Delta Services Reviews

Name: Delta Services
Address: 7 Caldbeck Road, Wirral, Brombourough
Rating: 4.79

4.8 Rating 3,351 Reviews

95 %

of reviewers recommend Delta Services

Company Reviews

Metrics

4.8

Based on 3,351 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Email:

sales@deltagb.com

Location:

7 Caldbeck Road, Wirral
Brombourough
CH62 3PL

Delta Services 5 star review on 10th April 2024

150

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I think they’ve attempted delivery but no card was left and there are no links to rearrange delivery. Just hoping it turns up now.”

Helpful Report

Posted 2 weeks ago

Good afternoon Charlotte, Thank you for taking the time to post a review. I’m sorry for the delay with your order. May I ask you to contact us by telephone on 0151 678 7997 or by email at sales@deltagb.com? We will investigate this with the courier in the meantime whilst we wait for you to contact us directly to discuss this further. Kind regards, Sean Delta Services (GB) Ltd

Posted 2 weeks ago

“hi, the equipment I purchased broke already, through standard use. So I would like a refund.”

Helpful Report

Posted 1 month ago

Hi George, Thank you for taking the time to post a review. I am sorry to hear an item you purchased from us has broken. May I ask you to contact us by telephone (0151 678 7997) or by email (sales@deltagb.com) and we will happily look into this for you. Kind regards Sean

Posted 4 weeks ago

“Awful customer care when I called and then awful delivery service… well done 😂😔”

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Posted 1 month ago

Good afternoon Claire, Thank you for taking the time to post a review. I am sorry to hear you are unhappy with our service. I have looked into your order, as the review stated we have provided an awful delivery service, and I can see we delivered the order within two working days which is within our advertised lead time of five working days. As this would not be deemed bad service, may I ask if you had a negative experience with the third-party parcel courier? I am unable to see a log of your phone call therefore I am unable to comment on the level of customer care, however, if you wish to discuss these issues further please call me any time between 08:00 – 16:30 on 0151 678 7997. Kind regards Sean Customer Service Manager. Delta Services (GB) Ltd

Posted 1 month ago

“I would definitely NOT reccomend this product; its supposed to be water proof but leaks and drips when up outdoors. A very disappointing product. I really wish i could get my money back on this as i dont have cash to waste.”

Helpful Report

Posted 1 year ago

Hi Allessia, Thank you for your review. I apologise that you are disappointed with this product. You are quite right, it certainly should not be leaking at all. I have searched throughout system, however I can see no communication from yourself to advise of this issue prior to your review. Of course, if an item has been delivered faulty/damaged we will do everything within our power to rectify the issue, we just need to be made aware of the issue first. Please do contact us on 01516787997 or sales@deltagb.com, and we can try to sort this out for you. Many Thanks, Ben

Posted 1 year ago

“The goods I ordered have still not arrived so don't use scaffolding direct as all they do is take your money and then don't answer any of your emails just send you this review email twice.”

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Posted 1 year ago

“The acro props are good but I have a very negative comment on the delivery driver. They stacked them on the plastic recycling bins and burst them. Doesn’t make any sense given the weight of the props! Very poor!”

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Posted 1 year ago

“poor quality materials (rusty) hard luck response from customer service Have bought from them before with no issue but will shop elsewhere when i need more tube.”

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Posted 1 year ago

Hi Wayne, Thank you for your review. I apologise that the goods were not to your satisfaction. As we have advised, these products are for building/construction use, not for aesthetic use. Therefore they are usually stored outside with suppliers and steel mills etc. As a result some surface rust can occur before it even reaches us. This is generally considered harmless as it does not affect the integrity of the steel. As the steel is galvanised, it will take upwards of 50 years to actually corrode through. If you would like to discuss this further, please don’t hesitate to contact me on 01516787997 or sales@deltagb.com. Many Thanks, Ben

Posted 1 year ago

“Delivery dates not met. Took over 2 weeks to deliver”

Helpful Report

Posted 1 year ago

Hi Phillip, We are sorry that you waited 14 days for your order. However, we would like to point out that this was clearly stated on the front page of our website. We normally get orders out within 2 days, but alas we have experienced a wave of sickness throughout the company so this has impacted us somewhat. We are catching up so please give us a call if we can help in any way. Delta

Posted 1 year ago

“I have NOT RECEIVED MY GOODS YET”

Helpful Report

Posted 2 years ago

Hi Mrs Mason, As you are aware, the courier delivered your order to the wrong address. We did have photographic evidence of the delivery, but after investigation with help from yourself, we were able to see that the courier had delivered to the wrong address. As soon as we realised this has happened, we resent your order that very day and had a telephone call from yourself to say they had been delivered to the correct address. We are sorry that the couriers made this mistake. However, we always do all we can to rectify any errors made by couriers. Customer service is of great importance to us. Thank you for your cooperation in rectifying this error. Delta

Posted 2 years ago

“You haven’t delivered yet”

Helpful Report

Posted 2 years ago

Hi Michael Although we have now spoken and resolved the issue, we apologise once again that the courier failed to deliver your item. This is an extremely rare occurrence. If there is anything else we can help you with please do not hesitate to contact us. Many thanks Delta

Posted 2 years ago

“When the order was finally delivered it was one roll of sheeting short which did turn up the next day but when we came to use the product we thought it was a very poor substitute for sheeting very thin wouldn’t take much for it to ripped off the scaffold definitely would not use it again”

Helpful Report

Posted 2 years ago

Hi Julia, Thank you for your comments. We appreciate all feedback; please allow us to respond. Your order left our warehouse in good time. Unfortunately all couriers, freight and hauliers are struggling at this time, and so orders can be split into 2 deliveries rather than the desired 1 consignment delivery. This, sadly is out of our control. As regards the product. We are sorry to hear that you were dissatisfied with the sheeting. We sell thousands of scaffolding sheeting every week as a product that is fit for purpose. We have received no complaints regarding this product, but will of course have our quality team check the items. As a scaffolding supplier to major construction companies we pride ourselves on our quality products and have many very satisfied customers. Should you have contacted our customer services team, we would have found a solution for you straight away to ensure you had a positive experience. Please feel free to call any member of our team for help and advice; we are always here to help, when help is needed. Regards, Sam

Posted 2 years ago

“Delivery firm rang on the day to say they couldn’t deliver. Scaffolding direct said it’s not their problem despite ordering over a month ago. They will process a refund though. Not helpful when i needed the boards!!”

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Posted 2 years ago

“Strongboys purchased new came bent and cleatly visable. Not the best”

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Posted 2 years ago

Hi Paul, We are very sorry to hear that the items were bent upon arrival. All of our products are of the highest quality when they leave our warehouse. We can only assume that this happened in transit of which we have no control, unfortunately. This is just as disappointing for us as for you Paul. We supply our products across the globe and pride ourselves with the quality of goods we sell. Please call us if you would like to discuss. Many thanks Delta

Posted 2 years ago

“Very simple order was very late. Poor communication and it left me completely stranded with my client.”

Helpful Report

Posted 2 years ago

Hi Mark, We are sorry to hear that you experienced poor communication. Upon checking, we can see that a colleague sent you an email explaining that we did not have the particular tarpaulin you requested and asked you to call to discuss. Alas, we like most companies are experiencing delays to the shipping situation globally. Within that email, we can see that you were offered alternatives. Your order was placed on 19th July and the email offering the alternatives was sent on 20th July. The order was shipped out by 22nd July with DHL, and we can see that DHL did not deliver until 26th July; sadly we are unable to speed the couriers delivery times at present, despite the fact that we pay for next day delivery. We, as most companies, are working in very trying times. We are so very sorry that you feel that our communications were not to your standard, and we will of course look into this. Thanks Delta

Posted 2 years ago

“Ordered 2m wide roll and was sent a 1m wide one”

Helpful Report

Posted 2 years ago

Hi Ian, The roll ordered is 2 meters wide. These are folded for delivery purposes. If you would care to open the package you will be pleased to see that the roll has a 2 meter width as in accordance with the descriptions on our websites. We do not, nor ever have stocked rolls of 1 meter width. If we can help in any other way please do not hesitate to contact us; we are here to help. Many thanks

Posted 2 years ago

“I placed my order on 22 February 2021, and was given an estimated delivery time of 7-10 days. It is now 15 March 2021 (21 days since ordering) and I have yet to receive my order. The representative on the phone was unhelpful and unable to provide any update as to when my order might be received. I am very dissatisfied with the service on this occasion.”

Helpful Report

Posted 3 years ago

Hi Alison, Thank you for your review. Apologies for the late response. You had placed an order for tanalised timber, for which at the point of order, there was a nationwide shortage. We had unfortunately been suffering delays from the timber mill, therefore we did not want to give you a guaranteed date when you had called. However this has largely been rectified now, and we are holding plenty of stock. I can see that we shipped your order on 15/03/21, and this was delivered on 16/03/21. If you would like to discuss this further, please don’t hesitate to contact me on 01516787997 or email me at sales@deltagb.com. Thanks, Ben

Posted 2 years ago

“Waited for over 3 weeks for the equipment, still not recieved any certification for the items, having called and requested after none were supplied on delivery. Still waiting for 1 item and 2 that I can not use so had to hire in for a job.”

Helpful Report

Posted 3 years ago

Hi Mark, Thank you for your review. I can see that we shipped your order on the following working day after your order was placed, and the entire order was delivered the day after that. At the time of your order, this product (trench struts) did not have a certificate as one is not required for its use. We have since acquired stock that has now been tested. If you would like to discuss this further, please don’t hesitate to contact me on 01516787997 or email me at sales@deltagb.com. Thanks, Ben

Posted 2 years ago

“The product hasnt turned up and it has been ages since I placed the order and you took all my money”

Helpful Report

Posted 3 years ago

“Very poor quality. Stated I had to pay delivery again to return. Not satisfied the netting I bought would be officially passed as debris netting. Had to sell on Facebook to get some money back. A scaffolder also was disgusted at what was being sold as scaffold netting. Was not fit for purpose. Luckily my friend gave me some from an ex job.”

Helpful Report

Posted 3 years ago

Hi Cheryl Thank you for your feedback. We do sell other gsm netting i.e. 60gsm. Our netting is one of our top selling products, and we have always had excellent feedback both from gardening customers and scaffold/construction customers. Unfortunately we were unaware of the purpose of the netting order. If you would have called our customer services before ordering, they would have been happy to advise you on the gsm depending on use. If you need anything further please contact our customer service team on 0151 678 7997. Many thanks Sam

Posted 3 years ago

“When my order was delivered they left it outside my house without bothering to ring my doorbell. I didn’t discover my order till the next day. The actual delivery was missing items. I emailed them to kept them know about my missing items and nobody replied. AVOID.”

Helpful Report

Posted 3 years ago

Hi Andrew, Thank you for your review. Apologies for the delivery issues, we use third party couriers, so would be unsure whether the driver knocked, or if there was no one available at the time of the delivery, etc. With regards to the missing corner bracket kits, these would usually be underneath the tape on the ends of the boards. They are packed this way to protect them during transit. I have emailed you directly with further information regarding this. I apologise that you have not had a response to your email. Due to the Covid situation we have been short staffed, whilst having much larger order volumes. Therefore we have been a bit delayed in responding to incoming enquiries. If you would like to discuss this any further, please don’t hesitate to contact me on 01516787997, or sales@deltagb.com. Thanks, Ben

Posted 3 years ago

Delta Services is rated 4.8 based on 3,351 reviews