Name: Delta Services
Address: 7 Caldbeck Road, Wirral, Brombourough
Rating: 4.79

“Good netting but a bit pricey compared to other retailers”

Posted 3 years ago

Hi Paul Thank you for your recent purchase! We're pleased that you're happy with the quality of our netting. We price check our products against hundreds of competitor products and we always endeavour to match prices wherever possible. Although you may find netting slightly cheaper elsewhere, you'll find that our competitors struggle to match the quality of our netting. We hope to see you again soon! Thanks Delta

Posted 3 years ago

“The end product was absolutely excellent but wasn't informed my order was on its way, only half was delivered and then when the remainder arrived again wasn't informed it was coming despite chasing for a while. The delivery driver just left it all on the driveway only by chance noticed it was there and didn't even ring the doorbell!!!”

Helpful Report

Posted 3 years ago

Hi Paul, Thank you for your review and for the kind words you say about our products. Your order left our warehouse on the 2nd of May 2022. This was sent to you on an overnight delivery and according to the couriers tracking system, was delivered to you the next day. Whilst we do everything in our power to ensure that all consignments are delivered as a whole, this sometimes is not the case and consignments can, at times be split by the courier; this is rare and the courier does not inform us if the order is split. All of our customers receive an email from us advising that the goods have left our warehouse. This would have been sent to the email you gave to us; sometimes this can slip into spam. When we engage with the courier, we ask them to call, text and or email customers to let them know when the goods are being delivered and this should have happened. We are very happy that you find our products of high quality. If we can help you in any way, do not hesitate to contact us via telephone or email. Regards. Delta

Posted 3 years ago

“There good but the timber i got had a few knots with chunks missing a one bored with a massive chunk missing out the middle”

Helpful Report

Posted 3 years ago

Hi Jordan, Our boards are of the highest quality and knots are an aspect of rough-cut wood. However, the damaged boards are unacceptable and this will be down to the couriers; all boards are quality assured when they arrive at our warehouse from the mill. Our customer services are very proactive. We pride ourselves on helping customers with issues. A phone call to us would have resulted in replacement boards being sent out immediately. If we can help in any way, please give us a call. Delta

Posted 3 years ago

“I ordered a 4x3 metre clear tarpaulin sheet from Scaffolding Direct. I checked the sheet upon receiving and wasn't impressed with quality. It doesn't look to be for heavy dutyI as it's supposed to be, and it's 40mm short in the length. I didn't measure the width but I'm sure that will also be short. Also the eyelets should be 1/2 metre spacing not 1metre! I have since found a much better product. I'm very disappointed overall with the quality of the material.”

Helpful Report

Posted 3 years ago

Hi Patrirck, We thank you for your feedback, and are sorry that the heavy duty tarpaulin was not to your expectations. We highlight as much about our products as possible via our website as per below: “Please note that measurements are of the cut of tarpaulin before they are hemmed and finished. This may result in slight variances in the final size of the tarpaulin.” Eyelets Every 1m and at the corners We like to consider ourselves a very responsive and transparent company to all of our clients. If you had contacted us regarding your tarpaulin we would have come to an agreeable solution. For example; the item you ordered is classed as heavy duty with a GSM of 170. We could have pointed out our Super Heavy tarpaulin with a GSM of 270 which may have suited your needs. Should you want to discuss this with one of our customer services team members, then please do not hesitate to contact us; we are here to help. Thanks Delta Services

Posted 3 years ago

“Prompt professional service”

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Posted 4 years ago

“Great products fully tantalized raised bed kits, not cheap but hopefully will last years. As an extra protection I'm spraying them with Tiger kit protection they are going to take some time to install, well into the Autumn. My only quibble is the eye wateringly expensive delivery cost hence three stars, they really need to use someone like pallet line far cheaper I have fire wood delivered in bulk the the company manages that free of charge.”

Helpful Report

Posted 4 years ago

Hi Richard, Thank you for your review. I am glad to hear that you are happy with the bed kits you have ordered. With regards to the delivery charge, we do not have our own vans and so use couriers to deliver our goods. When you are ordering nearly 500kg of timber at 8ft in length, this delivery cost can get a bit high. There is no such thing as a free delivery, any company that offers a “free” delivery has built the delivery cost into the cost of the goods. Unlike the majority of our competitors, we do not hide the delivery cost into the cost of the items. This helps us to be more transparent with our pricing, and to keep the price of our products low. The courier that we use, in fact, is actually on the lower end of cost compared to other pallet couriers. If you would like to discuss this further, please don’t hesitate to contact me on 01516787997 or sales@deltagb.com. Thanks, Ben

Posted 4 years ago

“After purchasing 2 plastic sheet cutters for approx £2 each and needing them urgently we decided to pay the £9 postage, expecting them to arrive by next day courier, but they were posted out by first class post in a normal envelope which certainly didn’t cost £9 for p&p, and arrived too late for when I needed them.. sadly, not great service and very over priced”

Helpful Report

Posted 4 years ago

Hi John, Thank you for your review. I am afraid that we do not offer a next day delivery as standard on our website. If you give us a call when the order is placed then we can usually expedite an order for you to ensure it meets any deadline you may have, but we would need to be made aware. As I am sure you are aware, there is a courier crisis nationwide due to a shortage of drivers, therefore it is nigh on impossible to guarantee any delivery slot at present. We can certainly refund your delivery charge due to the method that was used for delivery, I will pass this onto our accounts department to do today. Thanks, Ben

Posted 4 years ago

“I cancelled my order when I realised that the product I'd ordered was out of stock. Firm dealt with refund very promptly.”

Helpful Report

Posted 4 years ago

Hi Peter, Thank you for your review. We are very prompt at issuing refunds when required and are glad you appreciate our speed to help. We, like all companies are dealing with a very unusual supply chain at present. Whilst we have pre-empted our stocks against the global slowness of supply chains, we have held more success than most. We do have some items that are slower than others and this, we could not plan for so we do understand any frustrations felt. We would like to reassure you that we are working in partnership with all our suppliers, both nationally and internationally to ease this pressure and will continue to do so until supply chains can gain a sense of equilibrium. Kindest regards, Delta

Posted 4 years ago

“I understand there are stock delays with my order which I have not received yet some am unable to give a full review at this stage.”

Helpful Report

Posted 4 years ago

Hi Ian Apologies for the delay. I can see you now have your order, if there is anything else we can help you with please let us know. Delta

Posted 4 years ago

“I was very pleased with the price(s). I'd hoped delivery might be slightly faster, but my order arrived in the promised time-frame so I've no grounds for complaint. I ordered 6' scaffold boards but 8' ones were delivered. I emailed to query this but never received a response. In the end I think it worked out to my benefit, but I would rather have received a reply! My order arrived in two shipments, althought the paperwork didn't mention this. I therefore queried by email (the same one as above) after the first shipment arrived, but didn't get an answer to that. In hindsight I think it was the courier splitting the shipment up, not Scaffolding Direct, but either way there's definitely room for improvement on the communication front! These matters aside, the fundamental service was good and I am likely to use Scaffolding Direct again if I need more scaffolding products.”

Helpful Report

Posted 4 years ago

Hi Peter, Thank you for your comments, they are most welcome and we are very pleased that you are enjoying the quality of our products. We have experienced some impacts on the company during these unusual times; however your comments about the emails are taken on board. You are quite correct about the split delivery, this was down to the courier who can at times split consignments, which are rectified very quickly as a rule. Glad to hear that you will be using us again should the situation arise, and we will are moving to improve, so thankyou for your constructive feedback. Many thanks Sam

Posted 4 years ago

“Fast service but delivery company poor an just dumped on drive when asked to offload in my yard.”

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Posted 4 years ago

“Ordered and paid no correspondence to say they were going to be late with delivery. I emailed and was told they were waiting new stock. I then get an email from delivery company this morning to say the order was been delivered today. No prior notice. Luckily I was at home today. Lack of communication from day one”

Helpful Report

Posted 4 years ago

Hi Yvonne, Thank you for your review. At the time of you placing your order, both the item image and description on the website, stated that the timber was available only as a pre order for delivery in February. As soon as the timber was delivered to us we did then start processing the large backlog of pre bought timber orders, yours being one of the first. As soon as we booked this delivery in with our courier you should have received an automatic email from them advising a delivery date. If you would like to discuss this any further, please don’t hesitate to contact me on 01516787997 or sales@deltagb.com. Thanks, Ben

Posted 4 years ago

“Ok customer and ok delivery but amazing products - my only criticism hence 3* is that one board was split and damaged by the courier and when I complained 3 times NIL Response and as I am using these boards for out door furniture I wanted it prefect so I ended up gluing and clamping it !!!! so good products damaged by courier and no response from customer services despite 3 emails !!!!!!!!!!!!!!”

Helpful Report

Posted 4 years ago

Hi Stephen, Thank you for your review. I have had a look through our system and can see just one email from yourself regarding this. I apologise that you have not had a response to this email, we are still experiencing a huge influx of orders and enquiries with a limited number of staff, so it looks like this one slipped through the net on this occasion. If you had given us a call on 0151 678 7997, then this would not have been missed and we could have issued a replacement or refund. I will pass a note onto our accounts department to issue you a refund for the damaged board. If you would like to discuss this further, please don’t hesitate to contact me. Thanks, Ben

Posted 4 years ago

“Good service up to the delivery time. Got told between 9 and 12 and ended up getting a call at 7.15am saying they ll be here in 30 mins”

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Posted 5 years ago

“Disappointed the stand I bought had upright tube much narrower than scaffolding pole. Not really what I required.”

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Posted 5 years ago

Hi Geoff, Thank you for your review. The product that you have ordered (Spigot Base Plate), is designed to provide a flat surface for your scaffold tubes and to give an even distribution of weight when used as part of a scaffolding structure. The spigot is just meant to centre the scaffold tubes, therefore does not need a larger diameter than it already has. If you would like to discuss this further, please don’t hesitate to contact me on 01516787997, or sales@deltagb.com. Thanks, Ben

Posted 5 years ago

“not totally impressive, to be honest. I ordered swivel base jacks and spigot base plates. The base jacks that arrived were 'fixed' (ie non-swivel) and one of the the spigot base plates looked like someone had driven over it. I will say, though, that the problem with the base jacks was dealt with swiftly (by Kamal). I never bothered to mention the crushed spigot base plate - it wasn't worth it for the sake of 50p.”

Helpful Report

Posted 5 years ago

Hi Warren, Thank you for your review. Unfortunately there was a mis-pick on your order. Whilst rare, mistakes can happen in our warehouse due to human error. As you have already advised, this was remedied as soon as we were made aware of the issue. With regards to the spigot base plate, we can issue you a refund or replacement straight away. Just give us a call on 01516787997, or email us at sales@deltagb.com. Thanks, Ben

Posted 5 years ago

“I ordered a raised bed kit and was surprised that there were no screws or instructions included, just planks and brackets. Two of the planks were damaged when I received them with deep gouges.”

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Posted 5 years ago

Hi Valerie, Thank you for your review. There absolutely should have been screws included with your kit. If you give us a call on 01516787997, we can get these sent out immediately for you, if they are still required. There would not usually be instructions included, as this is a fairly straight forward “Do-It-Yourself” product. The brackets just need to be screwed into the inside of the corners of your bed kit. Please send photos of any damaged boards to sales@deltagb.com, and we can send replacements or refund you as appropriate. Thanks, Ben

Posted 5 years ago

“When i receive an email on 30th Oct to say items have been dispatched and here I am on 13th Nov still without a delivery !! Enough said”

Helpful Report

Posted 5 years ago

Hi David, Thank you for your review. Apologies for the delay in your order. I can see that you did order tantalised timber, of which there has been a national shortage of supply, due to the ongoing Covid situation. We did email you to advise they were out of stock and when they would arrive, and your order was delivered within a week of them arriving. I can see that the despatch email you received appears to be an error on the backend of our website. I apologise for any confusion that was caused by this. If you would like to discuss this further, please don’t hesitate to contact me on 01516787997, or sales@delatgb.com. Thanks, Ben

Posted 5 years ago

“Waited a while for delivery due to CV19, even longer than quoted on website. Items only dispatched when following up with a phone call . Happy with products though”

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Posted 5 years ago

“Very slow to send out order, had to call to hasten the release. No email sent when order posted, so didn't know if it was on its way until it arrived.”

Helpful Report

Posted 5 years ago

Hi Bill, Thank you for your review. Our website, and your order confirmation, state that orders are being despatched in 7-10 working days and to give us a call if you need it sooner. I can see that as soon as you did call us, we despatched your order, and the order was delivered the following working day. You should have received an email from us and from the courier. Please double check your junk folders, as these emails can end up in there. If you had provided a mobile number, the courier would have texted you on the day of delivery as well. If you would like to discuss this further, please don’t hesitate to contact me on 01516787997 or sales@deltagb.com. Thanks, Ben

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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