Name: SafeContractor
Address: Axys House Heol Crochendy, Nantgarw, Cardiff, Wales
Rating: 4.27

“completed all the relevant documentation within time of the expiry date, but after 20 days I had to contact SafeContractor to chase up the process, who informed me that an auditor will be looking into it soon. Then I had to wait a further 2 weeks due to the Christmas break and then again I had to phone to chase up!! following this phone call we passed the accreditation process within a day of making the call.”

Helpful Report

Posted 3 years ago

“We submitted our application 3 weeks before our certificate was due to expire. The application was not assessed until the day of the expiry. There were some items we needed to re-submit. This meant our accreditation lapsed for a few weeks. This was flagged on our Dwellant profile and could have resulted in us losing contracts. It would be great if the assessment process started as soon as the documents were submitted and we would like some advice about the optimum lead-in time to ensure this doesn't happen again next year. All the assessors were really helpful”

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Posted 3 years ago

“Usually, the accreditation process is straightforward, however, the situation with Covid, lockdowns etc. this past year has meant our ability to carry out Site activity was limited. This meant it was difficult to meet the request to provide a sub-contractor site audit within the last 12 months. I provided one that was just over 12 months old, however, this was deemed as unacceptable and one within 12 months had to be provided. It was disappointing to find Safe Contractor were not willing to allow any flexibility given the exceptional circumstances we have all faced over the last two years.”

Helpful Report

Posted 3 years ago

“I believe when gathering evidence the portal could be more specific in how to meet the particular requirements. My experience of this years application was fraught with delays, with requests for further information, when on many occasions when this was explained further in an email it was judged as sufficient. However, this cause me additional labour and time.”

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Posted 3 years ago

“There seems to have been a lot of extra issues this time when we went to renew, even though we hadn't made any changes and so the situation was dragged out a lot more than normal.”

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Posted 3 years ago

“The general questionnaire is quite simple however, this is overshadowed by mixed messages from reviewing staff. After first completion it goes for review prior to final review. At final review different things are picked up. There is also a lack of assistance for contractors to provide the correct information.”

Helpful Report

Posted 3 years ago

“When completing questionnary for new renewal accreditation this year, we took care that no checking of prior loaded documents were made by auditors, e. g. regarding to maximum working days statements on UK, loaded on 2018. This issue causes us a little bit of misundertanding and confussion filling up and giving response to the current auditor, because new auditor required us others Employer´s Liability insurance cover not required on 2019 neither 2020. We were a little bit losen because any situation has changed about this issue.”

Helpful Report

Posted 3 years ago

“Dear Sirs I feel that the price increase in this year’s subscription was unfair considering how the pandemic affected many companies in the service industry in the past year. I also felt that some of the extra questions I had to respond to were unnecessary. But then again you know that we all need this certification so I guess alcumus feel they can do as they wish. David Tungatt DT Window Cleaning Services (SW) Ltd”

Helpful Report

Posted 3 years ago

We are disappointed to learn that you have not been satisfied with the process and price. We always pride ourselves on providing an excellent service, so please accept our sincere apologies if we fell short of your expectations. Please provide more details about the issues you have mentioned here so that we can ensure this is investigated by our management team: https://www.safecontractor.com/feedback

Posted 3 years ago

“Thomas and Emma were really friendly and very helpful. Victoria Spring wasn't helpful at all, i wrote several emails to her stating i needed a phone call from her, raised ticket to be called back but never got a phone call but i did get an email at 9.45pm 2 days later with the subject 'following on from our phone call' we never had a phone call to follow on from. i am assuming because we paid premium price for assistance she had to send that email to look like she had contacted us in the required timeframe. Again i explained i needed help to complete the questionnaire via email before she sent it off to be audited. I didn't get a phone call and she submitted it anyway.”

Helpful Report

Posted 3 years ago

Thank you for your feedback, we are disappointed to learn that you have not been satisfied with some of our team members. We always pride ourselves on our team providing an excellent service, so please accept our sincere apologies if we fell short of your expectations. Please provide more details about the issues you have mentioned here so that we can ensure this is investigated by our management team: https://www.safecontractor.com/feedback

Posted 3 years ago

“although not signed up to the immediate review, which believe is something that you exploit, it took around 35 days for response. Upon asking for additional information, I had to repeat answers that provided clarity to the question, but the same question was asked again SafeContractor is obtained as most companies recognize it, but we do not see much benefit beyond this”

Helpful Report

Posted 4 years ago

Thank you for your feedback, we are disappointed to learn that you have not been satisfied with some of the process and timeline. We always pride ourselves on our team providing an excellent service, so please accept our sincere apologies if we fell short of your expectations. Please provide more details about the issues you have mentioned here so that we can ensure this is investigated by our management team: https://www.safecontractor.com/feedback

Posted 3 years ago

“this was THE most painful renewal we have ever had! i will look to reduce our scope to the absolute minimum to hopefully make this less tedious moving forward”

Helpful Report

Posted 4 years ago

We are disappointed to learn that you have not been satisfied with the process. We always pride ourselves on our team providing an excellent service, so please accept our sincere apologies if we fell short of your expectations. Please provide more details about the issues you have mentioned here so that we can ensure this is investigated by our management team: https://www.safecontractor.com/feedback

Posted 3 years ago

“I would have liked SafeContractor to take more control during the processing of my journey, maybe we were to blame, but we would certainly have liked to be made accountable during each step going through the accreditation process”

Helpful Report

Posted 4 years ago

Thank you for the review and congratulations on your accreditation! We are disappointed to learn that you have not been satisfied with the process. We always pride ourselves on our team providing an excellent service, so please accept our sincere apologies if we fell short of your expectations. Please provide more details about the issues you have mentioned here https://www.safecontractor.com/feedback so that our Technical Team Leader can investigate further.

Posted 4 years ago

“Very onerous reaccreditation this year. Emails failed to get through so missed reminders to complete the questionnaire. Left with no option but to buy into the Premier system. This still seemed slow but had two different assessors. Provision of evidence in a year of covid was very onerous. The effort to be accredited is only for Rolls-Royce to allow us to enter their sites to offer classroom training only. Therefore the effort feels to far outweigh the safety hazards we encounter.”

Helpful Report

Posted 4 years ago

“The enrollment process would be better if there was a database with templates for the required information required.”

Helpful Report

Posted 4 years ago

Thank you for feeding back on your experience with SafeContractor. Please provide more details about the issues you have mentioned here so that we can ensure this is investigated by our management team: https://www.safecontractor.com/feedback

Posted 4 years ago

“We have found accreditation has taken much more time and been slower this year, than previous. We are a specialist SCADA Systems company, and find that a lot of your typical questions and examples are focused on typical construction industry clients, and can often be lacking in depth for specialist engineering trades. The significant price hike over recent years (more than tripled since we joined in 2016) does make us question the benefits moving forwards.”

Helpful Report

Posted 4 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation! Our standard audit time taken from all documents being submitted is 4 weeks for an auditor to complete your h&s assessment. To make the process faster next year, we recommend updating your documents throughout the year via our online portal, ready for when the questionnaire can be submitted 30 days before expiry. Please accept our apologies for any issues caused by the delay this year. We are disappointed to learn that you have not been satisfied with the benefits vs the cost. We always pride ourselves providing an excellent service, so please accept our sincere apologies if we fell short of your expectations. Please provide more details about the issues you have mentioned here so that we can ensure this is investigated by our management team: https://www.safecontractor.com/feedback

Posted 4 years ago

“Whereas our accreditation renewal was straightforward when it was eventually passed to an auditor, I was called at least 3 times prior with a ruse to upgrade and fast track our renewal. I think we pay more than enough for this service without the upselling.”

Helpful Report

Posted 4 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. Our standard audit time taken from all required documents being submitted is 20 working days for a technical officer to review your h&s assessment. Our team endeavour to assess all questionnaires as quickly as possible and to provide as much assistance as possible. If you would like to upgrade your package to have an express audit included or to include assistance from our team of expert IOSH and NEBOSH qualified auditors then this option is available to you also. To make the process faster next year, we recommend updating your documents throughout the year via our online portal, ready for when the questionnaire can be submitted 30 days before expiry.

Posted 4 years ago

“Auditor needs to understand Large Organisation processes where requiring documented evidence - Can be evidenced through general presentation overview, but sending actual documents have elements of security vital information.”

Helpful Report

Posted 4 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. As part of awarding our UK-leading accreditation annually, our team of expert auditors need to ensure that all contractors have the relevant documentation in place to comply with health and safety legislation. This must meet certain criteria to be accepted for audit processes. To make the process faster next year, we recommend making a note of the accepted documentation submitted for this order and updating these documents throughout the year via our online portal. You can then submit this for review 30 days before expiry your audit expiry.

Posted 4 years ago

“we were very disappointed by the 'fait accompli' presented to us with regard to SafePQQ, it should be an option and not forced upon us. This module brings absolutely nothing to the table for our business. We were already questioning the value of Safe Contractor given that other accreditations are available. SafePQQ meant more time for our external consultant on top of the additional cost. the matter was resolved in the end but we will be closely monitoring the benefits of SC in the coming year.”

Helpful Report

Posted 4 years ago

Thank you for giving us feedback on your accreditation and renewal. The SafeContractor product has been enhanced to include verification of contractor compliance with key industry best practice topics in addition to assessing health & safety compliance. We have made this change to our service in response to increasing client demand that contractors within supply chains demonstrate that they are compliant, ethical and resilient, Over half of our contractors already demonstrate this information, and work with more clients as a result of this. We sincerely believe that this change this will help to elevate your business.

Posted 4 years ago

“Not a smooth process this year, we uploaded our documents on 3rd Jan paid for basic service so should be checked within 20 days was due to expire on 31st Jan. ours was not checked until 1st Feb 1 day after our accreditation had expired. I had chased on 3 occasions during the 10 day run up to the expiry date told each time it was all in hand and everything was ok, clearly it was not.”

Helpful Report

Posted 4 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. Our standard audit time taken from all required documents being submitted is 20 working days for a technical officer to review your h&s assessment. Our team endeavour to assess all questionnaires as quickly as possible and to provide as much assistance as possible. Please accept our apologies for any inconvenience caused by your accreditation expiring on this occasion - to avoid this, we have the option for you to include an express audit as part of your plan, if you need to ensure your audit is completed sooner than the standard 20 working day timeframe.

Posted 4 years ago

“I submitted my renewal questionnaire and documents on 29 December 2020. Our accreditation expired on 25 Jan 2021. When I hadn't heard anything from SafeContractor I contacted them on 25th Jan and was told that no one had looked at our case yet, but an auditor would deal with our accreditation in the next couple of days. This then did go smoothly and we received our new certificate on 27th Jan 2021. It seems as though SafeContractor is hoping that we will upgrade and pay more for Fast-track service, and yet you had sat on our documents and done nothing for four weeks. I submit our renewal documents on time each year. I think that Safecontractor could be more efficient and review our documentation before the certificate expires. COVID is no excuse, as I had exactly the same experience last year. Thank you to Huw Williams-Beynon who was efficient and helpful on the phone.”

Helpful Report

Posted 4 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. Our standard audit time taken from all required documents being submitted is 20 working days for a technical officer to review your h&s assessment. Our team endeavour to assess all questionnaires as quickly as possible and to provide as much assistance as possible. If you would like to upgrade your package to have an express audit included or to include assistance from our team of expert IOSH and NEBOSH qualified auditors then this option is available to you also. To make the process faster next year, we recommend updating your documents throughout the year via our online portal, ready for when the questionnaire can be submitted 30 days before expiry. Please accept our apologies for any issues caused by the delay this year.

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

SafeContractor Reviews