Name: Screentextiles
Rating: 4.80

“Where is my purchase I still didn’t receive anything, where is it????”

Posted 1 month ago

Hi Eric, We are sorry to hear about this. We can see via your DPD tracking information that you have had multiple missed deliveries and your parcel is back at the DPD depot. If you have still not received your order, please contact our helpful team on 01928 571 522 or email info@screentextiles.co.uk. Kind regards, Screen Textiles

Posted 1 month ago

“T shirts were to small and not the quality I expected from fruit of the loom I sent them back”

Helpful Report

Posted 3 months ago

Hi Simon, Thank you for leaving a review with us. We apologise for any inconvenience caused and are sorry to hear that you were not satisfied with your order. Please note that we provide a specification sheet for each product, which includes a complete size guide that we recommend checking before making a purchase. For more information, please call us on 01928 571522 or email info@screentextiles.co.uk. Kind regards, Screen Textiles

Posted 2 months ago

“I have yet to receive my purchase.”

Helpful Report

Posted 3 months ago

Hi Deborah, We are sorry to hear about this. If you still have not received your parcel, please call us ASAP on 01928 571522 or email us at info@screentextiles.co.uk, and one of our helpful team members will look into this for you. Kind regards, Screen Textiles

Posted 3 months ago

“Sizes not correct and horrible material”

Helpful Report

Posted 11 months ago

Hi Alice, Thank you for your review. We apologise that your order did not meet your expectations and for any inconvenience this may have caused. Please note that we have a full-size guide available in the product specifications tab, which displays all clothing specifications regarding material and sizes. We recommend that our customers review this information before making a purchase. For more assistance, please don't hesitate to contact our helpful team on 01928 571 522 or email info@screentextiles.co.uk. Kind regards, Screen Textiles

Posted 11 months ago

“Item never arrived lost in the post.”

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Posted 1 year ago

Good afternoon, We sincerely apologise for any inconvenience this may have caused you. We can see on our system that your order has been successfully refunded. If you have not yet received your refund or would like to discuss this further, please call our helpful team at 01928 571522 or email us at info@screentextiles.co.uk. Kind regards, Screen Textiles

Posted 1 year ago

“Never arrived”

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Posted 1 year ago

Hi Savannah, We are sorry to hear about this. We can see via your DPD tracking information that your parcel was delivered on the 13th of December at 17:03. If you think this is incorrect, please contact our team on 01928 571 522 or email info@screentextiles.co.uk. Kind regards, Screen Textiles

Posted 1 year ago

“sorry but sizing way off ordered l and 2xl and both too small and I'm normally a 16/18. so both no good and no returns form in parcel”

Helpful Report

Posted 1 year ago

Hi Joan, We’re sorry to hear about this. As a friendly reminder, we have a full specification sheet located under the size guide for each product on our website. Additionally, if you need further assistance with sizing or product information, please don’t hesitate to reach out to our helpful team at 01928 571 522 or via email at info@screentextiles.co.uk. Kind regards, Screen Textiles

Posted 1 year ago

“I send email twice no responce about missing item from my order,very disappointed”

Helpful Report

Posted 2 years ago

Hi Magdalena, We apologise for the inconvenience caused by the non-delivery of your items. We would like to inform you that one of our colleagues responded to your email on the 9th at 3:30 pm. If you haven't received the email yet, please check your junk/spam folder. Furthermore, you can reach our customer support team by calling 01928 571 522 from Monday to Friday, between 9am and 5pm. Kind regards, Screen Textiles

Posted 2 years ago

“Haven't received items or any tracking info, I ordered the items 7 days ago. I've emailed multiple times and no response”

Helpful Report

Posted 2 years ago

Hi Nathan, We are sorry to hear you haven't received your order. Looking through our emails, we have not received any emails from you. Please make sure you have the correct email address: info@screentextiles.co.uk. We apologise for any inconvenience caused. However, a refund has been actioned for your order and we assume this has now been dealt with. If you have any further enquiries, please don't hesitate to call us on 01928 571 522, where our helpful team are happy to assist you. Kind regards, Screen Textiles

Posted 2 years ago

“Order hadn’t arrived so I called the company who advised it had been delivered to a local coop. Went to said coop and they had no parcel. Dpd hadn’t left a card or email to say delivery had been attempted. Called the company again and spoke with an unhelpful patronising git, who kept repeating that I had got an email with a tracking so I should have checked that. Unfortunately I don’t have time to scroll through emails so I missed that one and there was no further update from DPD. I will NOT use this company again thanks to the member of staff I spoke with today.”

Helpful Report

Posted 3 years ago

Hi Linda, Thanks for getting in touch. We appreciate your frustration with your parcel being sent to a local pickup shop. However, it is stated in our terms and conditions on our website that this can happen if there are missed deliveries, and any updates on your order will be stated in the DPD tracking information that is linked in the email of your order. DPD don't always leave a card, so it is important to access the tracking for relevant details. We pride ourselves on our customer service and after-sales resolutions, and our helpful team always try to resolve issues in an efficient and effective manner. We offered a suitable solution, and your request for a refund was actioned immediately upon your termination of the phone call. We can only apologise for any inconvenience caused and still value your custom if you want to order with us again in the future. Kind regards, Screen Textiles

Posted 3 years ago

“The delivery service was awful. Got a notification shortly before delivery while I was still in bed so missed the delivery. DPD took it to the high street post office and refused a re-delivery even though my bulk order was too heavy for me to collect (no parking nearby). Screen textiles could not offer a solution so I had to cancel the whole order.”

Helpful Report

Posted 3 years ago

“Does not hold stock. Paid for fast postage within 3 days and then told it’ll be around 2 weeks. Then would not give a full refund as they had already ordered the tops to come to them. Joke of a company. Will never use again.”

Helpful Report

Posted 3 years ago

Hi, We are sorry to hear about this. The items you ordered were placed on back order, and as a result, we refunded the total amount back to you. As we have a live stock feed, it can sometimes happen that stock may appear on our website, but as another customer purchases simultaneously, the item may no longer be in stock. We can understand the frustration of this and apologise for any inconvenience caused, however, we reacted swiftly in this manner and refunded your order. If you would like to discuss this further, you can call us on 01928 571 522 or email info@screentextiles.co.uk. We still appreciate your custom and hope to hear from you again. Kind regards, Screen Textiles

Posted 3 years ago

“Had a problem with my order and emailed the company describing the issue. I was very understanding that sometimes things don’t go right and just wanted the problem resolved. Around an hour after my email, I was contacted via telephone but a very rude gentleman who told me he “didn’t believe me”. I was very upset and annoyed that such a large company has such poor standard of customer service. I will never buy from this company again, not for the mistake but for the service I received.”

Helpful Report

Posted 3 years ago

Hi, We are sorry to hear about this. One of our customer service managers has been trying to look into this incident as we take any conduct from our advisors in the way described very seriously. When looking into this, we struggled to find any information regarding this and have tried to contact you to discuss this further. The phone call got cut off on our end, and we have left a voicemail for you to get back in touch with us on 01928 571522. Our phone lines are open Monday-Friday, 9am to 5pm. We look forward to hearing from you soon and hope to resolve this matter as soon as possible. Kind regards, ScreenTextiles

Posted 3 years ago

“Got no notification re delivery. I paid £6 odd fordelivery. DPD did not try to deliver as I was in all day. They told me to pickit up three milesaway. I am 82 and disabled and have no neighbours. You agreedtorefund me. Waiting for that refund. Would order from you again but not via DPD. Had this trouble with them before. Many thanks. Edwina Ayres”

Helpful Report

Posted 3 years ago

Hi Edwina, We are sorry to hear about this. Unfortunately, it is in DPD's policy to send it to a local pickup store once there is a missed delivery. We can only apologise for the inconvenience caused and the issues you encountered with DPD when receiving your delivery. We understand how frustrating this may be, especially as you are disabled and cannot easily pick up the delivery miles from your home. We have swiftly actioned your refund, and if you have not received it, please get in touch with our helpful team on 01928 571 522 or email info@screentextiles.co.uk. Of course, we still appreciate your custom if you order with us again in the future. Kind regards, Screen Textiles

Posted 3 years ago

“I’m really not happy as I have now messaged your twice via the website as you suggest to make a complaint about my recent order, but I am yet to hear anything.”

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Posted 3 years ago

Hi Erica, We are sorry to hear about this. We can see you emailed in this morning, and one of our team responded within half an hour of you sending this email. We haven't received anything else from you that we can see. Please check your junk email if you have not received our reply. Furthermore, our phone lines are open Monday-Friday 9am to 5pm on 01928 571522. Kind regards, Screentextiles

Posted 3 years ago

“Absolutely awful company! They robbed me of £32! I ordered multiple items 3 months ago and after receiving no word from them I tried to claim a refund and they only refunded me £72 out of a £109 order! Do not trust a company who would do this to honest folks in desperate times. Shameful behaviour! Don’t support this morally bankrupt company”

Helpful Report

Posted 3 years ago

Hi, We are sorry to hear about this. We can see via your DPD tracking information that there was a missed delivery on the 18th of January, the day after your order was placed. This delivery was again refused on the 19th of January and returned to the DPD depot. You can see these tracking details via an email that we sent on the morning of delivery, we have checked the tracking through this link, and it seems to be working as expected, We were first aware of this issue when you opened a Paypal dispute for £76.19, not the total amount. After seeing your request for a refund of £76.19, we promptly refunded you, presuming you had received part of your order. If you had asked for a refund for the total amount, we would have refunded the full amount. Only after this did we receive a follow-up message on Monday from PayPal stating you had requested the extra money owed, which we swiftly honoured. The next and only correspondence we received directly from you was an email threatening to ruin our business. To which we responded for further details. We can see that you emailed us on Saturday, the 18th of March, and we responded on Monday 20th of March, when our offices were back open and actioned a refund for the remaining funds owed - no money has been 'robbed'. If there is ever an issue with an order and you haven't received your goods within the estimated 1-2 working days, please get in touch with us via 01928 571 522, where our phone lines are open Monday-Friday, 9 am-5 pm. You can also contact us via email at info@screentextiles.co.uk or pop into our website live chat. Unfortunately, we cannot act on an issue without being made aware of it. Please be aware that we do not tolerate smear campaigns. Your behaviour is unacceptable, especially since our helpful team has done everything efficiently and swiftly to resolve the matter once we were made aware. A copy of this review has been passed to our legal team, who will contact you shortly. Kind regards Screen Textiles

Posted 3 years ago

“If you actually send me what I ordered then I might increase the rating. Based on that I cannot answer any more questions.”

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Posted 3 years ago

Hi Mark, We are sorry to hear about this. We can see that this item was placed on backorder. Looking into this, we can see that this item has been discontinued. As a result, we will refund your order and apologise for any inconvenience caused. Kind regards, Screentextiles

Posted 3 years ago

“Item never arrived. Still awaiting a refund.”

Helpful Report

Posted 3 years ago

Hi there, We are sorry to hear you didn't receive your items. A refund was processed on the 21st of December. If this is incorrect or you have still not received your refund, please email us at info@screentextiles.co.uk, where one of our helpful advisors can rectify this issue ASAP. Kind regards, Screen Textiles

Posted 3 years ago

“Some of the products that I have bought came damaged, I have emailed the company after some days to get a answer to my email I have to call them. I have ask if is there a chance to just replace the items damaged instead to refund and the answer was: “I cannot do it because we don’t have the item available in stock anymore”. I have back to the website while I was speaking to the guy that pick my call and I could see as the product was still available to buy. After 1 hour I have back to the website and the products was still there available to buy. The customer service of this company are very poor. The product are amazing but be prepared to be treated as nothing or as your money do not have any importance to them.”

Helpful Report

Posted 3 years ago

Hi Leandro, We are sorry you are not happy with your order. We can see that our team has responded to every email you have sent to us. We can only apologise that the items were not in the best of conditions, however, we had offered you a refund or replacement for the damaged items. The items we tried to replace had unfortunately been out of stock on our website, and as a result, we refunded you for the items we could not replace. Due to our website having a live stock feed, which items are in stock isn't in our control. However, these items are now in stock on our website, so if you would like to place an order with us in future, we are happy to assist you and appreciate your custom. Kind regards, Screentextiles

Posted 3 years ago

“Quality poor, postage higher than item so if u want to return your well and truly out of pocket.”

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Posted 3 years ago

Hi Karen, We are sorry to hear you aren't happy with your order. As a wholesale business, we deal with lots of bulk and big orders from start-up businesses. As a result of this, when items are bought in bulk, the delivery postage will come across as a reasonable price compared to if you were to buy one or two items. We hope you understand, and if you would like to discuss this any further or return/refund your items, our helpful team are here to assist you on 01928 571522 or at info@screentextiles.co.uk. Kind regards, Screen Textiles

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Screentextiles Reviews