Name: SafeContractor
Address: Axys House Heol Crochendy, Nantgarw, Cardiff, Wales
Rating: 4.27

“Safecontractor have a policy of having a single point of contact. Within our organisation, this creates a regular problem in communication. As a company, we would benefit from having at least two agreed contacts who would receive Safecontractor reminders and requests for e.g. subscription payments and accreditation updates. This would reduce the possibility of not receiving correspondence, such as this year’s 30 day notice for accreditation renewal, or your SafePQQ advice of last year.”

Helpful Report

Posted 5 years ago

Thank you for leaving us your feedback, and congratulations on your SafeContractor accreditation. Having one point of contact is a functionality hard coded into our system that we acknowledge can cause issues such as the one you have described. Please be assured that amending this is on our Technology roadmap for this year and a feature that we endeavour to improve. Thank you again for feeding back on this and our sincere apologies for any issues this has caused you.

Posted 5 years ago

“Provided documents to 2 requests for the same information by 2 different people, only to have to phone and chase accrediation and have to provide the same information for a third time”

Helpful Report

Posted 6 years ago

Thanks for your feedback on your experience, and please accept our apologies that you were dissatisfied on this occasion. Our team undertake a pre-audit to verify the documents you have initially submitted before passing on to an auditor. Sometimes, this can mean that additional information is required and that you need to re-supply more documents. Please accept our apologies for any inconvenience caused by this. If you would like to discuss this further so that we can investigate the issues you experienced further then please provide us with more information here: https://safecontractor.com/feedback

Posted 6 years ago

“On previous years the audit process has been smooth and efficient. Unfortunately that was not the case this time. The requirements had changed and despite having SSIP approved status by BSI under our ISO45001 standard, you expected more information then we had ever given before. Expecting information from us that is beyond the requirements of the Law and even the ISO45001 standard. It begs the question, what are you offering that the SSIP's ISO45001 status give us????”

Helpful Report

Posted 6 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. Clients choose to work with us because we enable them to have greater visibility of the health and safety compliance of their supply chain. Our system ensures that all contractors they work with have the relevant documentation in place to comply with health and safety legislation, and also audits additional requirements to ensure that our contractors work to the highest standards. If you have any further queries about how SafeContractor can support your business then please don't hesitate to get in touch with our team directly.

Posted 6 years ago

“Questionnaire on line has altered, if u can't upload there was no option to say send in post as have done before .”

Helpful Report

Posted 6 years ago

Thank you for feeding back on your experience. We provide a desktop-based audit process of your health and safety procedures, which are uploaded to our online portal and the details of which made visible to our hundreds of clients. If at any point you experience any difficulty with the portal our team are always on hand and happy to help - you can contact us directly by emailing safecontractor@safecontractor.com.

Posted 6 years ago

“I was not notified of me renewal until the 15th October for me 6/11 expiry. Therefore, I was forced to pay the fast tract fee. I can not help this is a scam to get people to take up this service. I have requested a refund, I have been promised a refund but one is yet to arrive. My certificate last year also was incorrect. Stating it expired on 29 October instead of the 6 November. Causing us issues with some of our contractors.”

Helpful Report

Posted 6 years ago

Thanks for your feedback on your experience, and please accept our apologies that you were dissatisfied on this occasion. We release notifications of accreditation expiry 60 and 30 days prior to the expiry date, and are sorry to hear that you did not receive these. To ensure that this is resolved, could you kindly contact us at safecontractor@safecontractor.com to ensure that we have your most up to date email address on file? We are always looking to improve the service that we provide and have introduced packages that enable contractors requiring accreditation quickly to use an express service that is guaranteed to be completed faster than our standard audit time of 4 weeks. If you require any guidance on the documentation required then our team of technical experts are on hand and are always happy to help. Our contractor portal is available year-round, so to speed up this process going forward we recommend uploading your up to date documents throughout the year so that when your questionnaire is released 30 days prior to expiry, you are ready to submit. If you would like to discuss this further so that we can investigate the issues you experienced then please provide us with more information here: https://safecontractor.com/feedback

Posted 6 years ago

“It was a pantomime. there was no clear list regarding what was required and I needed to go through several submissions over a couple of weeks to get this closed out. Many documents were being asked for this time around which were not previously required. After the second or third time of asking, it became apparent that we had been incorrectly assigned the wrong business classification, which was why I was being chased for a load of unnecessary paperwork. After this had been established, it took another few days to convince your staff that this was the case. Considering the amount of money you charge for this service, I expected better and would certainly think it appropriate for you to offer some form of gesture to recompense the costs of my time. Gary Cook 07521495744”

Helpful Report

Posted 6 years ago

Thanks for your feedback on your experience, and please accept our apologies that you were dissatisfied on this occasion. We are always looking to improve the service that we provide and have fed this back to our Auditor Team Manager to investigate. We have ensured that our system has been noted that CDM documents are not applicable to your types of work, which should ensure that you are not asked for these unnecessary documents in the future. If you would like to discuss this further so that we can investigate the issues you experienced further then please provide us with more information here: https://safecontractor.com/feedback

Posted 6 years ago

“FRUSTRATING: The whole process is aimed at contractors. We are Sub Contractors who work under the remit of Main Contractors. This causes issues every time we come to renewal. Our work category "Specialist Sealant Applicators" is not even listed so we have to use the nearest on the list which in turn throws up questions sets that are irrelevant to our works. This makes the whole process difficult and frustrating.”

Helpful Report

Posted 6 years ago

Thanks for your feedback. We passed this on to our portal team, who are always looking for ways that they can improve and simplify the portal. If you have any queries or require guidance in finding the most appropriate categories for your business on the portal our dedicated team of in-house technical experts are always happy to provide support throughout the process. If you have any further feedback or would like more information from a member of our team then please provide us with more information here: https://safecontractor.com/feedback

Posted 6 years ago

“The issue I had was that the system kept on kicking me out and was very slow, it took me numerous attempts to complete the information required and took quite some time...not sure if this was to do with uploading the documents or a glitch in the system. Also it would be really useful, especially if updating throughout the year, to see what documents are out of date at a glance ie: maybe they turn red, rather than having to open everything when maybe not everything needs updating.”

Helpful Report

Posted 6 years ago

Thanks for your feedback! We passed this on to our portal team, who are always looking for ways that they can improve and simplify the portal. If you have any queries our dedicated team of in-house technical experts are always happy to provide support throughout the process. If you have any further feedback or would like more information from a member of our team then please provide us with more information here: https://safecontractor.com/feedback

Posted 6 years ago

“I find these renewals aren't a good experience generally, I'm not in the construction business and they don't seem to allow for that, there is an assumption that we know your business”

Helpful Report

Posted 6 years ago

Thank you for feeding back on this - we're sorry to learn that you've not found the experience to be good. We are constantly developing our question set and aspire to ask dynamic questions that are relevant to your business. Our team of auditors are available and happy to assist you through the process of choosing and navigating through an appropriate question set. If you'd like to give us further feedback on how we can improve the audit process for you in the future please complete our feedback form at www.safecontractor.com/feedback

Posted 6 years ago

“Your auditors asked me for things that the documentation did not, to enable me to pass. Then when the documentation went to the next stage I was asked for even more information. You really do not make it easy for people - it is like needing a crystal ball to complete all the sections as you will be asked for extra documentation but no idea what else.”

Helpful Report

Posted 6 years ago

Thank you for feeding back on your experience. We're sorry to learn that the process and required documentation was not made clear to you and that you therefore found completing the questionnaire difficult. I have added a note on our system to ensure that for your accreditation renewal you are sent a comprehensive list of all documents that will be required to become re-accredited. If at any point you require assistance our team are on hand and happy to help, please contact us directly and we'd be happy to discuss any issues over the phone or via email.

Posted 6 years ago

“Despite paying premium rate the process took weeks to complete”

Helpful Report

Posted 6 years ago

Thank you for giving us your feedback. We are unable to complete the audit process until all documentation has been submitted. We can see that during your audit process your auditor contacted you to request additional information and that once this was received, your audit was promptly passed. If at your audit renewal you require any additional support with understanding what documents are required for the audit to be submitted and accreditation awarded then please do not hesitate to contact our team directly, who are always happy to support you. Congratulations on your accreditation!

Posted 6 years ago

“Over priced, form filling exercise, no actual physical audit, you only have to be good at filling out paperwork. If we didn't need this accreditation for some of our customers, we wouldn't bother.”

Helpful Report

Posted 6 years ago

Thanks for your review. Our service is designed to provide a desktop audit of contractor's health and safety capabilities. SafeContractor accreditation evidences your health and safety compliance to potential clients, whilst also ensuring that your business has the appropriate checks in place to comply with health and safety legislation and therefore keep yourself and your staff safe whilst working on site.

Posted 6 years ago

“Poor, had massive problems logging into system. Feel like the whole process is simply a glorified form of legal extortion with no real benefits, especially in terms of protecting people and improving health and safety. It's a service set up to help larger contractors tick boxes and protect backsides.”

Helpful Report

Posted 6 years ago

Thanks for your review. Our service is designed to provide a desktop audit of contractor's health and safety capabilities. SafeContractor accreditation evidences your health and safety compliance to potential clients, whilst also ensuring that your business has the appropriate checks in place to comply with health and safety legislation and therefore keep yourself and your staff safe whilst working on site. If you could kindly provide us with more information regarding your difficulties logging in to our system we can investigate any potential bugs with our tech team. To do so, please provide more information here: https://www.safecontractor.com/feedback

Posted 6 years ago

“Takes to long to receive certification - plus once information is sent things that were acceptable in previous years no longer seem acceptable but for no reason.”

Helpful Report

Posted 6 years ago

Thanks for your review! We have fed this back to our audit team, who are always looking for ways that they can simplify the audit process and make it more streamlined. If you have any queries regarding what items are required to pass the assessment then our dedicated team of in-house technical experts are always happy to provide support and guidance. If you have any further feedback or would like more information from a member of our team then please provide us with more information here: https://safecontractor.com/feedback

Posted 6 years ago

“When completing the assessment certain areas were not applicable, this was consistently ignored by the person reviewing both email and submission notes to the point I had to call to get this completed, waste of time for a portal that if justifiable could improve the flow of the assessment”

Helpful Report

Posted 6 years ago

Thanks for your review! We have fed this back to our portal team, who are always looking for ways that they can simplify the portal. If you have any queries our dedicated team of in-house technical experts are always happy to provide support throughout the process. If you have any further feedback or would like more information from a member of our team then please provide us with more information here: https://safecontractor.com/feedback

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

SafeContractor Reviews