“The service was acceptable. I don't think there has been an appointment which has run on time. I've once had to wait 40mins for my appointment and I was never told by reception. For all my invisalign check ups i've had 5 different dentist, so my check ups are never consistent.”
Posted 1 year ago
Thank you for your feedback. We’re sorry that you were affected by some unfortunate staff changes last year. We appreciate that 40 minutes is an unacceptable waiting time, and you should have been informed of the delay. Please accept our apologies for that. Despite this, we hope that you’re pleased with your results. If you’d like to discuss your comments further, don’t hesitate to contact us.
“Every appointment seems rushed. If you ask questions the answers are vague and you get the feeling you are waisting their time. They are not clear with explanations and if ask for clarification or express your concerns or dissatisfaction their attitude is that you are wrong and will never meet your expectations as it seems they’ve decided on your final look at the beginning and further adjustment are not doable”
Posted 1 year ago
Hello, we're sorry to hear about your experience and would appreciate the opportunity to discuss this further with you. We'll contact you very shortly to see what we can do to leave you with a better impression of us. Kind regards, Alice
“Appointments were pretty much always at least 5 minutes late. They try to fit too many clients in to one day.
I felt I was rushed at the end of the treatment to finish and get out of there. I have two gaps which should have been fixed but we’re most likely ignored to avoid the extra cost and time it would take to fix.
The whole experience felt as though they wanted me in and out as quickly as possible.
Would probably do better if they cut their client list down and spent more time talking about each individuals treatment and expectations.”
Posted 2 years ago
Thank you for your honest feedback. We want you to be delighted with your results so please get in touch and we will organise a follow-up appointment to discuss your concerns. Kind regards, Alice