.8

Based on 5,301 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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SG Petch 5 star review on 22nd April 2025

179

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good service by Chris at the york branch”

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(York) - Posted 3 years ago

Thanks for leaving us a review Lynn.

Posted 3 years ago

“Great company to buy from. Quick to answer any pre or post sales queries. Service was great. Highly recommended”

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Posted 3 years ago

Thanks for leaving us a review David.

Posted 3 years ago

“After being to another dealer and not been happy with service there, it was a breath of fresh air coming here to be greeted by Liam. He was friendly, helpful and not at all pushy and we found a car straight away! Charlotte also was brilliant! I can not fault the service at all and we are extremely happy with our new car!”

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(South Bank) - Posted 3 years ago

That is great to hear Louise. Thanks for taking the time to leave us a review.

Posted 3 years ago

“Very friendly and a professional outlook to dealing with the sale and required paperwork”

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(South Bank) - Posted 3 years ago

Thanks for leaving us a review Mark.

Posted 3 years ago

“Was looking to change my car wasn’t sure what to ! Was looking at older car’s around 20- 22 thousand then seen this Hyundai Tuscan for sale and thought might be worth spending the bit extra getting a nearly new, 6 months old with 4500 miles on clock so purchased the Tuscan 1.6 Diesel Hybrid N-Line had it 3 weeks and very Impressed !, had a couple of little issues but Mark was spot on. !!”

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(Middlesbrough) - Posted 3 years ago

Hi Paul, Thanks for taking the time to leave us a review and we hope you enjoy your new car.

Posted 3 years ago

“Excellent service good knowledge”

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(Sunderland) - Posted 3 years ago

Thanks for leaving us a review John.

Posted 3 years ago

“Staff welcoming and efficient, sorted information and test drive for me then answered all quieries for me.”

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(Middlesbrough) - Posted 3 years ago

Hi Ray, Thanks for leaving us a review.

Posted 3 years ago

“The whole process of selecting my new car model, a test drive of the model, agreeing part exchange of my previous car and arranging the finance for the new car was smooth and a very straightforward experience. All the staff were most helpful throughout, very courteous and a pleasure to deal with. I have purchased a few Mazda cars over the years but this was my first through S G Petch.”

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(South Bank) - Posted 3 years ago

Hi Clive, Thanks for taking the time to leave a review and we hope you enjoy your new car.

Posted 3 years ago

“Staff were extremely helpful & understanding Considering I didn’t quite know what I wanted. Very supportive & knowledgable”

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(South Bank) - Posted 3 years ago

Hi Linda, Thanks for taking the time to leave a review.

Posted 3 years ago

“Very good service and the car I bought was as expected.”

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(Durham) - Posted 3 years ago

Thanks for leaving us a review Samantha.

Posted 3 years ago

“OUR SALES MAN ALAN WAS BRILLIANT, FULL OF KNOWLEDGE, HAD PATIENCE AND HAD A BRILLIANT PERSONALITY. HE HELPED DEFINITLEY TO EASE ANY WORRIES OR CONCERNS AND GAVE AN EXCELLENT EXPERIENCE. THANKS ALAN MIKE AND LISA”

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(Durham) - Posted 3 years ago

Hi Michael, Thanks for taking the time to leave us a review. We hope you enjoy your new car.

Posted 3 years ago

“Very helpful and friendly Excellent customer service”

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(Durham) - Posted 3 years ago

That is great to hear, Thanks for leaving us a review.

Posted 3 years ago

“No pressure didnt feel rushed.The dealership made the process easy.Quick and clear communication [email or in person ].”

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(Darlington) - Posted 3 years ago

Thanks for taking the time to leave us a review.

Posted 3 years ago

“The process in buying a Jeep Compass was made very easy by Tomasz, all was done efficiently from my old car being exchanged, and new car being picked up, it was all done in a couple of days from beginning to end. Excellent service.”

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(York) - Posted 3 years ago

Thanks for taking the time to leave us a review.

Posted 3 years ago

“NIck Nickolson was the ideal salesman - informative without being pushy. He was there when wanted but did not try and push me to buy. He got me my ideal car, and after purchase he was there to help me learn how to use the car.”

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(York) - Posted 3 years ago

Hi, Thanks for taking the time to leave us a review.

Posted 3 years ago

“I purchased a new Kia in 2019 the sales rep was spot on but after sales not so good why do they need the car for a full day to do a 30 minute job on a recall ? Then have to wait a month to get it booked in just doesn’t make sense ! Now I’m having to look for another garage to carry out the work”

Helpful Report

Posted 3 years ago

Hi, We are really sorry that you were unhappy with the service you received and we can only apologise. If you would like to discuss this matter further please don't hesitate to contact us at https://www.sgpetch.co.uk/contact-us.

Posted 3 years ago

“We viewed a car on line and made and an inquiry. The service, process and support from Les (Richmond Branch) has been exemplary, with the vehicle being delivered on the date / time promised. The vehicle we cannot fault, as described and pictured. Thanks team, well done, no hesitation in recommending these guys especially if you wish to take the distance selling option. Thank you.”

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Posted 3 years ago

That is great to hear James. Thanks for taking the time to leave a review.

Posted 3 years ago

“Purchased a car from SG Petch darlington, great customer service, Anthony Nelson went above and beyond to help choose the right car for me, regular updates also very helpful when needed.”

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(Darlington) - Posted 3 years ago

That is great to hear Janice. Thanks for taking the time to do a review.

Posted 3 years ago

“I recently purchased a 2017 BMW 218i Luxury Active Tourer from the Durham branch. During the negotiations, I was assured the car would have a service, to BMW specification with the computer updated, before I collected it. I have since discovered that the car was overdue a service when traded in and the previous owner had been assured that he need not have it done as they would take care of it. Their idea of a service is an engine oil and filter change. I paid £12,795 for this car and I will now need to take it to a BMW workshop to have the rest of the service completed. This will cost me about £300. The dealer principal at Durham, Stephen Petch, is not interested and passed my complaint back down to the sales advisor, Sharon Condron, who has no authority to resolve the issue. Very unsatisfactory and very poor customer service. Buy from this company with extreme caution.”

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(Audi) - Posted 3 years ago

Hi Alan, We are really sorry that you were unhappy with the service you received and we can only apologise. If you would like to discuss this matter further please don't hesitate to contact us at https://www.sgpetch.co.uk/contact-us.

Posted 3 years ago

“Brilliant people! Brilliant service all round 10 out of 10 so helpful 😀😀😀”

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(Sunderland) - Posted 3 years ago

That is great to hear Stuart. Thanks for leaving us a review.

Posted 3 years ago

SG Petch is rated 4.8 based on 5,301 reviews