SEGBO Reviews

Name: SEGBO
Rating: 4.07

4.1 Rating 480 Reviews

77 %

of reviewers recommend SEGBO

Company Reviews

Metrics

4.1

Based on 480 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Anonymous

Anonymous // 01/01/2019

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“Excellent value for money - especially with the bundle deals. The items were delivered in line with the website dispatch time - in fact 2 weeks earlier than the deadline. When I had a query with my order (which was my misunderstanding of the product) seaboard customer service contacted me the same day to resolve this query and they were very understanding - clearly explaining the product to me and giving further advice as to how I needed to set up the hoverboard. The products are good quality and everything that I had ordered was dispatched at the same time with notifications from the delivery company as to the day and hour slot that my parcels would be delivered. We are yet to try product as it’s a Christmas present but from what I can see my son is going to be one happy boy come 25th December 👍🏼”

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Posted 5 years ago

“Easy to order and exellent service delivered on time very happy.”

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Posted 5 years ago

“Fantastic communication and order from the beginning. Very impressive. Can’t wait to see my little boys face. Thank you so much”

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Posted 5 years ago

“Very efficient service my son is over the moon with it”

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Posted 5 years ago

“Very fast delivery, my daughter loves it wonderful colour and very good price Thankyou”

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Posted 5 years ago

“Good price quick delivery thankyou”

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Posted 5 years ago

“Great product and delivered within the expected dates. Order updates and auto-tickets are a bit disjointed, but maybe temporary due to Covid”

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Posted 5 years ago

“We ordered and payment was taken 26th May (Online delivery date 1st July) finally received second week of September. We were given at least 5 different delivery dates. Some of the order was delivered And was wrong!!! We had to make all the effort to contact to find out what was happening, they emailed with delivery dates that Come and went. Many promises were made none kept. They promised a minuscule refund but never received it! Promised to call back a few times only kept that promise once. These were ordered to allow my kids to have fun over the holidays and we finally got the order completed after they were back at school. Very disappointed young children. Plus the kart was bent so not all the screws to keep the seat on fitted.”

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Posted 5 years ago

“Top the Segway is a good toy and the service from you was great tho COVID-19 caused you a lot of pain and you got through it thanks again”

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Posted 5 years ago

“I bought my grandson - aged 7 - a Hoverboard with a go kart - it came as a package. He loved it but after just one month it stopped working. We tried all the recommended tricks to get it going again but it would not go. So I contacted SEGBO and was told that I had to buy a ‘return package’ for 17.50 in order to ensure that the items got sent safely back to them. I was also told that it would take approximately a week and that if it was proved to be a fault with the equipment that I would get the 17.50 back. I bought the return package and sent the hoverboard back. I heard nothing from SEGBO and it was only after writing over 20 emails, then telling them I would go to my credit card company and get a full refund if they did not respond that they finally told me the hoverboard would be coming back within days, it actually took 10 days but at last it was back. I don’t know what was wrong, I haven’t heard anything about a refund, and it took over 3 months to get it back! I know we have COVID to deal with but this is the worst experience of customer service, just sending an automated reply is not good enough when someone is waiting and waiting. As I said I don’t know what went wrong which would have been useful so we could perhaps use the information in the continuing use of the product. Would never buy from them again”

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Posted 5 years ago

“Excellent customer service! I contacted SEGBO to get some help and advice regarding hoverboards/karts, as I didn’t know much about them, other than my daughter wanted one for her birthday. Everything was explained extremely well and every question I asked was answered. It wasn’t about trying to convince me to buy the most expensive, It was about choosing the right one for my daughter. Free delivery, arrived on time and great price. My daughter absolutely loves it and has hours of fun riding it! Definitely get a 5 star rating for me ⭐️ ⭐️ ⭐️ ⭐️ ⭐️”

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Posted 5 years ago

“I ordered a piece of equipment from SEGBO. When this item didn't arrive, when expected, I wrote an inquiring email. Response was instant explaining how the pandemic had slowed up all their orders. Kept me informed until unit arrived. A very professional outfit. Would highly recommend.”

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Posted 5 years ago

“Great service and really helpful staff. My son is very happy with his birthday present. Thank you”

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Posted 5 years ago

“Amazing communication, definitely deserve a customer service award . My son absolutely loves his hover board and his little sister loves the go kart kit. Everyone happy all round !”

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Posted 5 years ago

“Really recommend segbo. Such good quality and great package for our son he’s so pleased with his purchase. Great communication we were really well informed.”

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Posted 5 years ago

“Delivered precisely on time according to date shown- think I ordered much later than previous reviewers and the site now informs you of the dispatch date. Brilliant quality hoverboards and amazing price with free hoverkart Included. Great fun and our kids love them! Would buy from again and have recommended to a friend.”

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Posted 5 years ago

“Segbo were great, even in the current Covid situation they were friendly and helpful when answering all question! Supplied a great product which made for some happy children”

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Posted 5 years ago

“Delayed delivery by a month but kept reasonably informed by Segbo. Otherwise granddaughter delighted by receipt of birthday gift. Appreciate Covid problem affecting all aspects of life.”

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Posted 5 years ago

“Excellent service delivery on time. Good prices. Early Xmas presents so not yet opened but I know the grandkids will have endless fun!”

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Posted 5 years ago

“Delivered with efficiency! Yet to trail them both as they are a Christmas present for the kids. But overall so far is A1 service”

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Posted 5 years ago

SEGBO is rated 4.1 based on 480 reviews