SafeContractor Reviews

Name: SafeContractor
Address: Axys House Heol Crochendy, Nantgarw, Cardiff, Wales
Rating: 4.27

4.3 Rating 2,756 Reviews

81 %

of reviewers recommend SafeContractor

Company Reviews

Metrics

4.3

Based on 2,756 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been completing the Safe Contractor for the last 2 years for the company I work for and each year they always provide me with the guidance and support in which I require.”

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Posted 10 months ago

“The renewal process was quite easy to do, simple and straightforward, with good information supplied when requried. The helpdesk were very helpful.”

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Posted 10 months ago

“Overall, Safe Contractor provided a straightforward and structured accreditation process, which we found helpful. However, we were disappointed that our newly developed Health and Safety policy was not accepted, despite it being professionally written at significant expense. This was the only downside for us, as we had invested heavily to ensure it met industry standards. Apart from this, the experience was positive, and the platform was user-friendly.”

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Posted 10 months ago

“straight forward so long as you have all information to hand”

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Posted 10 months ago

“Good communication”

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Posted 11 months ago

“Great support was given from beginning to end to ensure we had the correct documentation and procedures in place to be awarded the accreditation.”

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Posted 11 months ago

“Excerllent Service”

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Posted 11 months ago

“Emma was helpful during audit. Many Thanks”

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Posted 11 months ago

“The audit and format were great and easy to navigate”

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Posted 11 months ago

“Veryhelpful and supportive when assistyance was requyired i renewing our applicatioon”

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Posted 1 year ago

“As a first timne user this was very easy and simple to follow instructions on the requirement, The staff were very helpfully in ledtting me know exactly what needed to be sent over for the assessment.”

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Posted 1 year ago

“Great support from the auditor which made the process smooth to complete.”

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Posted 1 year ago

“Ordinarily Every year I would have given Safe Contrator 5 stars, Hoever this year thwre was a massive drop in service without expliation or apology. It took over 2 months of me chasing to get our certificate accreditted”

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Posted 1 year ago

“Safecontractor give you a very small window in terms of a notification to renew your accreditation, then they inform you your accreditation is going to run out in 2 weeks. They will then contact you saying you can fast track you application for a fee to ensure your accreditation doesnt lapse. This should not happen, an email should be sent out 30 days prior, giving you plenty of time to submit your data.”

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Posted 1 year ago

Hi FA-ST Filtration Analysis Services Technology Ltd, Thank you for your feedback, and congratulations on becoming approved! We truly value the insights we receive from our customers, and in response to your feedback, we've made an improvement. Previously, you could submit the renewal questionnaire 30 days before your expiry date. Now, we've extended that window to 60 days before expiry, giving you an additional 30 days to complete the submission. We hope this change makes a positive difference as you prepare for next year! Best regards, SafeContractor

Posted 9 months ago

“It is an annual nightmare.... this year I submitted everything 4 weeks before renewal, the portal won't allow any earlier. I was contacted by an auditor a week or so after who was going through our submission and requesting information, apparantly even though we are principal contractor with Constructionline we couldn't use "deem to satisfy". Once we had gone through his hoops, we then were passed to a second auditor who started the process all over again and she wanted different things submitting than the previous auditor, in effect we were audited twice. The time it took between the second auditor requesting information then being out of office for a few days each time meant that our accreditation lapsed. Its all sorted now but each year its an epic, far over and above CHAS or Constructionline.”

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Posted 1 year ago

Hi Daniel Charles Construction Ltd, Thank you for your feedback. We truly value the insights we receive from our customers, and in response to your feedback, we've made an improvement. Previously, you could submit the renewal questionnaire 30 days before your expiry date. Now, we've extended that window to 60 days before expiry, giving you an additional 30 days to complete the submission. We hope this change makes a positive difference as you prepare for next year! Best regards, SafeContractor

Posted 9 months ago

“Very good and easy to use.”

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Posted 1 year ago

“As a sucessful maintenance contractor we use many differenet accreditation bodies. The safe contractor portal offers smooth uploads and is easy to use, so important in todays busy world! The customer services team is effective and quick to respond. All in All a positive experience.”

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Posted 1 year ago

“Process is fine but not sure you really are interested as in most cases our approval is linked to payment as opposed to looking at the information provided.”

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Posted 1 year ago

“It is all very confusing for a small contractor and getting mixed and misleading replies didn't help. I found it quite frustrating.”

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Posted 1 year ago

“VERY EASY PROCESS AND HELPFUL COMMUNICATION”

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Posted 1 year ago

SafeContractor is rated 4.3 based on 2,756 reviews