SafeContractor Reviews

Name: SafeContractor
Address: Axys House Heol Crochendy, Nantgarw, Cardiff, Wales
Rating: 4.28

4.3 Rating 2,562 Reviews

81 %

of reviewers recommend SafeContractor

Company Reviews

Metrics

4.3

Based on 2,562 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 68%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

Anonymous

Anonymous // 01/01/2019

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“Great response and help from your team”

Helpful Report

Posted 1 month ago

“Of all the HSE portals, I have to manage, SafeContractor is by far the slowest, when login on, I generally go for a cup of tea, have breakfast by this time the system has logged me on. When going from section to section, it is still very slow, which has been the case for many years. It might be worth consulting with your portal service provider so as to speed things up?”

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Posted 1 month ago

“Very helpful, assisted me when required.”

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Posted 1 month ago

“The website is very slow. Staff weren't particualry helpful The questions below aren;t relvant!”

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Posted 1 month ago

“It's quite time consuming to be honest, but then I suppose it should be, after all it's not worth having if it's easy. I'm disappointed not to have received an up to date logo for our website, nor one for Sustainability Accrediation Silver Award, as that would be good to put on our company paperwork and website, but I understand that it's going to be a necessary part of the SafeContractor accreditation in future so no additional logo is deemed to be required but I still think it's a missed opportunity for positive marketing.”

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Posted 1 month ago

“when you receive help, they are usually helpful, but you only receive help if you wait 20 days or 5 days etc or PAY for a speeded up service”

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Posted 1 month ago

“Auditor/ Advisor was very supportive & helpful.”

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Posted 1 month ago

“I found this year that Safecontractor was slow to respond to any emails and took a very long time to process my renewal. Last year I got a safecontractor card, nothing this year. Also last year I got a proper certificate, this year nothing. Not great for the cost.”

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Posted 1 month ago

“Always very slow to actually accredited the qualification to the point our ceritification expires before we are recertified. My emails were also ignored and I ended up having to seek a contact out via linkedin to resolve.”

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Posted 1 month ago

“We submitted our application at the end of February and heard nothing till the final day that Alcumus must respond ( this has happened before they try and leave it to encourage you to use the enhanced service and pay more. We left it knowing they would contact us ) None of our suppliers noticed that it hadnt renewed which makes us question why we even need it. Once we were given an assessor it took 11 days not the promised 5. This is a money making machine . Dont use them unless you absolutely have to”

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Posted 1 month ago

“Take way too long if there are any queries, and then when they do ask for more answers once you have sent them off they come back with some different ones! Taken nearly 3 months this year!!”

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Posted 1 month ago

“Very long drawn out process speaking to far too many people.”

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Posted 1 month ago

“Too slow You are the only SSIP provider I know that has a 45-day turnaround, especially as you are only issuing your certificates on the back of someone elses, and they have done the all the hard work auditing for you. And you are the only one that charges an upgrade fee to have the audit completed faster.”

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Posted 1 month ago

“Efficient process and people were friendly and easy to deal with.”

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Posted 1 month ago

“Well done”

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Posted 1 month ago

“Everything looks amazing :)”

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Posted 1 month ago

“Unfortunately we have to deal with them.”

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Posted 1 month ago

“You did not deliver the service in the time scales you advertise & when asked why it was because of low staffing numbers & a high amount of businesses had submitted their assessments at the same time.”

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Posted 1 month ago

“Great service and assistance from the Alcumus Safe Contractor Scheme team.”

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Posted 1 month ago

“It’s not aimed at very small family companies that do not work in construction and work from home address and do not employ anyone”

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Posted 1 month ago

SafeContractor is rated 4.3 based on 2,562 reviews