SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.75

4.8 Rating 5,343 Reviews

95 %

of reviewers recommend SG Petch

4.8

Based on 5,343 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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SG Petch 5 star review on 14th July 2025

Megan Dobbin

Natalie Ablewhite

Anthony Edward Mcclelland MBE

SG Petch 5 star review on 22nd April 2025

George Williams

SG Petch 5 star review on 16th April 2025

Lauren Rafferty

184

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always a pleasure to deal with”

Helpful Report

(South Bank) - Posted 1 month ago

Thank you so much for your lovely review, Clifford! We're thrilled to hear that you always find it a pleasure to deal with us. Your support means a lot, and we can't wait to assist you again in the future!

Posted 1 month ago

“Happy with all aspects of our service, which was excellent throughout”

Helpful Report

(Middlesbrough) - Posted 1 month ago

Thank you for your wonderful review, Kenneth! We're delighted to hear that you were happy with all aspects of our service. Your satisfaction means everything to us, and we truly appreciate your kind words. We look forward to seeing you again!

Posted 1 month ago

“Callum is an absolutely amazing car dealer, he was so patient and kind and answered all my questions with professionalism and kindness, we had a laugh and joke about things and the hot chocolate that I got was amazing. He clearly explained everything to me in depth and made sure I had all the information and specs of the car I was going to buy. He kept in regular contact with me and phoned me as soon as the car was dropped off. Always happy and smiling and always had a lovely presentable work attire. Thank you for making my first ever car the best one ever and the service was amazing. Callum want above and beyond and even made sure I had a car earlier due to delays.”

Helpful Report

(South Bank) - Posted 1 month ago

Thank you so much for your incredible review, Katrina! We're over the moon to hear that Callum made your car buying experience so enjoyable. We're glad you appreciated every detail. We're thrilled to have been part of your journey for your first car and hope you’re loving it!

Posted 1 month ago

“All Excellent Thank you”

Helpful Report

(Middlesbrough) - Posted 1 month ago

Thank you for your fantastic review, Alison! We're so glad to hear that everything met your expectations. We look forward to welcoming you back in the future!

Posted 1 month ago

“Amazing from start to finish, fantastic garage for all needs. Highly recommend. Gary is fabulous and goes the extra mile. They have an experienced and accomadating finance team, especially Becky. Treat you like family, get yourself there and you will be looked after. 5*”

Helpful Report

(Middlesbrough) - Posted 1 month ago

Thank you so much for your amazing review, Christy! We’re thrilled to hear that you had such a fantastic experience from start to finish. It’s great to know that Gary and Becky made you feel like part of the family. We truly value your recommendation and can't wait to welcome you back!

Posted 1 month ago

“All staff were friendly helpful and professional. We were not pressured into making a decision and they patiently answered all our queries.”

Helpful Report

(Durham) - Posted 1 month ago

Thank you so much for your wonderful review, William! We're delighted to hear that our team provided friendly, helpful, and professional service without any pressure. It's important to us that our customers feel comfortable and informed throughout their experience. We truly appreciate your kind words and look forward to seeing you again!

Posted 1 month ago

“Love the Mazda CX5 . We were looked after so well when buying the car . Lewis salesman is so knowledgeable explained everything about the car such a lovely salesman really pleased”

Helpful Report

(South Bank) - Posted 1 month ago

Thank you so much for your lovely review, Susan! We're thrilled to hear that you love your Mazda CX-5 and that Lewis provided knowledgeable and caring service. It's our goal to ensure every customer feels well taken care of during their purchase. We're so glad to have you as part of the SG Petch family!

Posted 1 month ago

“I visited the BYD Darlington branch and was welcomed by a very polite and helpful sales representative who introduced me to the BYD models. A test drive was arranged and I was allowed 2 hours of unsupervised driving which allowed plenty of time to assess the vehicle without any sales pressure. I was very impressed with the drive and premium interior/specification of the BYD Seal UDMi boost. The handover was smooth and although the paint protection was not done before collection. The car was booked in quickly and paint protection completed.”

Helpful Report

(Darlington) - Posted 1 month ago

Thank you for your fantastic review, Alan! We're so pleased to hear that you had a positive experience at our BYD Darlington branch. It's great to know that our team was able to provide you the time and space to make your decision without any pressure. We appreciate your understanding regarding the paint protection and are glad it was sorted out for you promptly. If you have any questions or need assistance in the future, we're here to help!

Posted 1 month ago

“The process from start to finish was carried out in a professional and Courteous matter.The staff had wide ranging knowledge of cars.The buying of car was carried out with patience and understanding by sales personel.In all a very pleasurably experence and would highly reccommend SG Petch of darlington.”

Helpful Report

(Darlington) - Posted 1 month ago

Thank you for your wonderful review! We're delighted to hear you had such a professional and pleasant experience. We appreciate your recommendation and look forward to serving you again in the future!

Posted 1 month ago

“I enjoyed the whole procedure of buying my car which I find is usually a stressfull experience, Nick made it easy and pleasant and I’m grateful to him for that Duncan Miller”

Helpful Report

(York) - Posted 1 month ago

Thank you for your amazing feedback, Duncan! We're thrilled to hear that Nick made your car buying experience enjoyable and stress-free. If you have any questions or need further assistance, please don’t hesitate to reach out!

Posted 1 month ago

“Great experience no pressure to commit which made me more relaxed to discuss options available”

Helpful Report

(Durham) - Posted 1 month ago

Thank you so much for your fantastic review, Dawn! We're so pleased to hear that you felt relaxed and supported while discussing your options with us. Creating a comfortable environment for our customers is our top priority, and we're glad that resonated with you. If you have any more questions or need assistance, feel free to reach out!

Posted 1 month ago

“my experience with the company was 2nd to none ... Anthony one of the sales team was very helpful indeed ... kept me up to date on the process of the order of the Peugeot 3008 .... excellent service from start to finish.”

Helpful Report

(Darlington) - Posted 1 month ago

Thank you so much for your wonderful review, Natalie! We're delighted to hear that your experience with Anthony and the team was top-notch. Keeping you updated throughout the process is what we strive for, and we’re thrilled that you felt supported from start to finish. If you need anything else, please don’t hesitate to reach out! Enjoy your Peugeot 3008! 🚗

Posted 1 month ago

“I found the whole process, from beginning to end, a very professional and curious experience. I would highly recommend SG Petch and Gary Maughan for finding the right vehicle at the right price 😊”

Helpful Report

(Middlesbrough) - Posted 1 month ago

Thank you for your wonderful review, Andrew! We're thrilled to hear that you had a professional and courteous experience with Gary and our team at SG Petch. Your recommendation means so much to us, and we're here to help whenever you need to find your next vehicle! 😊

Posted 1 month ago

“Great service”

Helpful Report

(Middlesbrough) - Posted 1 month ago

Thank you for your great review, Bailey! We're delighted to hear that you received top-notch service from our team. Your satisfaction means the world to us, and we can't wait to assist you again in the future!

Posted 1 month ago

“I was very impressed with Ricky who was tremendous throughout the whole purchase process. I actually completed all the paperwork by email and internet because I was in Egypt 🇪🇬 at the time. I could have completed this process without the thorough professionalism and attention to detail that Ricky demonstrated. Thank you.”

Helpful Report

(York) - Posted 1 month ago

Thank you for your fantastic review, Anthony! We're thrilled to hear that Ricky was able to provide you with such exceptional support throughout the process, even from afar. Your appreciation for his professionalism truly means a lot to us. If you need anything else, don’t hesitate to reach out! Safe travels back from Egypt!

Posted 1 month ago

“The staff were very helpful and friendly”

Helpful Report

(South Bank) - Posted 1 month ago

Thank you for your lovely review, Denise! We're so happy to hear that our staff made a positive impression with their helpfulness and friendliness. Your kind words mean a lot to us, and we look forward to seeing you again!

Posted 1 month ago

“Callum was amazing with us! Thank you so much for everything and keeping us updated constantly. The team here are amazing too! We were offered a drink while we waited for callum to finish with another person. Thank you to use all for being amazing!”

Helpful Report

(South Bank) - Posted 1 month ago

Thank you for your amazing review, Kacie! We're thrilled to hear that Callum and the team provided such a positive experience for you. We appreciate your kind words and hope to welcome you back in the future!

Posted 1 month ago

“Went above and beyond to help with my perticular circumstances especially Gareth Wood”

Helpful Report

(Middlesbrough) - Posted 1 month ago

Thank you for your fantastic review, David! We're thrilled to hear that Gareth went above and beyond to assist you. Your feedback means a lot to us, and we hope to see you again soon!

Posted 1 month ago

“Excellent.”

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(Darlington) - Posted 2 months ago

Thank you so much for your review Susan, its great to get some feedback!

Posted 2 months ago

“Excellent service”

Helpful Report

(Middlesbrough) - Posted 2 months ago

Thank you for leaving us a review, we really appreciate your feedback.

Posted 2 months ago

SG Petch is rated 4.8 based on 5,343 reviews