Delta Services Reviews

Name: Delta Services
Address: 7 Caldbeck Road, Wirral, Brombourough
Rating: 4.79

4.8 Rating 3,360 Reviews

95 %

of reviewers recommend Delta Services

Company Reviews

Metrics

4.8

Based on 3,360 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Email:

sales@deltagb.com

Location:

7 Caldbeck Road, Wirral
Brombourough
CH62 3PL

Delta Services 5 star review on 10th April 2024

150

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Website and point of sale were really easy and quick. However, I still don’t know where my order is so unable to review/rate the product. Waiting on a call back to find out.”

Helpful Report

Posted 4 years ago

Hi Adam, Thank you for your review. I can see that this order was despatched on 16/04/20. According to our couriers this has now been delivered. If this is not the case, please give us a call on 01516787997, and we can get replacements sent out. Thanks, Ben

Posted 3 years ago

“Products were fine but the delivery service absolutely dreadful.”

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Posted 4 years ago

Hi Iain, Thank you for your review. I can see that we despatched your order on 06/04/20, and delivery was made by our courier on 14/04/20. I apologise for the delay on this delivery. However, I am sure you can appreciate, during this current health crisis, our couriers are extremely short staffed and are actually moving more freight than ever before. Therefore delays are likely and unavoidable. If you would like to discuss this any further, please don’t hesitate to call me on 01516787997, or send me an email at sales@deltagb.com. Thanks, Ben

Posted 4 years ago

“Acroprop: Base plate slightly bent plus wire on pin gets in the way a bit.”

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Posted 4 years ago

Hi Tim, Thank you for your review. I apologise for the way in which this item was delivered. I don’t have any record of you calling/emailing after the goods were received. If we are advised of issues like a bent plate etc. then we can usually rectify it by sending replacements, or any other remedy that is required. With regards to the wire on the pin, this can be removed from the prop entirely, or swapped for a chain. It is just there to ensure the pin is not lost. If you would like to discuss this further, please don’t hesitate to contact me on 01516787997, or email me at sales@deltagb.com. Thanks, Ben

Posted 4 years ago

“Because Scaffolding direct put the wrong post code on my order it went to the wrong address. Luckily I was in no rush and it was delivered a few days later.”

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Posted 4 years ago

Hi John, Thank you for your review. I apologise for any issues that have occurred with this delivery. However upon investigation the postcode that was provided on the order was the postcode that was used to book in the delivery. I have checked the online order, the printed off delivery note, and the original despatch manifest that was printed off on the day. All of which have the correct postcode included. Could you please give me a call on 01516787997, or email me at sales@deltagb.com, with any more information so that I can investigate this further? Thanks, Ben

Posted 4 years ago

“Unfortunately after serval good orders this one was recieved in poor condition and all bent. Will think about using again very carefully.”

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Posted 4 years ago

Hi John, Thank you for your review. I apologise that your order was received in this condition. Upon investigation I can see that one of my colleagues, Michael, has emailed you to try and rectify this issue. Could you please respond to his email, or give us a call on 01516787997, so that we can come to a solution for you? Thanks, Ben

Posted 4 years ago

“Can live with the additional cost for ordering online but had many issues with deliveries not coming to our address with correct offload system.”

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Posted 4 years ago

“Your service was good until I found myself short of 4 brackets one day and needed them urgently to complete a job. On phoning about 2.50pm I asked if you could get them out same day so I could get them the next day. Despite spending MANY thousands of pounds with you the guy on the phone was reluctance to help and of course they were not despatched urgently. That was your loss as I now buy from another source who is cheaper and quicker delivery and I am currently spending thousands with them that you could have had. Why bother asking me to review on how to improve your service when you had a readymade regular customer who just wanted you to go the extra mile.”

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Posted 4 years ago

Hi Philip, Thank you for your review. I apologise that we were unable to assist you on that occasion. Our couriers can show up anytime from 2:30pm onwards, so it may not have been possible for us to be able to get them out on the same day at that time. It would also depend on whether we had a stock take on that day, or a larger backload of orders to despatch. Without any further information, I would be unable to investigate this further. Could you please give me a call on 0151 678 7997, or send me an email on sales@deltagb.com, just advising what date you called and who you spoke to if you can remember. Thanks, Ben

Posted 4 years ago

“The boards were delivered on two different days so held me up! also the second delivery was partially soaked in oil from a can that had fallen over in the van - rather messy to work with!”

Helpful Report

Posted 4 years ago

Hi Derek, Thank you for your review. Apologies for the delay on part of your delivery. It looks like our courier had sent one of your parcels to the wrong delivery depot, but this was delivered correctly the following working day. With regards to the oil spillage, please do give us a call upon receipt of any goods that are in any way damaged or faulty, as we could have had the courier take them back and issued replacements. However, we have no record of you calling to advise this. If you do require anything further, or would like to discuss this any further, please give me a call on 0151 678 7997, or send me an email on sales@deltagb.com. Thanks, Ben

Posted 4 years ago

“Couldn't find 100m wide decking anywhere, scaffolding direct had some in stock. Quick delivery and cheap but the quality of the decking is quite poor, lots of crack and splits and the timber is very rough. It doesnt match the quality of my existing decking.”

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Posted 5 years ago

“I ordered dark green cab ties you sent bright mid green ones which was a little disappointing.”

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Posted 5 years ago

“It is hard to review as the product was out of stock and not expected for another 2 months so I cancelled the order”

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Posted 5 years ago

“second hand kwikstage, if I were to order again I would ask for photos of actual scaffold being delivered. Some of the ledgers and transoms delivered were in very poor condition and so heavily rusted they were not deemed usable. metal boards 25 20 good galvanised second hand condition 4-5 5 rusty poor quality second hand 2-5 ledgers 20 12 very corroded 0-5 8 acceptable 3-5 transoms 8 4 very corroded 0-5 4 acceptable 3-5 2 board hop up 4 all rusty but usable 4-5 toe board bracket 7 4 very corroded 1-5 3 corroded acceptable 3-5”

Helpful Report

Posted 5 years ago

Hi Francis, Thank you for your review. All of the images of the used Kwikstage on our website are photos of the stock that we physically have on site. On each image you can see surface rust across all used Kwikstage items. Each used Kwikstage component that we have in our warehouse is checked twice to ensure all wedges and V-forms are suitable for use, and there are no bends/dents. They are checked when they are delivered into us, and when they are packed for despatch. So despite the surface rust on each component, they are all suitable for use. Of course, if you do have any that are damaged/bent etc. please do send us some images via email to sales@deltagb.com, and we will certainly do whatever we can to rectify the problem, i.e. replacement/refund etc. You can also give us a call on 01516787997 to discuss further. Thanks Ben

Posted 5 years ago

“The products appear to be of good quality There were two problems: The delivery was missing one item and when this arrived, it was not the ordered size. The sales response was good in putting the problems right.”

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Posted 5 years ago

Hi John Thank you for your review. Apologies for the mis-picked item, this is a rare occurrence but of course mistakes can happen. We are glad to hear that you are happy with the goods, and if you need anything else at all in future, please don’t hesitate to get in touch. Thanks Ben

Posted 5 years ago

“High delivery charges -£10 in my case. It took 5 days for scaffolding direct to deliver. The order- scaffold planks to instal as shelves arrived dirty and wet. If looks like the company stores the boards outdoors, they were in a very poor state when delivered. The order wasn’t even properly wrapped. I’m still drying the boards and haven’t been able to instal them. Poor, poor service.”

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Posted 5 years ago

Hi Asha, Thank you for your feedback. We do not have our own vans and use couriers, therefore based on the weight and size of your order (22kg and 1.2m long), the £10 delivery is very reasonably priced compared to our competitors. Your order was placed on 02/10/18 and we despatched it on 04/10/18 (within our 2-3 day margin). This was delivered on 05/10/18 to your neighbour. These boards are rated for scaffold use, not for aesthetic use. If you give us a call when you place the order then we can make sure we pick the nicest looking ones available from our stock. Likewise, we can also increase any packaging as required. However, as it stands we were not aware that this was being used for anything other than for scaffolding. If there is anything further that we can do for you, please give us a call on 01516787997, or email us at sales@deltagb.com. Thanks Ben Delta Services

Posted 5 years ago

“Great service and I would use again however goods were delivered later than required but received excellent customer service from Michael.”

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Posted 5 years ago

Hi Karen We apologise for the late delivery of your goods, unfortunately we were let down by our courier on this occasion as they had misrouted one of your parcels. This is an extremely rare occurrence, so we hope that this has not ruined any opportunity for us to do business together in future. If there is anything else that we can do for you, please do give us a call on 01516787997 or email us at sales@deltagb.com. I have passed your comment on to Michael, who appreciates the feedback, as we all do. Thanks Ben

Posted 5 years ago

“Good”

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Posted 5 years ago

Hi Mohammed Thank you for your feedback, it is always appreciated. If there is anything that we can do to improve your experience please let us know on 01516787997, or on sales@deltagb.com. Thanks Ben

Posted 5 years ago

“Good service but the boards have a fair amount of black mould running through them. I bought them for an internal project so got new rather than reclaimed boards. I was expecting rough cut but not the mould staining. I wouldn't buy again and instead would purchase from somewhere I could see the quality of the product first, I think even reclaimed would have been less work to restore.”

Helpful Report

Posted 5 years ago

Hi Sara Apologies that you were unhappy with the boards. We do not have any record of you getting in contact with ourselves following the delivery, we would have been more than happy to replace these boards for you. Should you require anything else please call our team on 0151 678 7997 Thanks Delta

Posted 5 years ago

“Ordered late on a Monday evening and delivery arrived Wednesday afternoon so very pleased with that. Unfortunately the wrong size fence posts had been delivered but as they were sufficient for the job i needed them for,i didnt bother to exchange them.”

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Posted 5 years ago

“Same as last time deliveries take way to long”

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Posted 5 years ago

“The order came very quickly and efficiently, however, I emailed last week to enquire about a return and refund and still no one replied even though I’m sure the website said I should get a response in one business day. There is not a fault with them, they were just ordered incorrectly so I need to return them and have a refund. They are still in their original packaging. I have just sent a further email chasing this.”

Helpful Report

Posted 6 years ago

Hi Cath. I apologise that you have not heard back. I have just spoken with our customer services team who have now emailed you. They will also give you a call later on to arrange a refund. Thanks, Delta.

Posted 6 years ago

Delta Services is rated 4.8 based on 3,360 reviews