SafeContractor Reviews

Name: SafeContractor
Address: Axys House Heol Crochendy, Nantgarw, Cardiff, Wales
Rating: 4.27

4.3 Rating 2,688 Reviews

81 %

of reviewers recommend SafeContractor

Company Reviews

Metrics

4.3

Based on 2,688 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

SafeContractor 5 star review on 3rd December 2024

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SafeContractor 5 star review on 21st September 2023

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SafeContractor 5 star review on 20th March 2023

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SafeContractor 5 star review on 25th November 2021

Redline Safety Ltd

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Portal for renewal not easy to navigate as "where to go next" does not appear to be logical. Various colour codes, signs & symbols not easy to translate! Seems a very big company with so many tentacles and so many contact names pop up here & there that we're not sure who deals with what!”

Helpful Report

Posted 2 years ago

Good Morning Bellsure Supplies Limited, Firstly, Congratulations on gaining your accreditation! We also thank you for taking the time to leave this review, we accept any comments whether this is positive or negative. Your specific feedback regarding the user interface of the portal has been passed onto our development team for consideration. While the portal can be confusing on your first attempt when becoming accredited there are various options to streamline the process, one being our Assisted package as you would have a dedicated Technical Support Officer to guide you through all parts of your journey. When completing the questionnaire you also have access to our Customer Care team who you would be happy to assist with any aspect of your SafeContractor. They can be contacted on safecontractor@safecontractor.com Best Wishes, Rhys

Posted 2 years ago

“No problems completing the questionnaire. No tricky questions!”

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Posted 2 years ago

Hi Central Scaffolding (Burton) Ltd, Thank you very much for taking time to leave a review. Congratulations on gaining your accreditation! We are so pleased you found the process easy and had the support you needed to gain accreditation this year. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Charlotte

Posted 2 years ago

“good and prompt responses, both time wise and details/requests all correspondence (mostly e-mail)satisfactorily dealt with in a professional but pleasant manner”

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Posted 2 years ago

Good afternoon T Mousley & Sons Tree Care, Thank you very much for taking time to leave a review. Congratulations on gaining your accreditation! We are so pleased you we happy with the process and correspondence that you had during your renewal. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Charlotte

Posted 2 years ago

“From start to finish the support was impeccable. The auditors were knowledgable and extremely helpful when it came to the collation of evidence.”

Helpful Report

Posted 2 years ago

Hi TEAM HG LIMITED, Thank you very much for taking time to leave a review. Congratulations on gaining accreditation! We are so pleased that you had the support that you needed and we are grateful for your great comments regarding our audit team. We will be sure to pass this on. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Charlotte

Posted 2 years ago

“Very Helpful”

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Posted 2 years ago

Hi H&M Services, Thank you for taking time to leave a review. Congratulations on gaining accreditation! We are pleased you are happy with the process and had the support you needed to gain accreditation this year. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Charlotte

Posted 2 years ago

“Very helpful staff made the whole process as painless as possible”

Helpful Report

Posted 2 years ago

Hi Eltec Services Ltd, Thank you very much for taking time to leave a review. Congratulations on gaining accreditation! We are so pleased you we happy with the process and had the support you needed to gain accreditation this year. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Charlotte

Posted 2 years ago

“i have had to contact your company on many occasions to find out what the issues are with the submission , i would expect that a follow email or alert would be sent to us if there is an issue with the submission and a description of the issue and its solution. i look forward to your response kind regards Alphatec”

Helpful Report

Posted 2 years ago

Hi Alphatec 2000, Thank you for taking the time to leave us a review. Positive or negative, we do always appreciate your feedback. Congratulations on gaining your accreditation! I am sorry to hear that in this instance you felt our service fell short of your expectations. At SafeContractor we do operate a queue system owing to the volume of accounts we have to process. We do offer a variety of packages dependant on the needs of our contractors. As your business is on the standard package the lead time for accreditation can apply, in regards to your application we do contact via telephone and email within the timeframe and i can see that contact was made from both ends and then resolved. I will certainly pass on your valued feedback to the relevant department. In the meantime, in addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Charlotte

Posted 2 years ago

“Complicated, timeconsuming and expensive, but we need it.”

Helpful Report

Posted 2 years ago

Hi SANDERSON FACILITIES LTD, Thank you for taking the time to leave a review. Congratulations on becoming accredited! I am sorry to hear that you are unhappy with our product, however I can assure you that we take on all feedback seriously and all comments left are read and responded to. I am more than happy to arrange a call with one of our team who might be able to talk around this in more detail and discuss how we can improve your experience. In the meantime, you can take advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Kind Regards Charlotte

Posted 2 years ago

“I've been with safecontractor many years and all ways find them helpful with any questions I have”

Helpful Report

Posted 2 years ago

Hi Paul, Thank you very much for taking time to leave a review. Congratulations on gaining accreditation! We are so pleased you are happy with the process and got the support you needed to gai accreditation. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Charlotte

Posted 2 years ago

“Excellent feedback and quick turnaround”

Helpful Report

Posted 2 years ago

Hi Thank you for taking time to leave a review. Congratulations on gaining accreditation! We are so pleased you we happy with the process and turnaround! In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Charlotte

Posted 2 years ago

“A process that was easy to run through and update accordingly without to much duplication.”

Helpful Report

Posted 2 years ago

Hi T & S Environmental Ltd, Thank you for taking time to leave a review. Congratulations on gaining accreditation! Great to hear that you found the process easy! We will be sure to pass your feedback on. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Charlotte

Posted 2 years ago

“Very thorough audit process. The auditors explained each request for documentation at every stage though. Reassuring. Friendly and efficient.”

Helpful Report

Posted 2 years ago

Good afternoon Ramora Ltd, Thank you very much for taking time to leave a review. Congratulations on gaining accreditation! We are so pleased you we happy with the process and had the support you needed to gain accreditation this year. We will be sure to pass on your feedback. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Charlotte

Posted 2 years ago

“very supportive and professional”

Helpful Report

Posted 2 years ago

Hi SIAE Microelettronica Limited, Thank you very much for taking time to leave a review. Congratulations on gaining accreditation! We are so pleased you we happy with this years renewal and had the support you needed to gain accreditation this year. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Charlotte

Posted 2 years ago

“Helped me through the list and sent over a few templates which was useful.”

Helpful Report

Posted 2 years ago

Hi Abbey Installations Ltd, Thank you very much for taking time to leave a review. Congratulations on gaining accreditation! We are so pleased you are happy with the process and had the support you needed to gain accreditation this year. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Charlotte

Posted 2 years ago

“I found the whole accreditation prosses very slow and money lead. The only way to stay accredited would be to pay to speed up the audit prosses which I feel is very unfair and something we are not willing to do. If it was not for the fact we are required by our contractors to be safe contractor accredited, we would use an alternative.”

Helpful Report

Posted 2 years ago

Good Morning M.S.I Alarms Limited, Thank you for taking the time to leave us a review. Positive or negative, we do always appreciate your feedback. Congratulations on gaining your accreditation! I am sorry to hear that in this instance you felt our service didn't meet expectations. At SafeContractor we do operate a queue system owing to the volume of accounts we have to process. To counter this, we do offer a variety of packages dependant on the needs of our contractors. For example, those who are happy to wait don't need to upgrade, but for businesses where there is urgency the express package is more appropriate. As your business is on the standard package these lead times for accreditation can apply. In order to avoid delays, You can complete your questionnaire all year round and then submit 30 days before expiry. I will certainly pass this feedback on. In the meantime, in addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Charlotte

Posted 2 years ago

“i had s few issues with my application when i contacted them regarding the matter they were so helpful and all resolved”

Helpful Report

Posted 2 years ago

Good Morning D & M Gym Services, Thank you for taking time to leave a review. Congratulations on gaining accreditation! We are sorry to hear you initially had a few issues. We are so pleased this was resolved and you had the support you needed to gain accreditation. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Charlotte

Posted 2 years ago

“After submitting the various updated documents and procedures, a member of the customer service team contacted us and discussed a few issues that needed verification. With their assistance we changed a few details and resubmitted the assessment... We passed !!”

Helpful Report

Posted 2 years ago

Hi Key Electrical & Data Services Ltd, Thank you very much for taking time to leave a review. Congratulations on gaining accreditation! We are so pleased you we happy with the process and had the support you needed to gain accreditation this year. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Charlotte

Posted 2 years ago

“The accreditation process is clear and straightforward. The renewal process is simple to complete providing you have maintained your policies and procedures in line with current Health & Safety practice.”

Helpful Report

Posted 2 years ago

Good Morning Alpha Surveys Ltd, Thank you for taking time to leave a review. Congratulations on becoming accredited! I am pleased to hear that you found our process straightforward and had the help you needed to gain accreditation. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Charlotte

Posted 2 years ago

“It took a little time ,my fault but Emma was great at sorting it out Very helpful”

Helpful Report

Posted 2 years ago

Hi David Ellison T/a D W Ellison Decorators, Thank you so much for taking the time to leave a review. Congratulations on gaining accreditation this year! We will be sure to pass your feedback to Emma! Please take advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best wishes, Charlotte

Posted 2 years ago

“All ok, but some of the questions can be difficult to answer when you are a small company of three”

Helpful Report

Posted 2 years ago

Hi XCEL Line Marking & Civils Ltd, Thank you for taking time to leave a review. Congratulations on becoming accredited! It looks like you were on our Premier package this year and we hope that the support from our team met your expectations. In terms of the question set, We’re disappointed to learn that you found the audit process did not cater for your company – we endeavour to adapt our question set and approach to meet all business needs. We will certainly pass this feedback on to our technical team. In the meantime, Please take advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Charlotte

Posted 2 years ago

SafeContractor is rated 4.3 based on 2,688 reviews