“I had an e-mail conversation with 'Joe' at Septimus Spares, regarding spare parts for an old model Karcher Pressure Washer.
After a few back and forth messages, with Joe explaining how to obtain the model number etc of the Karcher, I ordered the part.
24 hours later, the part turned up, and fitted perfectly my old model Karcher.
Very pleased with the service.”
“Delived by promised date and product was cheaper (when including delivery charges) than directly from the manufacturer and other major internet suppliers.”
“Very efficient emails answered in good time only thing I personally prefer to talk to a person and there's a charge is you place an order by phone not happy with that”
Dear Mr Williams,
Thank you for your feedback, we're pleased you like our service. We understand that our customers like to speak to real people and we are always happy to provide advice over the phone, on our chat facility, or by email but as you mentioned we do charge for orders that are manually processed. The reason is that as a web based company we offer competitive prices. We can do this because our system allows us to process orders quickly and efficiently. Orders taken over the phone take much longer to process, and so we do make a charge to cover these additional costs. If you would like one of us to help you place your order online we'd be happy to do this.
Kind regards
Pauline
“The live chat customer service was first class as was the advice given, I wanted a very small part for an old 2010 now extinct K2 Model. They could not only supply it but they had it on the shelf and I had it 48hours later. Cannot recommend them too highly.Will certainly use them again”
“Found Septimus through a web search and I'm so glad I did. The on-line chat was first class and very helpful, the web site is so easy to navigate and the exploded diagrams just where you want them with links that work. Why did I use Septimus ultimately? everyone else wanted to charge ridiculous amounts for postage of a really small item but Septimus's P&P policy seems to be much more sensible. Thanks.”
