SafeContractor Reviews

Name: SafeContractor
Address: Axys House Heol Crochendy, Nantgarw, Cardiff, Wales
Rating: 4.27

4.3 Rating 2,756 Reviews

81 %

of reviewers recommend SafeContractor

Company Reviews

Metrics

4.3

Based on 2,756 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We find the whole process very cumbersome where relevant documentation is uploaded and it gets rejected with minimal reason why. Something such as Policy dates should not hold up the process when the company policy is not to update every 12 months - this is not legally binding. The whole process is very transactional and could do with a more personal approach.”

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Posted 1 year ago

“Extremely disappointed that after being a member for over 20 years I have had the most frustrating experience during my renewal process.”

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Posted 1 year ago

“We've been with SafeContractor for about 12 years. The only problem we have (it's a big one) is that despite getting the questionaire completed and returned, the audit takes so long to be returned to us that our certification expires. This happens year after year and causes us issues with our clients. This year, it almost cost the loss of our biggest client which would've resulted in jobs losses!! This is completely unacceptable, your service has to improve otherwise why bother offering this service!?”

Helpful Report

Posted 1 year ago

Hi STE Waste Management Limited, Thank you for your feedback. We truly value the insights we receive from our customers, and in response to your feedback, we've made an improvement. Previously, you could submit the renewal questionnaire 30 days before your expiry date. Now, we've extended that window to 60 days before expiry, giving you an additional 30 days to complete the submission. We hope this change makes a positive difference as you prepare for next year! Best regards, SafeContractor

Posted 9 months ago

“I don’t understand the rationale in terms of the auditing process, we are asked to complete the online questionnaire 30 days before our certificate is about to expire, this year we had our application form filled in and back within a week and yet our new certificate wasn’t sent out until the day before our original certificate was due to expire, however we were told that if we paid an additional fee, we could get fast tracked, why not audit our application form as soon as we submit it”

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Posted 1 year ago

Hi Impact Services Northern Ltd T/A Impact Security Solutions, Thank you for your feedback. We truly value the insights we receive from our customers, and in response to your feedback, we've made an improvement. Previously, you could submit the renewal questionnaire 30 days before your expiry date. Now, we've extended that window to 60 days before expiry, giving you an additional 30 days to complete the submission. We hope this change makes a positive difference as you prepare for next year! Best regards, SafeContractor

Posted 9 months ago

“I found this year that Safecontractor was slow to respond to any emails and took a very long time to process my renewal. Last year I got a safecontractor card, nothing this year. Also last year I got a proper certificate, this year nothing. Not great for the cost.”

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Posted 1 year ago

“Always very slow to actually accredited the qualification to the point our ceritification expires before we are recertified. My emails were also ignored and I ended up having to seek a contact out via linkedin to resolve.”

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Posted 1 year ago

Hi MEMS Power Generation Limited, Thank you for your feedback. We truly value the insights we receive from our customers, and in response to your feedback, we've made an improvement. Previously, you could submit the renewal questionnaire 30 days before your expiry date. Now, we've extended that window to 60 days before expiry, giving you an additional 30 days to complete the submission. We hope this change makes a positive difference as you prepare for next year! Best regards, SafeContractor

Posted 9 months ago

“Take way too long if there are any queries, and then when they do ask for more answers once you have sent them off they come back with some different ones! Taken nearly 3 months this year!!”

Helpful Report

Posted 1 year ago

Hi GW Finch Builders Ltd, Thank you for your feedback. We truly value the insights we receive from our customers, and in response to your feedback, we've made an improvement. Previously, you could submit the renewal questionnaire 30 days before your expiry date. Now, we've extended that window to 60 days before expiry, giving you an additional 30 days to complete the submission. We hope this change makes a positive difference as you prepare for next year! Best regards, SafeContractor

Posted 9 months ago

“Aggressive high pressure sales and renewal tactics made this a very unpleasant experience, core service is fine, customer management, onboarding and relationship management is terrible”

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Posted 1 year ago

“Painful as we get queried on the same points every year even though nothing has changed on those points in 10 years. Extremely expensive for the lack of benefit in return.”

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Posted 1 year ago

“Took way too long to audit and get a cettificate back to me and only happend because I have to complain. Once complained it all got sorted very quickley though. Feel some of the staff are of the 'Computer says no' atttitude.”

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Posted 1 year ago

“The accreditation process always takes much longer than it should and we have a long period without being accredited that can cause issues with clients. I submitted everything for review once I was allowed to but didn't get the certificate back until almost two weeks after I expected it. The staff are always incredible friendly and helpful and answer the phone quickly but I think there is just a back log with auditors. I know you can pay for a faster audit process but everything was submitted in time so I shouldn't have to pay for this service.”

Helpful Report

Posted 1 year ago

Hi CSM Sports and Entertainment Holdings Limited t/a CSM Live, Thank you for your feedback. We truly value the insights we receive from our customers, and in response to your feedback, we've made an improvement. Previously, you could submit the renewal questionnaire 30 days before your expiry date. Now, we've extended that window to 60 days before expiry, giving you an additional 30 days to complete the submission. We hope this change makes a positive difference as you prepare for next year! Best regards, SafeContractor

Posted 9 months ago

“One of the worst experiences i've had renewing our membership with SafeContractor based purely on the time it took to get audited and reaccredited. It takes far too long to get your account audited, unless you agree to pay several hundred pounds more on top of the thousands we already pay to get it checked quicker, which I highly disagree with. We were asked for a few bits of further information our file was finally checked, and on submittal was told we would have a response within 5 working days. 2 1/2 working weeks later we still hadn't received a response, and i had to chase up the pre-auditor for answers. Unless you pay the additional fee to get your file checked within 10 working days (instead of the standard 20) it is impossible to get your Safe Contractor certificate renewed before your current certificate expires.”

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Posted 1 year ago

Hi EJ Parker Technical Services (Central) Ltd (t/a EJ Parker Technical Services), Thank you for your feedback. We truly value the insights we receive from our customers, and in response to your feedback, we've made an improvement. Previously, you could submit the renewal questionnaire 30 days before your expiry date. Now, we've extended that window to 60 days before expiry, giving you an additional 30 days to complete the submission. We hope this change makes a positive difference as you prepare for next year! Best regards, SafeContractor

Posted 9 months ago

“Generally very happy with all things safe contractor BUT.... my big issue is with the time it takes from submission to accreditation. We could pay to fast-track but categorically refuse to do so as I feel the membership cost should cover it to be undertaken within the time frame set.”

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Posted 1 year ago

Hi BN Pumps Ltd, Thank you for your feedback. We truly value the insights we receive from our customers, and in response to your feedback, we've made an improvement. Previously, you could submit the renewal questionnaire 30 days before your expiry date. Now, we've extended that window to 60 days before expiry, giving you an additional 30 days to complete the submission. We hope this change makes a positive difference as you prepare for next year! Best regards, SafeContractor

Posted 9 months ago

“Despite submitting our documents for approval well ahead of the annual expiry date, Safecontrator did not begin processing the renewal until the expiry date. Minor queries were raised by Safecontractor and answers were swiftly provided, however, Safecontractor failed to complete the assessment in a reasonable time. It took a month and a half for Safecontractor to assess our documents and this was only done after a complaint was raised. Overall it's very poor and not in any way customer-focused.”

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Posted 2 years ago

Hi Wakefield Decorators Ltd, Thank you for your feedback. We truly value the insights we receive from our customers, and in response to your feedback, we've made an improvement. Previously, you could submit the renewal questionnaire 30 days before your expiry date. Now, we've extended that window to 60 days before expiry, giving you an additional 30 days to complete the submission. We hope this change makes a positive difference as you prepare for next year! Best regards, SafeContractor

Posted 9 months ago

“Not the easiest thing to use and unload documents. Quiet an expensive service for not alot.”

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Posted 2 years ago

“Painfully slow. Poor service”

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Posted 2 years ago

Good Morning, Thank you for taking the time to leave a review. Congratulations on becoming accredited! I am sorry to hear that you felt the process was a little slower this year. Your questionnaire is open all year round for you to fill in and upload documents, it becomes available to submit 30 days prior to the expiry date of your current certificate, this is to enable you to get ahead and usually allows us enough time to review your file before the current certificate expires. In regards to the poor service, we are sorry to hear this and can assure you that we take on all feedback seriously and it will be passed on. I am more than happy to arrange a call with one of our team who would be able to discuss this with you a bit further if needed. In the meantime, you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Charlotte

Posted 2 years ago

“Massively over-priced for what is essentially a paper pushing exercise. No meaningful assessment of health and safety in a real environment. I definitely wouldn’t recommend spending money on this, it’s laughable.”

Helpful Report

Posted 2 years ago

Good morning, thank you for taking the time to leave a review. Congratulations on becoming accredited! I am sorry to hear that you are so unhappy with our product, however I can assure you that we take on all feedback seriously and all comments left are read and responded to. I am more than happy to arrange a call with one of our team to discuss this further. In terms of the assessment/ question set, We’re disappointed to learn that you found the audit process did not cater for your company – we endeavour to adapt our question set and approach to meet all business needs and will be sure to pass your feedback on. In the meantime, You can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Kind Regards Charlotte

Posted 2 years ago

“You wouldn’t want to know!”

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Posted 2 years ago

Good Morning, Thankyou for taking the time to leave a review. Congratulations on becoming accredited! If you could please provide some further details, we would be more than happy to look into this for you. Alternatively, we would be happy to give you a call to discuss. In the meantime, in addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Charlotte

Posted 2 years ago

“Very hard to use, painful process every year.”

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Posted 2 years ago

Good morning Indigo Interiors LLP, Thank you for taking the time to leave a review. Congratulations on becoming accredited! I am sorry to hear that you are so unhappy with our product, however I can assure you that we take on all feedback seriously and all comments left are read and responded to. I am more than happy to arrange a call with one of our team who would be able to discuss these pain points with you and work on the best resolution, Please do let us know if you would like a member of the team to call you to discuss further. In addition to your accreditation, you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Kind Regards Charlotte

Posted 2 years ago

“The process needs to be quicker ! All you should be doing for established contractors who have been with Safe Contractor for many years is ask for all renewals, ie. Insurance, certificates if out of date, etc. this would save so much time. I and others in the trade feel that you are just trying to justify your ever-increasing price. Some of my colleagues have left Safe Contractor and have said no one ever asks for it so what is the point? We work for many blue chip large companies including Rolls Royce, Health Authorities, etc., and have only been asked once for the qualification.”

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Posted 2 years ago

SafeContractor is rated 4.3 based on 2,756 reviews