SafeContractor Reviews

Name: SafeContractor
Address: Axys House Heol Crochendy, Nantgarw, Cardiff, Wales
Rating: 4.27

4.3 Rating 2,756 Reviews

81 %

of reviewers recommend SafeContractor

Company Reviews

Metrics

4.3

Based on 2,756 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Our customer liaison manager, Sam Travis, has been excellent through this transition process.”

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Posted 6 years ago

Pleased that Sam was able to provide you with such a great service, thanks for your review!

Posted 6 years ago

“Very helpful all ways on the end of the phone if you needed any help”

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Posted 6 years ago

Thank you for your review - pleased our team have been on-hand to help you. Congratulations on your accreditation!

Posted 6 years ago

“The process was good but I believe we are submitting lots of information annually that you already have on file. The assessor did say that this shouldn't happen on the next accreditation”

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Posted 6 years ago

Thank you for your review. If you need support selecting appropriate documents next year, our technical team are always on hand and happy to help. Congratulations on your accreditation!

Posted 6 years ago

“Good support through the process”

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Posted 6 years ago

Thank you for your review, glad our team were able to support you.

Posted 6 years ago

“Very prompt service”

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Posted 6 years ago

Thank you for your review!

Posted 6 years ago

“The process is fairly straightforward and not too onerous on the second and third time around. Customer Service is excellent. I called a couple of times and the service representatives were nothing if not very helpful. Full credit to Alcumus' staff.”

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Posted 6 years ago

Thank you for your review and for complimenting our team on the excellent service they provided - we're very proud of them! Congratulations on your accreditation.

Posted 6 years ago

“Karen Davies was very helpful.”

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Posted 6 years ago

Thank you for your review, we're thrilled that Karen was able to help you.

Posted 6 years ago

“Although it was a lengthy process, help was always available to answer any questions I had.”

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Posted 6 years ago

Thank you for your review, we're pleased that our team were able to efficiently answer your questions and help you achieve accreditation - congratulations!

Posted 6 years ago

“It was a good procedure to complete all documentation and the people that dealt with us were very responsive and new all the requirements .”

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Posted 6 years ago

Thank you for your review, we're glad that our team were able to assist you!

Posted 6 years ago

“Very helpful in solving queries with audit quick replies. Very pleasant to deal with”

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Posted 6 years ago

Thank you for your review and congratulations on your accreditation. We're pleased that our team were able to provide you with an efficient and pleasant service.

Posted 6 years ago

“This years assessment and re-certification was completed prior to expiry of the previous certificate which was much improved on previous years. It would be beneficial if the questionnaire was issued with more than 21 days prior to expiry but this was my only complaint this year. Our account manager was very helpful and was able to push the application through to completion timeously.”

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Posted 6 years ago

Thank you for your review - we're pleased that our team were able to help you through the process. Our portal is accessible all year so we recommend updating your documents as and when you can and then submitting when the questionnaire is released to save time. Congratulations on your accreditation!

Posted 6 years ago

“The Staff were very helpful in guiding us through some of the questions in the paperwork offering us further clarification on certain points in the process.”

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Posted 6 years ago

Thank you for your review - pleased that our staff were able to help!

Posted 6 years ago

“the accredation process was easy to follow”

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Posted 6 years ago

Glad that you found the process easy to follow - thanks for your review!

Posted 6 years ago

“The application and review processes are relatively straight forward and the Safe Contractor auditors provide clear assessments of the documented evidence submissions. The Safe Contractor accreditation status is widely recognised and respected within the engineering and construction industries.”

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Posted 6 years ago

Thanks for your review - glad that you've found our audit team to be helpful.

Posted 6 years ago

“all ok , its a must so good to have”

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Posted 6 years ago

Thanks for your review!

Posted 6 years ago

“Katie Cross was very helpful in getting RMS through our assessment. Thank you for your help. Beth Revell HR Advisor & Health and Safety Coordinator”

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Posted 6 years ago

Thanks for your review, we will ensure this is fed back to our team. Really glad that we were able to help you!

Posted 6 years ago

“Took 4 phone calls to get to speak to someone regarding our overpayment, and it was dealt with poorly. expensive”

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Posted 6 years ago

Thank you for your review - sorry that you experienced an issue! We'd like to investigate this thoroughly and ensure the issue is resolved and also that this doesn't happen again, could you please give us more information so that we can investigate via our feedback form?: https://safecontractor.com/feedback

Posted 6 years ago

“The re-accreditation process was reasonably painless”

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Posted 6 years ago

Thank you for your review, congratulation on achieving accreditation again!

Posted 6 years ago

“Helpful staff.”

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Posted 6 years ago

Thanks for the review, really glad that we were able to help you!

Posted 6 years ago

“The Advisor was very helpful”

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Posted 6 years ago

Thank you for your review, glad our advisor was able to help you!

Posted 6 years ago

SafeContractor is rated 4.3 based on 2,756 reviews