SafeContractor Reviews

Name: SafeContractor
Address: Axys House Heol Crochendy, Nantgarw, Cardiff, Wales
Rating: 4.27

4.3 Rating 2,756 Reviews

81 %

of reviewers recommend SafeContractor

Company Reviews

Metrics

4.3

Based on 2,756 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

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Anonymous

Anonymous // 01/01/2019

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“very happy with the service”

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Posted 2 months ago

“The system you use is not very user friendly, it hangs a great deal and I have been 'ejected' from it a number of times and lost work. Would be great to get this uplifted.”

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Posted 2 months ago

“The process is fine, however SafeContractor have now stopped issuing a certificate that shows the part 2, quality compliance section has also been completed and there is no reference to it on the main certificate, so it seems that it's a fairly pointless addition?? Unfortunately this has affected the score on the review and whether I would recommend SafeContractor. The SafePQQ certificate may be something that you need to look into reinstating for the future.”

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Posted 2 months ago

“The audit went according to plan, made all the better with prompt email replies and uploading of documents, making the process almost effortless after everything was finalized. Much appreciated to the Safe Contractor team.”

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Posted 2 months ago

“Excellent guidance and support from the auditor. We are greatful with the support received”

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Posted 2 months ago

“a very good service”

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Posted 2 months ago

“All good. Fairly simple but comprehensive procedure”

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Posted 2 months ago

“helpful friendly staff to help through the process”

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Posted 2 months ago

“It feels overly complicated. I'm not sure what is the point of the pre-audit, as some of the same questions are asked on the main audit anyway.... and as i've heard pretty much every year from your pre-audit team, the main audit is where it's at.”

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Posted 2 months ago

“The application process has been made easy to complete online through the portal. There is a preaudit once submitted to make sure you have all the information request. I was contacted by one of the Technical Support Officer's for further information via a phone call and followed with a suporting email. I have found the Safecontractor support team extremely helpful and would not hesitate to this route for your accreditation.”

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Posted 2 months ago

“Ross was very helpful with the information I needed to provide thanks”

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Posted 3 months ago

“Good support and fast responses during the accreditation stages”

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Posted 3 months ago

“Personal assistant was very helpful with ensuring that we covered everything required.”

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Posted 5 months ago

“Our experience with the SafeContractor accreditation process has been very positive. The system is clear and user-friendly, and the support team is always helpful and responsive. It’s been a valuable way for us to demonstrate our commitment to health, safety, and compliance to clients and stakeholders.”

SafeContractor 5 star review on 18th July 2025

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Posted 5 months ago

“Sales: Good communications and solution orientated .. good ... What was not clear upfront was what kind of Standard Activities Safecontractor apply exactly and if our scope was a good fit. At the very end of the certification process it became clear that maybe SafeContractor was not the best fit (more focussed on construction?). This really needs more transparency upfront and should be fully clear to client prior to paying the fee. Score 2. Pre-screering process ... takes a lot of time and effort, not very flexible but agent was willing to think solutions. In the end many things which were asked during pre-screening were asked again during audit phase. a lot of time and effort were taken by this process with limited value. score 2 on value, 3-4 on support from agent. Audit: The activity based approach is not flexible and there is little to no room for interpretation. This is where the standard approach really works against you. Focus is on compliance on paper and no room for interpretation. Comparing to Achillis UVDB, they have a much more granular breakdown and allow more flexibility. This approach will stop me from recommending you for use in Oil and Gas Services I think .. as the standard activities are not a good fit and not sufficiently flexible .. The auditor did her level best to support, so she that was good ... in then, I am now glad to have reached accredidation and will likely keep it renewed for now. score 2-3 on process, score 4/5 on agent.”

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Posted 5 months ago

“Well structured”

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Posted 5 months ago

“Thank you for all the help! So quickly getting back to us in need. Thanks again! Look forward to next year!”

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Posted 5 months ago

“Good communication and thorough check”

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Posted 5 months ago

“I feel what & how this accreditation was sold to me was somewhat misleading. The lady I initially was sold this by was very polite and helpfully. I was advised that support and guidance would be provided and with the process. Following purchase, the first phone call I recieved was from someone trying to sell me additional services to support the accreditation process. So rather than support I got a sales call instead. The experiance as a whole has been somewhat unsatifying. Safe contractor don't seem interested unless your spending the big bucks. Out the entire process I had one decent call from an inexperianced advisor whom did there best to advise me and support. Being a small start up. I'm on the road and site alot working. When I get a phone call from someone, a message is never left. However, you seem to be very good at sending long generic unhelpful emails that leave me confused. I feel I've spent my first years accreditaion money on nothing and will shortly have to pay again soon. Extremely frustrating.”

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Posted 5 months ago

“We are a small frim that needs help when going through the yearly assessment, we get that support here”

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Posted 5 months ago

SafeContractor is rated 4.3 based on 2,756 reviews