Servicing Stop Reviews

Name: Servicing Stop
Address: Refuge House 9-10,River Front, London
Rating: 1.86

1.9 Rating 3,614 Reviews

21 %

of reviewers recommend Servicing Stop

Company Reviews

Metrics

Info

1.9

Based on 3,614 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

0 800 970 9046

Email:

help@servicingstop.co.uk

Location:

Refuge House 9-10,River Front
London
EN1 3SZ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booked a service and mot the garage they sent me to was over 50 miles away . They deemed it too far so I cancelled . The refund I had was -£25 less of the sun I paid them . No phone number to contact them only emails very dodgy outfit . No response to why the short fall of £25 . Please everyone don’t use them”

Helpful Report

Posted 3 years ago

“I booked a service and MOT for my 1.0 petrol Skoda Octavia. It all started very professionally. They call you in advance to give you warning of the car collection time and the collection was fine. I then received a call detailing the issues: inefficient hand brake, rubbing rear brake, new pollen filter, special oil, brake fluid change. Cost to address these issues £854 plus any brake parts needed. I know enough to understand that this is a complete rip-off. I will write off what I paid in advance to Service Stop and get a garage I trust to do the work”

Helpful Report

Posted 3 years ago

“Never expect the price they promised is final, it is just a honey trap never put yourself in to that.unfortunately I have been in that trap, I don’t want anyone else to be in that. Please never do business with then they will rip you out.”

Helpful Report

Posted 3 years ago

“I booked my MOT and full service three weeks ago and paid in full at the time of booking. I received a phone call to confirm and an email confirmation. The day before my MOT was due I had a missed call from an unknown number whilst I was at work, followed by a text asking me to call. I called the number provided to find it was invalid. I texted the number back and said I was unable to call and asked if they could call me. The morning of the MOT arrived and I made sure I was up and ready for my car to be collected as planned. By 9am, I thought I should try to contact them again to check all was OK. Again, I couldn't reach them by phone, but I found the online chat facility on their website. I said I just want to check what time my car will be collected to be told that they had to rearrange my MOT for the following week as they had no availability sooner. This would be AFTER my MOT had expired so I said they would need to cancel and refund me so I can sort it out myself. Apparently the refund will take around 14 days. Painful!”

Helpful Report

Posted 3 years ago

“Absolutely awful and scam company! DO NOT USE!! They are quick to take your money, asking you to pay in advance a few times when booking. Quick enough to call and confirm the booking, including the date and pick up address. They did not show up to service my car and I later picked up a voicemail saying they had no availability on that’s date so would look to rebook it in. As if this isn’t bad enough, I didn’t hear from them then contacted them to find out what was going on. They had rebooked my car in for a date nearly three weeks later without even speaking to me! I asked for a refund as I said I didn’t trust a company with such poor customer service but was refunded less than I paid. When I contacted them again, they said that it is in their terms and conditions that there is a £25 charge for refunds???!!!! How on earth does this work when the only reason I asked for a refund was because THEY DIDNT DO THE SERVICE I BOOKED AND PAID FOR?? Add to insult how rude the customer service assistant was, the fact that the only way to contact them is a live web chat that the assistant ended on me whilst I was trying to ask for contact details, and a non-responsive email address you can send your concerns to. I will be contacting the trading ombudsman regarding this, I know it is only £25 but the principal and service is verging on fraudulent! AVOID AT ALL COSTS”

Helpful Report

Posted 3 years ago

“They pocketed£150 of £250 I paid for service, my car was half done now they won't take my calls, my car is still smoking real bad”

Helpful Report

Posted 3 years ago

“I paid when booking. Nobody turned up. They stated they had emailed me the day before as the phone number was wrong on the form. Their email had gone into my spam box. I waited in on the morning and nobody arrived to collect the car. They have promised to refund the £119 fee within 7-10 working days minus £25 booking fee. Please don't use them.”

Helpful Report

Posted 3 years ago

“Booked 4weeks in advance I had a text message the evening before to say they will be ringing shortly to arrange They did not ring Hah another text message the next morning it said the same thing Still no pick up so I rang them and they said that the garage was so busy they could not do the job for at least another 2 weeks therefore I asked for my money back The treatment I had was very unprofessional please I urge you all not to use this company”

Helpful Report

Posted 3 years ago

“Where do I start.... First I booked online and paid, thrycyhen cancelled my booking until 5 days later. They arrived and collected my car at 09.30am. I failed the MOT, SS rand me at 5pm and said it was cost 500 to fix and release the car. Told them where to go and funded car back. Telephoned them 10 times in the following hour.... no further information given. Car idd not arrive back until 2 days later. Only returned because I had to contact the garage myself. SD made no contact no apologies, NOTHING! I am a nurse and was unable to work for 2 days due to having no car. Refund refused, service not completed fully and car passed its MOT at another garage. This company is disgusting! It's caused so much stress and anxiety. DO NOT USE!”

Helpful Report

Posted 3 years ago

“This company try’s to charge you for things that are not needed. DO NOT USE”

Helpful Report

Posted 3 years ago

“Scam not good company”

Helpful Report

Posted 3 years ago

“Absolutely a rip off tried to charge me £600 + the £114 for a service ....told them I would not pay that very rude customer service & I would not recommend them atoll”

Helpful Report

Posted 3 years ago

“Terrible service, they got everything wrong, don't use this company.”

Helpful Report

Posted 3 years ago

“SCAM..SCAM..SCAM DO NOT USE THIS COMPANY”

Helpful Report

Posted 3 years ago

“No communication no contact number. still waiting for car, gone 7pm rang garage who is partially to blame.wasnt told which garage but pickup left a card.after a 20 minute dispute I demanded my car back & put phone down. An aragant person rang me from the company being very verbally aggressive & then put phone down on me. Long story short don't touch them with a barjpole. Big diserpointment.”

Helpful Report

Posted 3 years ago

“Saw and online offering 60% off which I thought sounded good. Put my car details in saw quote and thought it was a good deal. Made my online booking. Paid upfront as the offer extra 20%off , Booked beginning of month , paid in full around the 09th September Received a call from their mobile number confirming 2 days before car due in had to be cancelled , couldn't find garage would be another 2-3 weeks my MOT ran out on 29th { MOT & Service booked } Late notification and had to wait 14 days for money to be refunded ( Not Good Service ) Booking Reference: 1460510 Service Type: Full Service Service Date: 26/9/2022 Enquiry Made: 02 September 2022 @ 9:07 *Price of service, does not include potential advisory work recommended during service which will incur additional charges; see service schedule for items included. Discounts from current Servicing Stop special offers, sales or promotions automatically applied to listed price. See Terms & Conditions for details. All prices exclude a minimum environmental surcharge fee of £7.99 + VAT or a 2% fee levied on the total final bill (whichever is greater). For more information visit Environmental Surcharge page on website. Fluid top up if required will be charged at a one-off fee of £5.99 + VAT which will be added to your final bill. Upon inspection of the vehicle we may find that additional work, including Special Oils (set price of £24.99 + VAT) Air Filter (set price of £12.50 + VAT) or Spark Plugs (to be quoted on the day) need to be carried out and we will therefore contact you by telephone to advise you accordingly. Please note, we will not carry out any additional work without your authorisation. Vehicle type: car Make: RENAULT Model: KADJAR Fuel Type: Petrol”

Helpful Report

Posted 3 years ago

“They will quote a price for servicing later they will you have a lot of fault and some of them you need to change urgently otherwise it's unsafe even if you bring them a brand new car”

Helpful Report

Posted 3 years ago

“I just used them yesterday for the first time and will say the last time for a Service and MOT. How it panned out. Saw and online offering 60% off which I thought sounded good. Put my car details in saw quote and thought it was a good deal. Made my online booking. Paid upfront as the offere extra 20%off Received a call literally a second later from someone calling from a mobile number confirming booking and explained the price , process etc. Claim on website: a FREE nationwide collection is arranged from your home or work between 8am and 10am. Fact: Received a call 08:30 on the day from someone saying my car will be collected between 10 and 11am. Actually car was collected 11:30! My car wasn't returned until almost 7pm after me calling countless times directly to the garage as impossible to speak to anyone at Servicing Stop only online chat who were not really interested in my concern. Eventually SS called me after 6pm saying they recommend engine oil flush, brake fluid change, and something else I can't recall now but that was for £260. I questioned it and declined. The told I needed to pay an additional £29 for "special oil" before my car can be returned and I felt quite intimidated. I begrudgingly paid it and 5 minutes later garage called to say my car will be returned in 15 minutes. Car returned, driver said nothing was wrong with my car and SS always look for extra costs! That's the short version of my case. All I can say is my experience was terrible actually worse than I would of expected. My advice is shop around first and avoid this place as the are far from transparent with customers and actually have zero customer service.”

Helpful Report

Posted 3 years ago

“i booked a service and mot with them they give me time and date and took my money didnt brother to let me know no one came and pick my vehicle toallly time waster company done not trust them .”

Helpful Report

Posted 3 years ago

“Booked mot and service. Collection was confirmed the day before by text. No one collected car. No call or apology. Awaiting refund”

Helpful Report

Posted 3 years ago

Servicing Stop is rated 1.9 based on 3,614 reviews