Savoy Timber Reviews

Name: Savoy Timber
Address: Savoy Timber, Wilcock Street, Wigan, Lancashire
Rating: 4.48

4.5 Rating 6,597 Reviews

86 %

of reviewers recommend Savoy Timber

4.5

Based on 6,597 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

07508311400

Email:

anthony@savoytimber.com

Location:

Savoy Timber,
Wilcock Street,
Wigan
Lancashire
WN3 4AP

Savoy Timber 5 star review on 10th March 2026

Savoy Timber 5 star review on 12th January 2026

Shaun

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cheapest product I could find, easy website to navigate, satisfied with the timber, prompt delivery and courteous and helpful delivery.”

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Posted 7 years ago

“Very efficient and good prices.”

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Posted 7 years ago

“When my order arrived they had put two left side -end caps in by mistake,I informed Savoy about this and I received the correct part the next day.”

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Posted 7 years ago

“clear concise, easy to deal with, prompt delivery”

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Posted 7 years ago

“Product damaged. Only a nominal amount of compensation offered so far.”

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Posted 7 years ago

“very pleased”

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Posted 7 years ago

“Prompt delivery and good product!”

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Posted 7 years ago

“Searched on many sites for a good deal on the worktop I wanted for my computer room. Savoy offered a wide choice of colours at excellent prices, including free delivery. The worktop was delivered as promised, well packed and by a courteous driver. Thank you.”

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Posted 7 years ago

“Excellent purchase.”

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Posted 7 years ago

“Arrived on time exactly as expected”

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Posted 7 years ago

“I have used Savoy timber a few times and they always deliver when they say. If there are any problems, they will communicate with you and correct it ASAP. Always good quality.”

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Posted 7 years ago

“The advert was misleading in my opinion on ebay, thought i was getting a worktop next day, rang up to enquire, told it will be a week later, even though the shipping option was courier 24hr. After speaking with someone, didn't really care and could make no offers to assist me. Then suddenly the next day i get information that it will be dispatched the next working day. Emailed in to find courier information. got that information 3 days later after the product had been delivered !. Shame really because the product is great and arrived safely and now is fitted, but your Customer Services need improvement and adverts updating to be more informative”

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Posted 7 years ago

Hi there, thank you for your review and we are glad you enjoyed the product. I totally understand your point and we feel the same way when we put our shipping rates on our listings we have a number of days to process your order and then a method of delivery- in this case a 24hr courier service. To counter balance this we always give an estimated day of delivery so our customers see the day of delivery. Overall we have 3 methods of delivery - next day express on certain products, Express which is 2-3 working days and economy which is normally 7 working days . We would still utilise a 24hour courier service on all these options but the order processing time would be the differentiation- either if we didnt have the product in stock or if there was some fabrication that was required on the product. I will feed back your points on customer service which I apologize for and can assure you is not a usual occurrence. If you require any further assistance or clarification please do not hesitate to contact me kind regards Lisa Royle Savoy Timber

Posted 7 years ago

“Supplied quality products at competitive rates”

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Posted 7 years ago

“fast service and doors good quality”

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Posted 7 years ago

“I think delivery is abit expensive, but the product is always spot on”

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Posted 7 years ago

Thank you for the 5 star review , just to let you know we do have a great new special offer for all orders over £300 we have free delivery for a limited period - so might be something to think about on your next order perhaps thanks again Lisa Savoy Timber

Posted 7 years ago

“Great, fast friendly service. Just what we wanted without any hassle. Would recommend.”

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Posted 7 years ago

“Excellent product informative staff”

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Posted 7 years ago

“As always, I received very good service. The delivery man was very nice and polite. Arrived on time and the doors look lovely.”

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Posted 7 years ago

“Very easy to order. Great speedy delivery. Thank you.”

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Posted 7 years ago

“Great friendly professional service”

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Posted 7 years ago

Savoy Timber is rated 4.5 based on 6,597 reviews