SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.75

4.8 Rating 5,299 Reviews

95 %

of reviewers recommend SG Petch

4.8

Based on 5,299 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Write Your review

Tell us how SG Petch made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

SG Petch 5 star review on 22nd April 2025

179

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent dealership couldn't be happier with my purchase and Alan was an amazing sales person from start to finish.”

Helpful Report

(Durham) - Posted 3 years ago

Hi, Thank you for leaving us a review it is most appreciated.

Posted 3 years ago

“I find buying a car quite stressful prior to going into SG perch I had received the typical pushy salesman at another main dealer. Walking into SG perch was a totally different experience, patient, informative and let me test drive at my leisure with no sales pitch Craig spent ages talking me through my options,a great part ex deal was offered with no pressure I went back a couple of days later and bought my new car. Communication was perfect just enough and when I went to get it today it was so easy, everything was done online for the finance and the car was ready when I got there. I can’t fault the service I received and wouldn’t hesitate to recommend”

Helpful Report

Posted 3 years ago

Hi Viki, Thanks for leaving us a review, it is nice to hear you had such a positive experience and you couldn't fault the service. We hope to see you again in the future.

Posted 3 years ago

“Very happy with the service, polite, friendly always bend over backwards to help.”

Helpful Report

(Middlesbrough) - Posted 3 years ago

Hi John, Thank you for taking the time to leave us a review. We are pleased you had a friendly positive experience and we hope to see you again in the future.

Posted 3 years ago

“I've been driving for more that 50 years and the experience of buying a car has got progressively better over time. On this occasion your salesperson, James Chadwick, made it simpler and clearer than ever. He made the process feel easy and the documentation received was full and transparent. I don't buy cars very often as I find that looking after them can make them last a bit longer but I shall remember the name S G Petch! Thanks again to James.”

Helpful Report

Posted 3 years ago

Thank you for leaving us a review. It is nice to hear you were pleased with the service you received from James. We will pass on you comments and we hope to see you again in the future.

Posted 3 years ago

“I found the salesman Nick very polite and most helpful and made sure I was familiar with the new car before I left .”

Helpful Report

(York) - Posted 3 years ago

Hi Joshua, Thanks for taking the time to leave us a review its most appreciated. We hope to see you again in the future.

Posted 3 years ago

“Excellent salesman. Treat with respect. This is my fifth Mazda so they must be doing something right”

Helpful Report

(Durham) - Posted 3 years ago

Hi Colin, Its great to hear that this is your fifth Mazda and you were happy with the service you received. Thanks for taking the time to leave us a review its most appreciated and we hope to see you again in the future.

Posted 3 years ago

“Just received my new Mazda CX5. This is the 2nd time we've dealt with S G Petch, once again the customer service was brilliant, very pleasant and helpful staff, nothing was a bother, thanks especially to Joe who was always available to answer any queries. There was even a delay in between my old car going and the new one arriving, so they very kindly lent me a car so I wouldn't be left without one. First class service all round, would thoroughly recommend! One very happy customer. Thank you S G Petch !”

Helpful Report

Posted 3 years ago

Thank you for your continued custom Lynn, it's much appreciated. We really appreciate you being so patient while waiting for your new car and are glad we were able to provide you with a car in the interim period.

Posted 3 years ago

“Previously bought a brand new Sportage 9 years ago when I received excellent sales support, over the years things did go wrong with the car from transmission to alloy wheels, but was always supported by consistent warranty. Decided to upgrade to a Sorento recently, and was lucky enough to deal with Ricky in sales through the whole purchasing process and have to say his salesmanship was second to none, honest, helpful and supportive. He is definitely an asset to SG Petch that they cannot afford to lose! I look forward to the same service support in the coming years. Thanks a lot Ricky!”

Helpful Report

Posted 3 years ago

Hi Graham, Thank you for taking the time to leave us a review its most appreciated and thank you for your continued custom over the years. We hope you enjoy your new Kia Sorento.

Posted 3 years ago

“Great service and attitude with customers. Matthew was so helpful”

Helpful Report

(Durham) - Posted 3 years ago

Thanks for leaving us a review Beverley. Its great to hear you enjoyed the service you received.

Posted 3 years ago

“A friendly, pressure free visit to Sunderland branch led me to purchase a car. A speedy and efficient process.”

Helpful Report

(Sunderland) - Posted 3 years ago

Hi, Thank you for leaving us a review, its great to hear you had a speedy and efficient service.

Posted 3 years ago

“Very smooth and easy purchase. Good salesman, good trade-in offer and quick delivery. All round, very pleased.”

Helpful Report

Posted 3 years ago

Thanks for taking the time to leave us a review, we appreciate it.

Posted 3 years ago

“A very comfortable, easy purchase with no hassle and complete satisfaction.”

Helpful Report

(Durham) - Posted 3 years ago

Hi Victor, Thanks for leaving us a review. It is great to hear you had a no hassle easy purchase. We hope you enjoy your new car.

Posted 3 years ago

“Excellent service”

Helpful Report

(York) - Posted 3 years ago

Thank you Lorianne for your five star review, we hope you enjoy you new car.

Posted 3 years ago

“Fantastic service from SG Petch, my advisor Jeff Chandler handled everything for me and made it so easy to get my car”

Helpful Report

(Sunderland) - Posted 3 years ago

Hi Susan, It is great to hear you had a fantastic service and Jeff made you buying process easy. Thank you for leaving us a review we do appreciate it!

Posted 3 years ago

“Our experience of selling and buying a car was straightforward, jargon free, no hard sell tactics and honest.”

Helpful Report

(Richmond) - Posted 3 years ago

Hi Brian, We do try and make the buying process easy and straightforward. Thank you for your kind words and we hope you enjoy your new car.

Posted 3 years ago

“Met Chris on the Sunday he valued the car, and his valuation was spot on no need to haggle, chose the car it was luckily one they had in picked it up the following Saturday, fantastic service all the way, I have bought my last 2 cars from SG Petch same great service both times”

Helpful Report

(Darlington) - Posted 3 years ago

Hi David, Glad to hear you had a fantastic experience with our Darlington branch. Thank you for your continued custom and leaving us a view we do appreciate it. Hope to see you again soon.

Posted 3 years ago

“I have dealt with SG Petch for quite a few years and found their service and friendliness exeptional. Hope to be able to contine.”

Helpful Report

(Middlesbrough) - Posted 3 years ago

Hi, Thank you for your kind words, continued custom and taking the time to leave us a review its most appreciated. Hope you have a great day!

Posted 3 years ago

“When things go wrong, what you need is a company that can provide great service - that was our experience of SG Petch, a company that provides great service.”

Helpful Report

(York) - Posted 3 years ago

Hi David, We are so pleased you were happy with the service you received from our York branch. Thank you for taking the time to leave us a review, we do appreciate it. Hope you have a great day.

Posted 3 years ago

“Excellent service from all the staff at SG Petch plus Kia Cars as a whole are one of the most reliable of cars on the road”

Helpful Report

(York) - Posted 3 years ago

Hi Myron, We are glad to hear your happy with the service you recieved from us and your Kia cars. Thank you for taking the time to leave us a review we really appreciate it.

Posted 3 years ago

“This is the fourth vehicle I've purchased from SG Petch. If they weren't excellent at all they do, I wouldn't be going back. 5 stars all the way.”

Helpful Report

(Richmond) - Posted 3 years ago

Hi Angela, Thank you so much for your lovely review and your continued custom its most appreciated. 😊

Posted 3 years ago

SG Petch is rated 4.8 based on 5,299 reviews