Scentsational Reviews

Name: Scentsational
Rating: 4.71

4.7 Rating 4,552 Reviews

93 %

of reviewers recommend Scentsational

4.7

Based on 4,552 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Scentsational 1 star review on 7th March 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I really like the shampoo and the mask and just thinking that all the products from the brand will be good for my hair, instead my ends looks worse and the hair is oily. Waste of money to be honest”

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Posted 7 months ago

“I ordered a decleor cream, and was sent heated curlers. Still waiting for the correct item to arrive. Not great.”

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Posted 8 months ago

“Ordered some items that didn’t arrive so another order was sent out , that didn’t arrive either”

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Posted 9 months ago

“never receive”

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Posted 9 months ago

“Oversold the product I bought”

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Posted 9 months ago

“Slowest delivery, really disappointed”

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Posted 10 months ago

“I ordered two bottle of perfumes but recived only one😑🙁I AM not happy with delivery time 1.5 week.Never order again”

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Posted 10 months ago

“Still waiting to receive my order!!!! It is now several weeks since placing this order Now the end of June order still not received despite contacting you about this Still not received 4th July”

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Posted 11 months ago

“They promise 48 hour Priority International delivery Worldwide. That is a joke. Placed my order on May 8th 2023 and as of today the 18th of May, my package has not even been sent yet. I received confirmation saying it had been dispatched on the 9th of May but the tracking clearly says only a label has been created and it is waiting for Fedex to pick up. Too bad that it was for a gift for last week!! Not reliable. I am left wondering if they are a legit business or a scam. To be safe, I recommend following up with them the day after your product is expected or steer clear completely. I sent an email asking for clarification. Then I received an email back from them advising that apparently the courier has lost the item, “in their network”, they cannot find it and can’t replace it either with another one because now they are out of stock. Makes me wonder if it was ever really in stock? The only good thing they have done is offer me my AU 120.85 back. Refund was processed almost immediately so they earned the 1 star.”

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Posted 11 months ago

“I am very disappointed and I regret purchasing an item from you. Firstly, my items was never delivered to me, when I complained about it, I was informed that it was drop at my door some days prior to the date I was informed it will be delivered. I think this is a scam as I never received any email advising that the item would be delivered. Please I want my money back, I am no longer interested in your products. I worked hard for my money Please.”

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Posted 11 months ago

“I never received my purchase, so I'm rating this poorly. I've written the company a few times. I've even tried calling, but never had any luck there.”

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Posted 1 year ago

HI Yvonne We have replied to your email see details below From: Y Olive Sent: 20 April 2023 15:13 To: Help - Scentsational Awaiting a response? Regards

Posted 11 months ago

“ordered a Lancôme skin care gift box for my wife, which didn’t arrive properly sealed (as it normally would when ordering directly from Lancôme) so can’t even be sure if actually new…really not impressed.”

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Posted 1 year ago

“Would give no stars if allowed. Failed to send the item TWICE, and eventually got a refund. Complete waste of time and effort. Do not use this website.”

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Posted 1 year ago

“Sent me way less product than I ordered.”

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Posted 1 year ago

“My order didn’t arrive and when I chased it up I was told it got lost in the mail and you don’t have any more stock of the colour I ordered and to please choose another colour and they would expedite postage. I don’t want another colour so I requested a full refund including postage and have had no response :(”

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Posted 1 year ago

“I ordered a litre of Phillips kinlgsley flakey itchy scalp shampoo. I did not receive shampoo instead I received a bottle of the Phillips Kingsley flakey itchy scalp conditioner. I am very disappointed as it’s for my husband and he does not use conditioner. A complete waste of money. I will not be buying from your online store again. The lid was not screwed onto the bottle”

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Posted 1 year ago

“I find this company try to sell but they don't care about you have received your order or not , my experience find them they are not loyal with customers because with my order which was about 4items but I received only 2items , I already paid full amount and can't get help even with PayPal team they asked me to get help from lawyer but the cost of lawyer and processing would be 5time more than what I paid for my order ... Anyway I write this review and try avoid people of working with them , No recommend at all”

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Posted 1 year ago

“I didn't receive my order”

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Posted 1 year ago

“Placed an order, 2 weeks later it has not arrived. Contacted them 3 or 4 times and still have not got an answer.”

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Posted 1 year ago

“Was very disappointed to receive a product that I could not use! Will never buy on line again, a complete and utter waste of my money!!”

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Posted 1 year ago

Scentsational is rated 4.7 based on 4,552 reviews