Septimus Spares Reviews

Name: Septimus Spares
Rating: 4.83

4.8 Rating 973 Reviews

98 %

of reviewers recommend Septimus Spares

Company Reviews

Metrics

Info

4.8

Based on 973 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Septimus Spares 1 star review on 6th June 2023

Graham A

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good comunication”

Helpful Report

“Although they did not have one of the parts in stock which is why I only gave a 4 star they managed to get them from the manafacturer within a few weeks”

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“Thank you for your prompt service.”

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“Spares arrived within a week of order And was exactly what I needed Just got to figure out how to fit it now”

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“Great service, got parts for an older model pressure washer delivered next day.”

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“I've received this email to review my purchase before I have received it, although previous purchases have been ok and about the correct price and wil continue to buy as long as the price is competitive”

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Hi Philip, Thank you for your purchase, we're sorry to hear it hasn't arrived yet, as it left us on the 10th March via Royal Mail. Unfortunately it looks to have been caught up in the Royal Mail COVID delays (some areas are still suffering with this due to staff shortages) The review email is auto generated once the goods have been marked as dispatched on our system. Kind Regards,

“Terrific sales experience. I was very concerned that I may not get the correct part, but all is well. Particularly useful was the option to download a parts manual during the purchase. Proved to be indispensible. Thank you Only 4 stars because it didn't arrive when promised.”

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“Very quick and efficient company to deal with. Information supplied on the website helped me to select the correct parts first time, even though there were several versions of the same product. Price was competitive. Overall a good experience and shall use them again.”

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“So far so good ... not received our order yet”

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“After sending the wrong part, I spoke on the phone, and the correct part was sent out straight away.”

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“Slight hiccup with the order but resolved cheerfully and efficiently.”

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“Clear description of product and promt delivery.”

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“Correct parts quickly delivered just the ticket”

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“Easy to understand website Sorted quickly & delivery on time They are on my spare’s list for the future Thanks Mel”

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“I ordered the wrong part which was not a good start. I received a call from Septimus and they helped me out. I wasn't sure on the part I needed as no picture. I was advised and hopefully new part will arrive soon.”

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“Packaging could have been better as it was received as damaged/torn outer covering but luckily the goods were undamaged.”