Name: Delta Services
Address: 7 Caldbeck Road, Wirral, Brombourough
Rating: 4.79

“To be honest fairly poor service, I ordered on line , you get no acknowledgment of the order, had to call and check it had actually been processed, then a call again to check on delivery, yet another call to get a tracking number, another 3 calls to DX your delivery service who suck really bad, absolutely no care in packaging the order, would not recommend.”

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Posted 2 weeks ago

Hi Iain, Thank you for your feedback. We’re sorry to hear about your experience. Just to clarify, we always send out both order and dispatch confirmation emails — it’s possible these may have gone into your junk/spam folder. We’ll review the packaging issue you’ve mentioned, as that’s certainly not the standard we aim to deliver. We’ll also raise your concerns with DX, as reliable delivery is important to us and our customers. Thank you again for bringing this to our attention. Best regards, Delta Services

Posted 2 weeks ago

“just what I ordered”

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Posted 2 months ago

“It's just down to speed of service, 5-7 days until despatch is just too long when competitors manage a next day delivery.”

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Posted 2 months ago

Hello Dawn. We have been advertising a temporary 5-7 lead time due to a high influx of orders. This is marked clearly on our website and your order confirmation. We invite all customers to contact us at the point of order if an order needs to be delivered quicker than the specified timeframe. Our lead time has now reduced to delivery within a couple of working days. Thanks Delta

Posted 2 months ago

“Overall, price and service was good. One scaffold board was damaged on the end which was disappointing but I’ve rectified it. Delivery cost of £50 was steep given it was sent on TNT.”

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Posted 3 months ago

Hi Richard In case of damage, we will always replace items when our customers notify us. Due to the nature of our freight, we can only use a small selection of couriers. The shipping cost will vary depending on the size of your order. All charges will be clearly displayed at checkout before processing the payment. Thank you Delta

Posted 2 months ago

“Great range of products, good prices and good customer service. Let down by their delivery partner DX on this occassion. I hope they hold DX to account.”

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Posted 4 months ago

Hello Steve, Thank you for your review. We have raised the issue with your delivery with our delivery company DX Freight. We are extremely disappointed by their service on this occasion. Due to the nature of our freight and the number of consignments they deliver, sometimes we do see unforeseen delays or mix-ups with couriers, and we are truly sorry that this has happened on this occasion. Delta Services

Posted 3 months ago

“Bought a scaffold tool belt and unfortunately tape broke on first use :(”

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Posted 4 months ago

“sockets are to short”

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Posted 9 months ago

Good morning Josh, I have looked into your order and can see you ordered the Short Impact Driver Sockets, the product description states they are 52mm in length and the socket size is 21mm. If there is a fault with the items, I ask that you contact our office directly on 0151 678 7997 or sales@deltagb.com to discuss this further. Kinds regards Sean Delta Service (GB) Ltd

Posted 9 months ago

“I was disappointed that it took a week to send 2 rolls of debris fence which put back a job Maybe you should inform customers how long deliveries will take.”

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Posted 11 months ago

Good afternoon Steve, I am sorry to see you are disappointed in the service you have received. We inform our customers of the lead time on the home page of our website and in the email order confirmation. A confirmation was sent via email at 19:29 following your order which was placed at 19:28 on the 10/09/24. In the email, we specifically advised “We are dispatching most orders within 5-7 working days. If you require your items urgently/for a specific day, please call 0151 678 7997 after your order is placed so that we can do our best to accommodate you”. The same is on the home page of our website. I have checked the tracking of the order and can see it was delivered on the 6th working day. If you would like to discuss this further, please call me on 0151 678 7997. Kind regards, Sean, Delta Services (GB) Ltd

Posted 11 months ago

“Excellent product, very poor delivery The bags are excellent for garden waste, including plants with thorns or spikes. Having handles makes them easy to move around, even when full. I would recommend them, especially for dealing with hedge cutting which can create more waste than the council bin can hold. Delivery was appalling. Inaccurate communication by the courier. Delivered to the wrong address. The courier company did not reply to my enquiry. Fortunately someone who lives in the same road, but not nearby, had the parcel left on their drive and they took the trouble to bring it to me.”

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Posted 1 year ago

Hello Angie, Thank you for taking the time to post a review. It is great to hear you are happy with the quality of the bags we have supplied, we always aim to provide the best quality items. I am sorry to hear of the issues with the courier company, DHL. Usually, they are very good, we receive a service level of at least 95% of every consignment delivered correctly in the first instance. I have forwarded you feedback to the courier in the hope they can improve their service and communication, and to avoid this happening again in the future. If you have any issues with the delivery of our products again in the future, please contact us directly and we will deal with it on your behalf. If you would like to discuss this further, please call me on 0151 678 7997. Kind regards Sean Delta Services (GB) Ltd

Posted 11 months ago

“Always been really happy with the products and the warehouse staff are always very helpful. Where I feel the service lacks is the ordering and the click and collect. Its all far too slow and hasn't returned to a smooth service since Covid. Having used the service for many years it feels like the staff on the phones (sales) don't want to sell everything it a big inconvenience. Its a shame as the products are great warehouse staff really helpful.”

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Posted 1 year ago

Good morning Jason, Thank you for taking the time to leave a review. I am shocked and disappointed to hear you are unhappy with the service provided by our customer service team when discussing your collection orders. Although we are as busy as ever, we try our best to get you booked in to collect on your preferred day at a time that suits you best. As we book collections in specific timeslots to mitigate waiting times and crossover with HGV’s coming in and out of the yard, we may not always have the preferred timeslot available, however, we do aim to come as close to it as we can. I value your feedback and would like to hear more from you about the service you have received over the phone regarding product sales. Our customers are the most important part of our business, and you should never feel we are being inconvenienced when trying to place orders. Can I ask you to email me directly at s.lyddon@deltagb.com or call 0151 678 7997 to discuss this matter further? Kind regards, Sean Customer Service Manager.

Posted 1 year ago

“The raised beds look substantial and good quality. Delta made arrangements for delivery but the company were hopeless. I had 4 missed slots. They did deliver in the end but considering I paid £175 for delivery I am not impressed. This reflects on Delta. I have not been offered a full or part refund of delivery so far. I am waiting to be informed. However if Delta use this company again it will deter me from a repeat order. The delivery company were not sympathetic and said logistics is a complicated business so I don’t think they will refund any delivery charge”

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Posted 1 year ago

Hello Helen, Thank you for taking the time to post a review. I am sorry about the issues you encountered with delivery, it is far from our expected level of service and I completely understand your frustration. I am glad the delivery was well received on the second day and it was pleasing to hear the driver helped you offload the vehicle. As discussed on the phone we were able to provide you with a partial refund of the delivery charge as a gesture of goodwill. Please give me a call for any future orders as I can ensure we use an alternative carrier for the goods if necessary. Kind regards, Sean Delta Services (GB) Ltd

Posted 1 year ago

“Was a bit disappointed as a galvanised tube came with rust on it , Didn't have time to change it needed to get a job completed, only saving grace was I needed to paint it so it was protected from further rust”

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Posted 2 years ago

Hello Edward, Thank you for taking the time to review our products. I’m sorry the tube received wasn’t in the best condition, we don’t expect our customers to receive goods in poor condition and will always aim to rectify any issue that arises. Had we been contacted and the problem highlighted, we would have replaced the tube immediately to ensure it was rust-free but unfortunately we were not given this opportunity. If you have any problems with our items in the future please do not hesitate to contact our Customer Service Team straight away. Kind regards Sean

Posted 2 years ago

“quality is fine”

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Posted 2 years ago

Hi Lalit, Thank you for taking the time to leave a review. You have left us a negative review although it seems you are happy with your order. Is it possible to ask you to reconsider your star rating? If not, I would be grateful if you could provide some feedback as to why you have elected to give three out of five stars. I look forward to your response. Many thanks, Sean Scaffolding Direct

Posted 2 years ago

“Slow delivery, poor communication.”

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Posted 2 years ago

Hi Oliver, Thanks for getting in touch. The lead time specified at the point of purchase was “Most orders are being dispatched within 7-10 business days” and unfortunately we were two days longer than that. We specify “Most orders” as sometimes there are further delays with deliveries at peak times, such as springtime with timber orders like yours. We also advise in our order confirmations “If you require your items urgently/for a specific day, please call 0151 678 7997 after your order is placed so that we can do our best to accommodate you.” Should you look to place another order with us in the future, please let us know when it is required, and we will always do our best to meet your deadline. Kind regards, Sean

Posted 2 years ago

“Delivery time was longer than expected but happy with the items!”

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Posted 2 years ago

Hi Lizzie, Thank you for getting in touch. I’m glad your items were received and you are happy with them. The lead time specified at the point of purchase was “Most orders are being dispatched within 7-10 business days” and unfortunately we were four days longer than that. We specify “Most orders” as sometimes there are further delays with deliveries at peak times, such as springtime with timber orders like yours. We do also advise in our order confirmations “If you require your items urgently/for a specific day, please call 0151 678 7997 after your order is placed so that we can do our best to accommodate you.” Should you place another order with us in the future, please let me know what date the goods are needed by. Kind regards Sean

Posted 2 years ago

“Delivery date not met”

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Posted 2 years ago

Hi Ray, Thank you for your review. I have looked into your order and can see that it was placed on 04/01/23, and we shipped it within 2 working days on 06/01/23. This was then delivered the following working day on 09/01/23. Our website states that all orders are being despatched in 3-5 working days, so we actually shipped this order quicker than advised. If you would like to discuss this further, please don’t hesitate to contact me on 01516787997 or sales@deltagb.com. Many Thanks, Ben

Posted 2 years ago

“The boards themselves were a little shorter than advertised. And the 4 foot one split badly Delivery was on time”

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Posted 3 years ago

Hi Ron, Thank you for your review. I apologise you were not happy with the goods you received. Can you please contact us on 01516787997, or email us at sales@deltagb.com, with the exact measurement of the boards you received? The boards should have been exactly 1200mm and 1800mm, as shown on our website, and we have no other sizes that are close to that available. With regards to the split board, I can see no correspondence from you on our system to advise of this. If you had contacted us with a photo of the split board, we would have been more than happy to issue you a refund or a replacement etc. Many thanks, Delta

Posted 3 years ago

“Good netting but a bit pricey compared to other retailers”

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Posted 3 years ago

Hi Paul Thank you for your recent purchase! We're pleased that you're happy with the quality of our netting. We price check our products against hundreds of competitor products and we always endeavour to match prices wherever possible. Although you may find netting slightly cheaper elsewhere, you'll find that our competitors struggle to match the quality of our netting. We hope to see you again soon! Thanks Delta

Posted 3 years ago

“The end product was absolutely excellent but wasn't informed my order was on its way, only half was delivered and then when the remainder arrived again wasn't informed it was coming despite chasing for a while. The delivery driver just left it all on the driveway only by chance noticed it was there and didn't even ring the doorbell!!!”

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Posted 3 years ago

Hi Paul, Thank you for your review and for the kind words you say about our products. Your order left our warehouse on the 2nd of May 2022. This was sent to you on an overnight delivery and according to the couriers tracking system, was delivered to you the next day. Whilst we do everything in our power to ensure that all consignments are delivered as a whole, this sometimes is not the case and consignments can, at times be split by the courier; this is rare and the courier does not inform us if the order is split. All of our customers receive an email from us advising that the goods have left our warehouse. This would have been sent to the email you gave to us; sometimes this can slip into spam. When we engage with the courier, we ask them to call, text and or email customers to let them know when the goods are being delivered and this should have happened. We are very happy that you find our products of high quality. If we can help you in any way, do not hesitate to contact us via telephone or email. Regards. Delta

Posted 3 years ago

“There good but the timber i got had a few knots with chunks missing a one bored with a massive chunk missing out the middle”

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Posted 3 years ago

Hi Jordan, Our boards are of the highest quality and knots are an aspect of rough-cut wood. However, the damaged boards are unacceptable and this will be down to the couriers; all boards are quality assured when they arrive at our warehouse from the mill. Our customer services are very proactive. We pride ourselves on helping customers with issues. A phone call to us would have resulted in replacement boards being sent out immediately. If we can help in any way, please give us a call. Delta

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Delta Services Reviews