Sensu Reviews

Name: Sensu
Address: 69 Wimpole Street, London, City of London
Rating: 4.80

4.8 Rating 191 Reviews

97 %

of reviewers recommend Sensu

Company Reviews

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4.8

Based on 191 reviews


Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately I’m currently to happy with my results. I feel like my teeth should have been filed more but when I requested this I was told it’s better to have bigger teeth which I don’t feel is correct. My tooth on my right side is still too low and has not straightened in line with the top row teeth.”

Helpful Report

Dear Hamda, I'm sorry to hear this. We will contact you today to arrange an appointment to review your results and explore your options. We want you to be delighted with your new smile. Best wishes, Alice

“At the first consultation the end result seemed very promising, however I wish I had considered other options before coming to this dental surgery. Every appointment you see a different dentist, so any concerns or questions get swept under the carpet. For example I still have teeth slightly overlapping at the front, a female dentist said it was down to the shape of the tooth and that it could be altered during reshaping. However, at my reshaping appointment I had a different dentist and it was never done. Furthermore, I still have gaps in my teeth from where they have been filed down and the teeth haven't moved properly and are still slightly overlapping. It just seems that when they appear 'straight' they are finished. Again I said to a different dentist that I wasn't fully content with the end result but it was just brushed off. To my surprise I was given a form to sign by reception to accept that I was happy with my end result and was never asked by any dentist. I told reception that I wasn't happy to sign it and she said to speak to the dentist. By this point I gave up. I also had problems with my fixed retainer which I had to explain at every following appointment, so I assume it was never noted. Overall the experience wasn't great and I'm not happy with the result.”

Helpful Report

Dear Lucy, I'm very sorry to hear about your experience. We will give you a call today to see how we can put things right and agree a plan of action. Best wishes, Alice

Sensu is rated 4.8 based on 191 reviews