I was very pleased with the price(s). I'd hoped delivery might be slightly faster, but my order arrived in the promised time-frame so I've no grounds for complaint. I ordered 6' scaffold boards but 8' ones were delivered. I emailed to query this but never received a response. In the end I think it worked out to my benefit, but I would rather have received a reply! My order arrived in two shipments, althought the paperwork didn't mention this. I therefore queried by email (the same one as above) after the first shipment arrived, but didn't get an answer to that. In hindsight I think it was the courier splitting the shipment up, not Scaffolding Direct, but either way there's definitely room for improvement on the communication front! These matters aside, the fundamental service was good and I am likely to use Scaffolding Direct again if I need more scaffolding products.