Septimus Spares Reviews

Name: Septimus Spares
Rating: 4.83

4.8 Rating 971 Reviews

98 %

of reviewers recommend Septimus Spares

Company Reviews

Metrics

Info

4.8

Based on 971 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Septimus Spares 1 star review on 6th June 2023

Graham A

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolute con artists when it comes to p&p charges. Over £5 to have a tiny rubber valve posted in an over large envelope”

Helpful Report

“Sill hasn’t arrived”

Helpful Report

Dear Mr Peters I'm sorry to hear that you have still to receive your recent order, I can see from our system that the original order was placed on Saturday 4th April and was processed the following Monday. As you selected Free delivery the goods were dispatched via 2nd class mail on Wednesday the 8th, which is within the 3-5 working day dispatch time stipulated. Normally we would expect this to be quicker however the current lockdown situation is unfortunately impacting on our service levels, that of our suppliers and also the Royal Mail. Hopefully you will receive your item early this week, if this is not the case please do get back in touch. Best regards. Neil Septimus Spares

“Ordered the product which was said to be in stock for next day delivery. The product apparently has been dispatched by numatic direct and still have not received my order”

Helpful Report

“THANKS FOR QUICK DELEVERY. but the part you sent was not right. can i return it thanks G Wildman.”

Helpful Report

Dear Mr Wildman, We are happy to refund parts if they are incorrect. Please see our website for details of how to do this: https://septimus-spares.co.uk/information/troublefree-returns/ If you would like help finding the correct part our experience parts team would be happy to assist. Please call 0845 853 0217. Kind regards, Pauline

“POOR DISPATCH TIME”

Helpful Report

Dear Mr Strange, Thank you for your valuable feedback. I am sorry that you were unhappy with our dispatch time. I have checked your order and dispatch details and can see that the order was received on Tuesday 1st August, and it was dispatched the following day by 2nd class post as you had selected the free delivery option. Our websites states that we will dispatch items on this service within 2-3 days. Should you require a faster delivery time there are options to upgrade. We aim to dispatch items quickly and apologise that your order took so long to get to you. Kind regards Pauline

“I haven't received anything yet, it's more than a week ago I ordered!”

Helpful Report

Hello Annette, I am sorry to learn that you have not received your order yet. International deliveries can sometimes take a little longer to arrive. We ask that you allow 15 working days. Please don't hesitate to contact us if your parcel hasn't been received within this time. Kind regards, Pauline

“sorry have not yet received the goods not sure when they shoud arrive kenneth dye”

Helpful Report

Dear Sir I am sorry to see you have not received your purchase yet, our records indicate that the parcel left us on the 22nd June, within 48 hours of the order being placed. It was sent on a first class service so should have reached you by now. Could you please contact me if your parts do not arrive by Monday and I will dispatch some replacements. Best regards Neil - Septimus Spares

“It is now the 07-02-2015 and stil have not received the items yet.”

Helpful Report

Hi Frederick, Many thanks for getting in touch. The item was only ordered on 02/02/15 via economy delivery, so it's very likely that the parcel is still within the postal system. If you haven't received this within the next few days please don't hesitate to get in touch. Kind regards, The Septimus Spares Team

Septimus Spares is rated 4.8 based on 971 reviews