SafeContractor Reviews

Name: SafeContractor
Address: Axys House Heol Crochendy, Nantgarw, Cardiff, Wales
Rating: 4.27

4.3 Rating 2,756 Reviews

81 %

of reviewers recommend SafeContractor

Company Reviews

Metrics

4.3

Based on 2,756 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

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Anonymous

Anonymous // 01/01/2019

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“Proud to have this accreditation a badge of excellence”

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Posted 1 year ago

“Very helpful staff”

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Posted 1 year ago

“Your standard turnaround for accreditation is too long. Despite filling out questionnaires on the day they were released our accreditation had expired. Not sure if this is a blatant ploy to get everyone to upgrade their memberships to fast track”

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Posted 1 year ago

Hi Dave Watson Property Services Limited, Thank you for your feedback. We truly value the insights we receive from our customers, and in response to your feedback, we've made an improvement. Previously, you could submit the renewal questionnaire 30 days before your expiry date. Now, we've extended that window to 60 days before expiry, giving you an additional 30 days to complete the submission. We hope this change makes a positive difference as you prepare for next year! Best regards, SafeContractor

Posted 9 months ago

“Very good service. All staff extremely helpful.”

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Posted 1 year ago

“very happy with allinformation and how they communicated with us”

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Posted 1 year ago

“overall it went well though the website/accreditation submission portal does look a bit dated”

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Posted 1 year ago

“top quality help and support to make sure we were up to standard for accreditation”

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Posted 1 year ago

“The SafeContractor accreditation process involves a detailed review of a company's health and safety policies, risk assessments, and working procedures to ensure compliance with industry standards. It starts with an online application, followed by submitting relevant documentation for assessment. The process is thorough, but straightforward, aimed at demonstrating a commitment to health and safety practices. Once approved, the accreditation boosts credibility and trust with clients who prioritize safety compliance.”

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Posted 1 year ago

“Application process was clear and easy to use, but once submitted, having paid for express service 2 days, this was not forthcoming.”

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Posted 1 year ago

“Please that Blitz Group acheived accreditation. Disappointed that SafeContractor is no longer supplying certificates and clients have to subscribe to access details on accreditation. This has a major factor in deciding whether to continue membership as some of our major clients do not use this platform.”

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Posted 1 year ago

“its ridiculous that we can only submit our documents 30days prior to recertification and then have to wait 20 working dats before it is reviewed. it means the certificate has expired before you review it. You say that it is within 20 working days but my expieriecne is that it is not even looked at untilafter the 20 workimg days, despite many requests”

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Posted 1 year ago

Hi Bidvest Noonan ROI Limited, Thank you for your feedback. We truly value the insights we receive from our customers, and in response to your feedback, we've made an improvement. Previously, you could submit the renewal questionnaire 30 days before your expiry date. Now, we've extended that window to 60 days before expiry, giving you an additional 30 days to complete the submission. We hope this change makes a positive difference as you prepare for next year! Best regards, SafeContractor

Posted 9 months ago

“Your advisers are always pleasant, polite and professional. However, I think that you should review your assessment time as I submitted in good time yet instead of the outcome being done before our deadline of 01/09/24, it was awarded on 04/09/24.”

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Posted 1 year ago

Hi Reprotec UK Ltd, Thank you for your feedback. We truly value the insights we receive from our customers, and in response to your feedback, we've made an improvement. Previously, you could submit the renewal questionnaire 30 days before your expiry date. Now, we've extended that window to 60 days before expiry, giving you an additional 30 days to complete the submission. We hope this change makes a positive difference as you prepare for next year! Best regards, SafeContractor

Posted 9 months ago

“I feel that you take the money before people really understand what the process is. It took us about a month to get everything together and we had to get a H&S person which cost us more money to help us achieve it.”

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Posted 1 year ago

Good Afternoon HGB Installations Ltd, Thank you for reaching out to us. I apologize if there was any confusion regarding the sales process. Our sales team make every effort to bring our customers along on the journey during the sales cycle, and although ultimately there is no obligation to join our aim is to ensure contractors have a pleasant experience. Our sales team go through the services we offer as a business, including various packages that provide different levels of support to help you achieve SafeContractor approval. However, I understand that collecting the necessary documentation, especially in such a broad and detailed area, can be challenging. Please know that we are here to assist with any questions you may have regarding your approval or questionnaire in the future. Feel free to contact our Customer Care team on safecontractor@safecontrcator.com, feel free to ask for myself directly, and I would be than happy to help. If you have any additional feedback or need further assistance, don’t hesitate to reach out. Rhys Smith Senior Customer Care Advisor

Posted 1 year ago

“Team was helpfull. However we are not pleased with the requirement of having so many badges/ accreditations that provides the one and only SSIP scheme approval. It's a waste of money and our time.”

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Posted 1 year ago

“Very helpful assessors and clear on what they needed from us.”

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Posted 1 year ago

“From the first moment we signed up, the customer service and endless patience of the Technicians was gracious and much appreciated. Every question asked was patiently answered by both emails and realised people answering the phone when I rang with a query. Organised, thorough and helpful describes my experience.”

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Posted 1 year ago

“From the pre-audit through tto the main audit, the SafeContractor staff were very helpful and informative. This meant our audit process was completed within a few days.”

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Posted 1 year ago

“Good, reliable advice from the pre-audit and audit team which gave the impression that they really know what the company is about.”

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Posted 1 year ago

“Last renewal has been a little bit long. We have been required for attaching documents and evidence for our OHSMS, which has been also certified by an International Standard ISO 45001:2018 recently, for giving compliance for our commintment with the essentials HS requirements by at least two auditors. The last renewal has not been gotten with for an annual period. It has been more than a year for getting it. Perhaps for being attended in the audit process for more than one auditor, Procon Systems, S. A. has not gottenthe renewal annually, as we need for our activity as a Engineering company. Sometimes, the same documents for giving evidence has been required more than one time. It has caused the delay on being attended by auditor, more over in case there are more than one carrying out our renewal process. We will be very gratefull if the renewal is gotten with an annual period of time, being attended by one only auditor. Thank you so much in advance, and for your co-operation.”

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Posted 1 year ago

“Thorough, in depth, but well explained by Safe Contractor staff and achievable with a committed H&S manager.”

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Posted 1 year ago

SafeContractor is rated 4.3 based on 2,756 reviews