SafeContractor Reviews

Name: SafeContractor
Address: Axys House Heol Crochendy, Nantgarw, Cardiff, Wales
Rating: 4.28

4.3 Rating 2,562 Reviews

81 %

of reviewers recommend SafeContractor

Company Reviews

Metrics

4.3

Based on 2,562 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 68%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It's protracted unless you pay a premium to have it dealt with swiftly. I had submitted documents that were within date, but when someone looked at the file these had expired so was requested to re-submit new ones.”

Helpful Report

Posted 1 month ago

“The assessment side of things was made very easy with direct communication with the assessor which reduced the to-ing and fro-ing and a successful submission made. Delays with invoicing and slight delay in receving the certificates has prevented the 5-stars.”

Helpful Report

Posted 1 month ago

“ddddddddddddddddddddddd”

Helpful Report

Posted 3 months ago

“Very slow to get accreditation after submitting the questionnaire, i.e. we get the new cert after expiry of the old one and when customers ask us for the new cert for their files we have to tell them that we are waiting on it, which is not very professional”

Helpful Report

Posted 3 months ago

“very informative process with helpful guides on how what informamtion is required to complete the process”

Helpful Report

Posted 3 months ago

“Updating the portal is simple to use and the accreditation was approved very quickly, with firndly staff making contact to advise. Thank you.”

Helpful Report

Posted 3 months ago

“Great customer service”

Helpful Report

Posted 3 months ago

“Well That was easy”

Helpful Report

Posted 3 months ago

“Poor as it took over 2 months to get accrediated after submitting the documents”

Helpful Report

Posted 3 months ago

“Straight forward and easy”

Helpful Report

Posted 3 months ago

“Poor all round, takes months to get through an audit, documents acceptable last year are now not acceptable, the responses are slow, takes weeks to come back, it isnt something I would recoment. The fact that we previously went through an ISO 45001 audit with no problem makes me wonder what the real cause of the delays is for.”

Helpful Report

Posted 3 months ago

“Straight forward process with a good team of advisers.”

Helpful Report

Posted 3 months ago

“Aggressive high pressure sales and renewal tactics made this a very unpleasant experience, core service is fine, customer management, onboarding and relationship management is terrible”

Helpful Report

Posted 3 months ago

“Great process, helped highlight areas that our procedures didn’t quite cover. Ultimately, allowed us to demonstrate our compliance to Health and Safety within our industry, through their audit process. Highly recommend.”

Helpful Report

Posted 3 months ago

“Following down this path for HLB Engineering Ltd was the right step,opening bew doors too progress my company”

Helpful Report

Posted 3 months ago

“Very helpful staff and an easy process.”

Helpful Report

Posted 3 months ago

“If I could give you zero stars I would. I've never come across a company with such bad customer service. Only interested in getting membership payment off you, then the service they deliver is appalling. Glad I cancelled my membership.”

Helpful Report

Posted 3 months ago

“Very attentive and helpful.”

Helpful Report

Posted 3 months ago

“I am very disappointed at the service provided by safe contractor. We had our renewal recently and I agreed on receipt of renewal a payment date which was agreed and confirmed. Prior to this date I received a rather what I felt threatening email stating if I didn’t pay the renewal our membership would be terminated. This is the left not knowing what the right has agreed and I found this very unprofessional. I hope that this feed back is received as a training issue to some staff who write these sort of communications to long standing customers.”

Helpful Report

Posted 3 months ago

“The support from Safecontractor was good and the process understandable.”

Helpful Report

Posted 3 months ago

SafeContractor is rated 4.3 based on 2,562 reviews