Schott Packaging Reviews

Name: Schott Packaging
Address: Schott Packaging Ltd, Unit 29 Lingfield Point, McMullen Road, Darlington
Rating: 4.69

4.7 Rating 1,894 Reviews

93 %

of reviewers recommend Schott Packaging

4.7

Based on 1,894 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone

About Schott Packaging:

We started off as a small family run removal business located in the North East of England, which has grown massively over the last 30 years. As a company using packaging materials on a day to day basis, we decided to extend our business into supplying this industry. We have a great knowledge of our broad range of products and strive to offer excellent quality materials to our business and consumer clients, with customer service standards to match.

Visit Website

Phone:

01325 464769

Email:

info@schottpackaging.co.uk

Location:

Schott Packaging Ltd, Unit 29 Lingfield Point, McMullen Road
Darlington
DL1 1RW

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Schott Packaging 5 star review on 16th September 2021

James Gilbertson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First class service. The customer clearly matters to this company which is so rare these days. A problem was rectified immediately with no quibbling. Would recommend without hesitation”

Helpful Report

(Schott Packaging) -

Hi Peter, thank you for your custom and for taking the time to write us such a great review. We hope the goods received are being put to good use and look forward to working with you again in the future. - Schott Packaging

“They were ok for the first few orders but then I waited 2 weeks for one single order that came in 3 separate deliveries before the 4th part(!) went missing. The couriers emailed me for 3 consecutive days with a delivery time and I waited in for all 3 of them like a fool. Useless. I used to use 'K' packaging in Rochdale - a way better quality product and no BS. Just wish they delivered to Cheshire.”

Helpful Report

(Schott Packaging) -

Hi there, Thank you for taking the time to leave feedback. We’re sorry for the frustration caused by the delivery issues on this order. Once the problem was brought to our attention, we worked to resolve it as quickly as possible. The delays and split deliveries were caused by the courier, and there was also an address issue on the order which contributed to the disruption. We understand how frustrating repeated delivery notifications can be, and we appreciate your patience while this was investigated and resolved. Your comments have been noted and we’ll continue working with our carriers to minimise issues like this going forward. - Schott Packaging

“exactly as described. Excellent Service.”

Helpful Report

Hi Lynwen, thank you for your custom and for taking the time to write us such a great review. We are pleased to hear that you are happy with the products and services received. We appreciate your custom and hope to work with you again in the future. - Schott Packaging

“Perfect item, perfect service in the way of very quick delivery and very well received item.”

Helpful Report

Hi Martin, thank you for your custom and for taking the time to write us such a fantastic review. We hope the goods received are being put to good use and look forward to working with you again in the future. Kind Regards - Schott Packaging

“Easy ordering process and items were delivered within a few days.”

Helpful Report

(Schott Packaging) -

Hi there, thank you for your great review, we hope the goods received are being put to good use and look forward to working with you again in the future. - Schott Packaging

“Just what I needed with a quick delivery,”

Helpful Report

(Schott Packaging) -

Hi there, thank you for taking the time to write us such a great review. We are pleased to hear that you are happy with the products and services received. We appreciate your custom and hope to work with you again in the future. - Schott Packaging

“Very good stang plastic”

Helpful Report

(Schott Packaging) -

Hi Ann, thank you for your fantastic review, we are pleased to hear that you are happy with the products received. We hope the goods received are being put to good use and look forward to working with you again in the future. Kind Regards - Schott Packaging

“Good products, prompt delivery, well packed. The courier dumped it on the doorstep and ran away, but that's not the manufacturer's fault”

Helpful Report

(Schott Packaging) -

Hi Francois, thank you for your fantastic review, we are pleased to hear that you are happy with the products received. We are very sorry to hear that you were not entirely satisfied with the delivery experience on this occasion. This is not the service which we expect from our couriers, and we can only apologise on behalf for any inconvenience which may have been caused as a result. We hope the goods received are being put to good use and look forward to working with you again in the future. Kind Regards - Schott Packaging

“Ordered some glass jars to store ingredients in. Received very well packaged and in a timely manner. Thank you.”

Helpful Report

Hi Rosie, thank you for your custom and for taking the time to write us such a great review. We hope the goods received are being put to good use and look forward to working with you again in the future. - Schott Packaging

“Ok fast service”

Helpful Report

(Schott Packaging) -

Hi Arthur, thank you for your fantastic review, we are pleased to hear that you are happy with the services received. We hope the goods received are being put to good use and look forward to working with you again in the future. - Schott Packaging

“bubble wrap was top quality and was defenatly 100m on the roll. cant fault that side of it. what was a big failure was DPD. they left the package outside the block of flats communial front door, rather than my flat front door. only by luck was i able to retrive the package before it was stolen!!. this is the second time its happened so i wont be ordering from this company again which is a shame, due to delivery and NOT Schott Packaging.”

Helpful Report

(Schott Packaging) -

Hello Ian, Thank you for your feedback. We're very sorry to hear that your delivery experience didn’t meet expectations. We completely understand how frustrating this must have been and have raised the matter directly with our third-party courier to help prevent this from happening again. We’re pleased that a member of our team has since been in touch to apologise and offer a gesture of goodwill. We truly value your business and hope to have the opportunity to serve you again in the future to earn your five-star experience. - Schott Packaging

“Quality bubble wrap, friendly and timely service. Will be a returning customer, many thanks!”

Helpful Report

Hi William, thank you for your custom and for taking the time to write us such a great review. We hope the goods received are being put to good use and look forward to working with you again in the future. - Schott Packaging

“I will still shop with Schott Packaging but my bubblewrap this time the 750mm by 100m had some wear to the holes where the bubbles were missing. A bit holes in it.”

Helpful Report

Hi Julia, we are very sorry to hear that you were not entirely satisfied with your order on this occasion, we always aspire to offer high-quality products, so are saddened to hear that this item did not meet the high standard we expect. A member of our team has been in touch separately to resolve the issue for you. Kind Regards - Schott Packaging

“The boxes were great, they looked new and didn’t have any signs of wear. I recommend buying them 100%”

Helpful Report

(Schott Packaging) -

Hi there, thank you for your custom and for taking the time to write us such a great review. We hope the goods received are being put to good use and look forward to working with you again in the future. - Schott Packaging

“Extremely fast turnaround, very well packaged and contents in great condition, would gladly recommend Schott Packagang over other well known suppliers in the UK”

Helpful Report

Hi Lee, thank you for your custom and for taking the time to write us such a great review. We hope the goods received are being put to good use and look forward to working with you again in the future. - Schott Packaging

“I started using Schott packaging after watching married2reselling onYouTube who were measuring rolls of bubble wrap which were well short of what they were meant to be. I noticed my rolls of bubble wrap were definitely not the size I ordered. When I bought from schott I could absolutely see the difference I was getting what I’d paid for, they were double the size I’d been getting from other suppliers. I only buy from here now. Excellent service & fast delivery. Well done for looking after your customers”

Helpful Report

Hi Linda, thank you for your fantastic review, we are pleased to hear that you are happy with the products and services received. We appreciate your custom and hope to work with you again in the future. - Schott Packaging

“Good price but tubes turned up a bit battered and some of the ends looked like they had been cut a bit ragged.”

Helpful Report

Hello there, Thank you for your review. We’re glad to hear you were happy with the price, but we’re sorry to learn the tubes arrived this way. We always aim to ensure products reach our customers in perfect condition, so we appreciate you bringing this to our attention. Please know that we always welcome our customers to get in touch should there be any issues. We hope you have a lovely week and would love the opportunity to build upon your star rating in future. - Schott Packaging

“Had a quality problem with the rolls of bubble wrap and got sent out two new rolls so problem sorted out instantly”

Helpful Report

Hi Steven, We are very sorry to hear that you were not entirely satisfied with your order on this occasion, we always aspire to offer high-quality products, so are saddened to hear that this item did not meet the high standard we expect. I’m pleased to hear the we've resolved your issue. We appreciate your custom and hope to work with you again in the future. - Schott Packaging

“Delivered promptly and well packed.”

Helpful Report

Hi Stephen, thank you for your great review, we are pleased to hear that you are happy with the products and services received. We appreciate your custom and hope to work with you again in the future. - Schott Packaging

“Don't normally write reviews but made my first purchase from Schott packaging after a recommendation about there bubble wrap I ordered 7 rolls and all came boxed and as described very happy with my purchase”

Helpful Report

(Schott Packaging) -

Hi Graham, thank you for your wonderful review! We're thrilled to hear that you're happy with the bubble wrap and that it arrived just as you expected. Your satisfaction means a lot to us, and we appreciate your recommendation. We look forward to serving you again in the future. Best wishes, - Schott Packaging

Schott Packaging is rated 4.7 based on 1,894 reviews