Savoy Timber Reviews

Name: Savoy Timber
Address: Savoy Timber, Wilcock Street, Wigan, Lancashire
Rating: 4.48

4.5 Rating 6,597 Reviews

86 %

of reviewers recommend Savoy Timber

4.5

Based on 6,597 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

07508311400

Email:

anthony@savoytimber.com

Location:

Savoy Timber,
Wilcock Street,
Wigan
Lancashire
WN3 4AP

Savoy Timber 5 star review on 10th March 2026

Savoy Timber 5 star review on 12th January 2026

Shaun

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Anonymous

Anonymous // 01/01/2019

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“Fast delivery and good prices.”

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Posted 6 years ago

“Perfect Customer service”

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Posted 6 years ago

“Good delivery in time”

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Posted 6 years ago

“Excellent company, all staff dealt with have been extremely freindly and helpful. order was delivered exactly when i wanted it”

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Posted 6 years ago

“Delivery on time, driver was very thorough and helpful, all in all very happy”

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Posted 6 years ago

“Fast and efficient and I am very happy with my worktop”

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Posted 6 years ago

“The purchased product arrived in a very timely manner and is of good quality”

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Posted 6 years ago

“Promises next working day delivery and charges but cant deliver”

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Posted 6 years ago

Hi Mr Singh, I can see that the order was delayed as we were waiting to receive sock from are supplier . Its very rare that we run out and can only apologise . I can see the courier caused a problem with delivery too,again our sincere apologies. Kind Regards Lisa

Posted 6 years ago

“Great product and value , kept well informed of order and delivery, great service”

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Posted 6 years ago

“Very very good service and excellent delivery”

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Posted 6 years ago

“Exactly what I ordered. Delivered in perfect condition and when they said it would.”

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Posted 6 years ago

“I always find the everybody very helpful and offer good advice and assistance when needed. I have visited Savoy over 50 times in the last 9 months for supplies and they never fail to please. The only problem I have had is an external pine door in in which the veneer in the lower panel was blown. I spoke to another customer who had had a similar problem. I understand these are bought in and therefore it was a quality issue with their supplier. Whilst this was annoying as I could only spot the fault after cutting and painting , the manager replaced immediately to which I was grateful. Excellent service.”

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Posted 6 years ago

“Sorry but no choice but to give bad review, ordered on website delivery 7-10 days, chased after 10 days and only then arranged a delivery. Then, waited in all day, delivery never arrived and no phone call, called them again the next day and was told not only did the delivery firm apparently break the panels but also they have decided not re-send them. Gave me a refund and said they were going to not deliver these panels long distance any more, which is fair enough but left me back at square one. would have been surely the right thing to do to at least make sure I got mine, especially since (as I explained to them) the panels are not available elsewhere hence why I ordered from Savoy in the first place. I got a refund and the customer service people were apologetic but still not really good enough”

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Posted 6 years ago

Hi Mr Yedman, So sorry we were unable to get the goods to you . Sometimes we have problems with certain delivery depots. If ever problems occur out of our control we have to make a decision based on facts. in this case the chances of getting the goods to you in prefect condition were very slim so we decided in this case it would be best to admit defeat so as not to disappoint and inconvenience you further with damaged boards. Is not a decision taken lightly and it is a last resort. Kind Regards Lisa

Posted 6 years ago

“ordered a worktop. It is exactly as expected from the details on the website, and was delivered on time.”

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Posted 6 years ago

“Great price first class service”

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Posted 6 years ago

“VERY EASY TO ORDER, CUSTOMER SERVICE LADIES WERE BRILLIANT IN SORTING OUT A COUPLE OF MISSING PACKAGES..... DOWN TO THE COURIER. NOW ALL ERECTED AND FINALLY WE HAVE SOMEWHERE DECENT TO SIT IN WARM DAYS AND LOVELY EVENINGS.”

Savoy Timber 5 star review on 16th September 2019

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Posted 6 years ago

“Good range, good price, excellent service -- just what I wanted and which I appreciate. Thank you.”

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Posted 6 years ago

“They came when you said they would and are good quality”

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Posted 6 years ago

“delivery first class Product fine.”

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Posted 6 years ago

“Great quality and price and delivery slots to suit customer”

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Posted 6 years ago

Savoy Timber is rated 4.5 based on 6,597 reviews