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Santa Letter Direct Reviews

4.6 Rating 17,437 Reviews

90 %

of reviewers recommend Santa Letter Direct

Company Reviews

Product Reviews

4.6

Based on 17,437 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Santa Letter Direct:

Santa Letter Direct sends personalised letters from Santa to children all around the world. We have a wide range of letters available to bring the magic of Santa into your home this Christmas.

Visit Website

Phone:

(019) 347-13730

Santa Letter Direct 5 star review on 21st March 2024

Santa Letter Direct 5 star review on 21st March 2024

Santa Letter Direct 5 star review on 22nd January 2024

Santa Letter Direct 5 star review on 26th December 2023

Santa Letter Direct 5 star review on 26th December 2023

Santa Letter Direct 5 star review on 25th December 2023

Santa Letter Direct 5 star review on 25th December 2023

741

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I haven't received my letter or activity pack... it was supposed to be delivered before the 28th November. I have emailed asking for a response but as yet not had answer”

Posted 5 months ago

“Been getting these letters for the past 8 years very reliable but this year my letter hasn't arrived ontime now they are saying they will send me a digital one?? But I want the letter for 1st December or the elf to deliver it”

Posted 5 months ago

“Loved the letter and so did my daughter only problem we had was that I normally give my daughter her Santa letter on Christmas Eve with her Christmas Eve box however, daughter came in from school and saw the letter which has pictures of santa all over the envelope and naturally ripped it straight open. Maybe should have put said letter inside a plain envelope first.”

Posted 5 months ago

“I have ordered every year for the last 8 years, my daughter loves them. A little disappointed this year as there was no envelope to return her letter in.”

Posted 5 months ago

“The birthday card did not arrive. My grandsons birthday was yesterday.”

Posted 5 months ago

“I just received the letters today and found that tge name on address was not correct. My grandchildren live in Dubai and I cannot add their address in their letters so now they can read it’s my address instead of theirs. Kinda spoils the surprise”

Posted 5 months ago

“Unfortunately I need to put “3 stars”! Timing was perfect and birthday card as well! But my niece had her 8th (eighth) birthday and she received a card with “ Happy 4th Birthday”!!! I’m using your service a few years and I’m always amazed by your work! But not this time! Sorry !”

Posted 7 months ago

“Sadly the card arrived a day late which took away the excitement of it. We just explained that the North Pole is a long way away and he seemed okay with that. The card is very nice otherwise.”

Posted 7 months ago

“Lovely letter but arrived late!!!”

Posted 8 months ago

“Card did not arrive, still waiting on reply from seller”

Posted 8 months ago

“What a great way of keeping the dream alive, a birthday card from Santa. My birthday boy pointed out that Santa couldn’t count, 9 candles on a 10th b’day card 🧐”

Posted 9 months ago

“my 3 grandkids got their birthday cards from Santa. My grandson‘s was late. Did not arrive before his birthday or on his birthday like it said it would he received his Two days later and none of my grandkids received a text message on the day of their birthday, which was promised when I purchased the cards.”

Posted 9 months ago

“Hi I ordered Santa letters at Christmas and I only knew yesterday that Abbie's and kyrens never appeared which was very disappointing and I also had paid for them”

Posted 1 year ago

“Hasn't arrived as yet”

Posted 1 year ago

“Happy with the video but disappointed that there wasn't a voice mention of childs name”

Posted 1 year ago

“so bitterly disapointed the children did'nt receive their letters, I'm assuming this was due to the postal strikes but we've received nothing so I would like a refund please”

Posted 1 year ago

“I think the best part of the Santa's letter was that its cheap. But other than that there was no main attraction. The letter is not very personalised. It is not age appropriate which means for toddlers it's too long and too much info. A letter for toddler must be short with fewer sentences, more pictures of Santaland & larger font. The letter could neither excite my son nor his friend. I also feel each parent knows more about their child so maybe they should be the one to draft the whole letter and you guys just print & post it; Just an idea. Thanks”

Posted 1 year ago

“I ordered 4 letters and out of that only 2 grandchildren got them . I had to buy again so they wouldn’t be disappointed Then will post strike hegot it last week the other one as older I gave up so not as good as other years and took me ages to put codes in”

Posted 1 year ago

“Still waiting for one letter to arrive! I ordered 3 all for the same delivery date but only 2 arrived.”

Posted 1 year ago

“I felt as though the letter was too long my child lost interest half way through. It needs to be a suitable length to maintain interest. I would look to do different letters for different ages even enabling children whom can read, read their own. Paper quality was poor.”

Posted 1 year ago

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Santa Letter Direct is rated 4.6 based on 17,437 reviews