SafeContractor Reviews

Name: SafeContractor
Address: Axys House Heol Crochendy, Nantgarw, Cardiff, Wales
Rating: 4.27

4.3 Rating 2,688 Reviews

81 %

of reviewers recommend SafeContractor

Company Reviews

Metrics

4.3

Based on 2,688 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

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Anonymous

Anonymous // 01/01/2019

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“Application process was clear and easy to use, but once submitted, having paid for express service 2 days, this was not forthcoming.”

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Posted 7 months ago

“Please that Blitz Group acheived accreditation. Disappointed that SafeContractor is no longer supplying certificates and clients have to subscribe to access details on accreditation. This has a major factor in deciding whether to continue membership as some of our major clients do not use this platform.”

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Posted 7 months ago

“its ridiculous that we can only submit our documents 30days prior to recertification and then have to wait 20 working dats before it is reviewed. it means the certificate has expired before you review it. You say that it is within 20 working days but my expieriecne is that it is not even looked at untilafter the 20 workimg days, despite many requests”

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Posted 7 months ago

Hi Bidvest Noonan ROI Limited, Thank you for your feedback. We truly value the insights we receive from our customers, and in response to your feedback, we've made an improvement. Previously, you could submit the renewal questionnaire 30 days before your expiry date. Now, we've extended that window to 60 days before expiry, giving you an additional 30 days to complete the submission. We hope this change makes a positive difference as you prepare for next year! Best regards, SafeContractor

Posted 2 months ago

“Your advisers are always pleasant, polite and professional. However, I think that you should review your assessment time as I submitted in good time yet instead of the outcome being done before our deadline of 01/09/24, it was awarded on 04/09/24.”

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Posted 7 months ago

Hi Reprotec UK Ltd, Thank you for your feedback. We truly value the insights we receive from our customers, and in response to your feedback, we've made an improvement. Previously, you could submit the renewal questionnaire 30 days before your expiry date. Now, we've extended that window to 60 days before expiry, giving you an additional 30 days to complete the submission. We hope this change makes a positive difference as you prepare for next year! Best regards, SafeContractor

Posted 2 months ago

“I feel that you take the money before people really understand what the process is. It took us about a month to get everything together and we had to get a H&S person which cost us more money to help us achieve it.”

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Posted 7 months ago

Good Afternoon HGB Installations Ltd, Thank you for reaching out to us. I apologize if there was any confusion regarding the sales process. Our sales team make every effort to bring our customers along on the journey during the sales cycle, and although ultimately there is no obligation to join our aim is to ensure contractors have a pleasant experience. Our sales team go through the services we offer as a business, including various packages that provide different levels of support to help you achieve SafeContractor approval. However, I understand that collecting the necessary documentation, especially in such a broad and detailed area, can be challenging. Please know that we are here to assist with any questions you may have regarding your approval or questionnaire in the future. Feel free to contact our Customer Care team on safecontractor@safecontrcator.com, feel free to ask for myself directly, and I would be than happy to help. If you have any additional feedback or need further assistance, don’t hesitate to reach out. Rhys Smith Senior Customer Care Advisor

Posted 6 months ago

“Team was helpfull. However we are not pleased with the requirement of having so many badges/ accreditations that provides the one and only SSIP scheme approval. It's a waste of money and our time.”

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Posted 7 months ago

“Very helpful assessors and clear on what they needed from us.”

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Posted 7 months ago

“From the first moment we signed up, the customer service and endless patience of the Technicians was gracious and much appreciated. Every question asked was patiently answered by both emails and realised people answering the phone when I rang with a query. Organised, thorough and helpful describes my experience.”

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Posted 9 months ago

“From the pre-audit through tto the main audit, the SafeContractor staff were very helpful and informative. This meant our audit process was completed within a few days.”

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Posted 9 months ago

“Good, reliable advice from the pre-audit and audit team which gave the impression that they really know what the company is about.”

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Posted 9 months ago

“Last renewal has been a little bit long. We have been required for attaching documents and evidence for our OHSMS, which has been also certified by an International Standard ISO 45001:2018 recently, for giving compliance for our commintment with the essentials HS requirements by at least two auditors. The last renewal has not been gotten with for an annual period. It has been more than a year for getting it. Perhaps for being attended in the audit process for more than one auditor, Procon Systems, S. A. has not gottenthe renewal annually, as we need for our activity as a Engineering company. Sometimes, the same documents for giving evidence has been required more than one time. It has caused the delay on being attended by auditor, more over in case there are more than one carrying out our renewal process. We will be very gratefull if the renewal is gotten with an annual period of time, being attended by one only auditor. Thank you so much in advance, and for your co-operation.”

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Posted 9 months ago

“Thorough, in depth, but well explained by Safe Contractor staff and achievable with a committed H&S manager.”

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Posted 9 months ago

“Very professional and efficient. It's so refreshing to be able to ring a company and speak to a helpful human!”

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Posted 9 months ago

“Process takes way too long. It took you almost 20 working days to look at the submission. I am then told you needed a little more information that then pushed the audit back more days. It then went before an auditor and passed ok. I work with CHAS, Constructionline, RISQS, Achilles and Acclaim remotely. You are the only Company who have these time frames! I understand if I want it done quicker then I have to upgrade our package, but why would I when other accreditations offer a better service without having to pay the extra. We will look next year whether other accreditations are accepted by our Clients, I have already been told by those I've spoken to that they will accept other accreditations.”

Helpful Report

Posted 9 months ago

Good afternoon Alpha Electronics Southern Ltd, Thank you for taking the time to leave us a review. Positive or negative, we do always appreciate your feedback. Congratulations on gaining your accreditation! I am sorry to hear that in this instance you felt our service fell short of your expectations. At SafeContractor we do operate a queue system owing to the volume of accounts we have to process. To counter this, we do offer a variety of packages dependant on the needs of our contractors. For example, those who are happy to wait don't need to upgrade, but for businesses where there is urgency the express package is more appropriate. As your business is on the standard package these lead times for accreditation can apply. In order to avoid delays, You can complete your questionnaire all year round and then submit 30 days before expiry. I am sorry to hear that you are so unhappy with our product, however I can assure you that we take on all feedback seriously and all comments left are read and responded to. I am more than happy to arrange a call with one of our team who might be able to talk you through how to get the most out of your accreditation. In the meantime, in addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Charlotte Gibbs Senior Customer Care Advisor

Posted 8 months ago

“The lady who helped us was very helpful with us getting the last pieces of information in. The portal is easy to use.”

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Posted 9 months ago

“This year was very smooth. Unclear what we receive for the cost as all documents uploaded by myself. Would appreciate a breakdown of the fees.”

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Posted 9 months ago

“this was my first time dealing with accreditation. went quite smoothly and the team were very helpful.”

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Posted 9 months ago

“I had the pleasure of dealing with Derek King who was so helpful. He made the process so easy and helped out with any problems I had”

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Posted 9 months ago

“Auditing process was very slow and no update during this stage.”

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Posted 9 months ago

Good Morning Top Shine Ltd, Thank you for taking the time to leave us a review. Positive or negative, we do always appreciate your feedback. Congratulations on gaining your accreditation! I am sorry to hear that in this instance you didn't have the necessary contact to go through the approval. At SafeContractor we do operate a queue system owing to the volume of accounts we have to process. Reviewing your account I can see that we communicated a lot via email asking for some additional information, thank you for working with us in getting these documents to us so that we could complete our checks. In the meantime, in addition to gaining your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Rhys

Posted 9 months ago

“Everyone we dealt with was pleasant & helpful & the whole process was done efficiently.”

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Posted 9 months ago

SafeContractor is rated 4.3 based on 2,688 reviews