Screentextiles Reviews

Name: Screentextiles
Rating: 4.77

4.8 Rating 998 Reviews

94 %

of reviewers recommend Screentextiles

Company Reviews

Product Reviews

Metrics

4.8

Based on 998 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Phone:

01928579951

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Screentextiles 5 star review on 17th January 2024

Sarah Osborne

Screentextiles 5 star review on 30th December 2023

Sarah Reilly

Screentextiles 5 star review on 20th November 2023

Anonymous

Screentextiles 5 star review on 17th November 2023

Suzanne Barnett

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Use DPD which is awful. Attempted to deliver my parcel once then sent it to a shop and gave me a couple of days to get it over the weekend and have now sent my order back! Still haven’t seen the bags I ordered.”

Helpful Report

Posted 1 month ago

Hi Alexandra, We apologise for the inconvenience caused. If you haven't received your order yet, please call us on 01928 571 522. Our helpful advisors will assist you in resolving the issue. Alternatively, you can also send us an email at info@screentextiles.co.uk. Kind regards, Screen Textiles

Posted 1 month ago

“I did not recieve my parcel. Unfortunately lost in transit. Was reimbursed in full for my payment.”

Helpful Report

Posted 3 months ago

Dear Michelle Thank you for taking the time to share your feedback. We are sorry to hear you unfortunately hadn't received your order. However, we are delighted to hear that our team was able to assist you promptly and professionally. Providing exceptional customer service is one of our top priorities, and we are glad that we were able to meet your expectations in this regard. Should you ever require any further assistance or have any additional questions, please don't hesitate to reach out to us. Our team is always here to help. Best regards, Screen Textiles

Posted 3 months ago

“Quick delivery ordered size 14 more like a 12”

Helpful Report

Posted 7 months ago

Hi, Thank you for leaving feedback. If you need to contact us about our sizing information, please don't hesitate to ring us on 01928 571522 or email info@screentextiles.co.uk. Kind regards, Screen Textiles

Posted 7 months ago

“Shirt is great but delivery wasn’t! The shirt was supposed to arrive on the Friday and I could a message to say the driver couldn’t find my address so they couldn’t deliver, however the parcel was delivered the next day and by then was to late for what I had wanted it for…very disappointed with dpd.”

Helpful Report

Posted 8 months ago

“Sizing very small too small for all bar staff the man’s one fits perfect”

Helpful Report

Posted 9 months ago

Hi Melanie, Thank you for leaving a review with us. We are sorry to hear you weren't too pleased with part of your order. As a friendly reminder, we have a spec sheet on our products that displays a full-size guide for garments - this can be found under the full product specifications tab, and we highly recommend our customers take a look at this before purchasing to avoid any disappointment. Furthermore, if you would like any assistance with finding suitable workwear for you, please don't hesitate to get in touch with our helpful team on 01928 571522 or email info@screentextiles.co.uk. Our customer service is available Monday-Friday, 9am-5pm. 🙂 Kind regards, Screen Textiles

Posted 9 months ago

“Good price, fast delivery. However I order over £99 in 3 parcels and they wouldn’t refund my postage (free postage over £99) costing me £18. I’m unlikely to use them again as a result.”

Helpful Report

Posted 9 months ago

Hi Simon, We can see via your order information that your order concluded in £76.86 plus the £4.99 postage cost resulting in £98.22. Orders excluding VAT need to have a total of £99 to receive free postage. Furthermore, we can see you made three orders with us, however, each order needs to be in the total of £99.00 ex. VAT for free postage. We can understand how this may be confusing and hope this clarifies misunderstandings. For more information or to discuss this any further, our friendly advisors are here to help via our phone line at 01928 571522 or email at info@screentextiles.co.uk. We still appreciate your custom and hope to hear from you again. Kind regards, Screen Textiles

Posted 9 months ago

“Too expensive for what the garment is.”

Helpful Report

Posted 9 months ago

Hi Jodie, Thank you for leaving positive feedback! Kind regards, Screen Textiles

Posted 9 months ago

“Sometimes the colours aren’t exactly as they are described. I bought a yellow t-shirt and it was fluorescent yellow and not just yellow, for example. But the quality is great and the delivery is quick.”

Helpful Report

Posted 10 months ago

Hi Thomas, Looking at your order information, it appears that you have ordered the option for Fluorescent Yellow. We understand that sometimes garment colours are displayed differently, however, any imagery on our website is from our supplier and the brand itself. We appreciate your custom and feedback on our service and look forward to your next order with us. 🙂 If you would like to discuss this any further, please don't hesitate to contact us on 01928 571522 or email info@screentextiles.co.uk. Kind regards, Screen Textiles

Posted 10 months ago

“I liked the tshirts,but I thought I had selected slub tshirts.”

Helpful Report

Posted 10 months ago

Hi Gene, We appreciate you leaving feedback with us. We are sorry to hear you may have ordered the incorrect items you wanted - if you would like to discuss about returning your order, please don't hesitate to get in touch with our helpful team at info@screentextiles.co.uk, call us on 01928 571522 or pop into our website live chat! Kind regards, Screen Textiles

Posted 10 months ago

“Tote bag was fine, however zip was broken on make up bag and I’m still waiting on a reply to email sent. Delivery was quick.”

Helpful Report

Posted 11 months ago

Hi Stacey, Thanks for leaving positive feedback. We are sorry to hear that the bag had a broken zip - if you have not received our email reply, please call us on 01928 571522 so we can sort out this issue. Kind regards, Screen Textiles

Posted 10 months ago

“Helpful assistance was eventually received in response to customer service enquiry.”

Helpful Report

Posted 11 months ago

Hi Jane, We are sorry to hear about this. We received your email this morning, and one of our helpful advisors has since replied and sorted this issue for you. However, if you would like to discuss this further, please get in touch on 01298 579 951. Kind regards, Screen Textiles

Posted 11 months ago

“Quick dispatch and fair prices however the delivery is steep if we just need one t-shirt £6 is too much so we don't buy unless we need more than 3 items. Don't mind waiting a bit longer just prefer cheaper price.”

Helpful Report

Posted 1 year ago

Hi Stephen, We appreciate your feedback on our service. As a wholesale company, we deal with businesses that buy in bulk orders, and as a result, the delivery charge is a fairly reasonable price for those who buy, e.g. over 200+ items. We can understand that buying just a couple of items seems like an unfair price, and if you order with us in future, we still appreciate your custom. 🙂 Kind regards, Screen Textiles

Posted 1 year ago

“Disappointed with the bags I purchased. They were extremely creased and even after steam ironing them, the creases were still very visible. They were required for printing on, and the deep creases make it very difficult. Not impressed.”

Helpful Report

Posted 1 year ago

Hi Elizabeth, We appreciate your feedback. We are sorry to hear you weren't too pleased with your order. If you think there is an issue with your order, please get in touch with our helpful team at 01928 571522 or email info@screentextiles.co.uk, where we can look into this for you. Kind regards, Screen Textiles

Posted 1 year ago

“Ordered some teatowels and zip up canvas bags which were received sooner than expected. Disappointed that I received a few aprons in place of the teatowels. I contacted the office and replacements were sent out. I still have the aprons which I assume no longer need to be returned.”

Helpful Report

Posted 1 year ago

Good afternoon, We appreciate your feedback on our service and apologise for any inconvenience caused. If you would like to discuss this further, please don't hesitate to contact us at 01928 571522 or email our helpful team at info@screentextiles.co.uk. Kind regards, Screentextiles

Posted 1 year ago

“Still awaiting delivery, been returned back to yourselves due to failed delivery, but nothing through my door etc. Have emailed and been resent (amazing customer service, on thr ball!)”

Helpful Report

Posted 1 year ago

Hi Caroline, We appreciate you leaving feedback with us. If there is ever an issue with your order or you require some assistance, please don't hesitate to get in touch with one of our helpful team at info@screentextiles.co.uk, our website live chat or phone line at 01928 571522. Kind regards, Screentextiles

Posted 1 year ago

“Ordered two exactly the same but in different colours, one fitted well and was stretchy but the other wasn’t. I contacted Screentextiles who were very good and sent a replacement but unfortunately it was exactly the same label.”

Helpful Report

Posted 1 year ago

Hi Sandie, We appreciate you leaving a review with us. If you are not pleased with your order, please don't hesitate to contact us at 01928 572522 or email us at info@screentextiles.co.uk, where one of our helpful team can rectify any issues. Kind regards, Screentextiles

Posted 1 year ago

“Good quality but postage is a rip off.”

Helpful Report

Posted 1 year ago

“Hi I am disappointed in the t-shirts I received they were dirty however new ones were sent out bavk to immediately and I am happy about that however the t-shirt quality’s was not up to the standards they were very thin and I have had to send them back because I wouldn’t be able to use the adult t-shirts to print on because the quality was very poor I have now sent them back. Please can you help me with returning my money for the t-shirts I have sent back thank you.”

Helpful Report

Posted 1 year ago

Hi Jahnay, We are sorry to hear you weren't too happy with your order. Once your items have been returned back to us, one of our team will process your refund. For an update on your order, please don't hesitate to call us on 01928 571522 or email info@screentextiles.co.uk. Furthermore, for any enquiries about our garments, our helpful team are here to help find the right choice for you - our phone lines are open Monday-Friday, 9am-5pm. 🙂 Kind regards, Screentextiles

Posted 1 year ago

“Products great, delivery a little pricey, often stops me making small orders more often.”

Helpful Report

Posted 1 year ago

“The vests have got XXL inside but are the same size as my large laid on top of each other so won’t be buying anymore.”

Helpful Report

Posted 1 year ago

Hi Victor, Thanks for leaving us feedback. We are sorry to hear you aren't too happy with your order. If you feel like your garments may be wrong, or if you would like to rectify your items, please don't hesitate to get in touch with one of our helpful team via our website live chat, email at info@screentextiles.co.uk or on 01928 571522. As a friendly reminder, we have a full-size guide for our garments under the size guide tab, which displays chest-to-fit sizes for each garment size. We recommend our customers look at this before purchasing any garments from us. Kind regards, Screentextiles

Posted 1 year ago

Screentextiles is rated 4.8 based on 998 reviews