SafeContractor Reviews

Name: SafeContractor
Address: Axys House Heol Crochendy, Nantgarw, Cardiff, Wales
Rating: 4.27

4.3 Rating 2,756 Reviews

81 %

of reviewers recommend SafeContractor

Company Reviews

Metrics

4.3

Based on 2,756 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Much better process than in 2022 when the reviewer had not done the slightest bit of work to find out what the business was about. In 2023 there was another opportunity for Safe Contractor to make a mess of it again with multiple individuals 'pitching in' clearly without reading any of the background. There really should be more 'joined up thinking' in the business. Weren't Safe Contractor supposed to have Account Managers? Well that never happened.”

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Posted 2 years ago

“Best explanation in any direction I highly recommended help my Bussines To start my journey with hard work I will thank to all of the staff from safe contractor”

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Posted 2 years ago

Good Afternoon Eco Light Electrical, Thank you very much for taking time to leave a review. Congratulations on gaining your accreditation! We are so pleased you were happy with the process and correspondence that you had during your renewal. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Rhys

Posted 2 years ago

“We used to be accredited a few years ago, but gave up with the Alcumus portal as the process was cumbersome and our data was deleted on two occasions. We gained accreditation with another SSIP member and due to a client request, we had to carry out the DTS process. However, even this was unnecessarily long-winded and in our view out of step with the principle of SSIP equivalence with other providers requiring less of a repeat of the full accreditation process.”

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Posted 2 years ago

Good Afternoon Roywood Contractors, Thank you for taking the time to leave us a review. Positive or negative, we do always appreciate your feedback. Firstly, Congratulations on gaining your accreditation! I am sorry to hear that in this instance you felt our service fell short of your expectations. The DTS process with us means that when you use another provider's SSIP certificate it will shorten our question set. Even with a DTS we require some information from you as we tailor the questionnaire to fit you as a company based on the work activities had been selected. We endeavour to adapt our question set and approach to meet all business needs, I will certainly pass on your valued feedback to the relevant department. If you wanted to discuss anything further with us then please contact the Customer Care team here at SafeContractor. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Rhys

Posted 2 years ago

“Always very helpful”

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Posted 2 years ago

Good Afternoon Tall Mast And Tower Maintenance Ltd, Thank you very much for taking time to leave a review. Congratulations on gaining your accreditation! We are so pleased you were happy with the correspondence that you had during your renewal. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Rhys

Posted 2 years ago

“This is year 7 for me as a one man labour only company, the first 4 years were the worst but once you negotiate, know the process, get the right people in house, use last year's info it isn't too painful.”

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Posted 2 years ago

Good Afternoon RH Lift Services Ltd, Thank you very much for taking time to leave a review. Congratulations on gaining your accreditation! We are so pleased you were happy with the process and worked with us for you to gain your accreditation once more. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Rhys

Posted 2 years ago

“During the review process we had some issues brought up by the auditors but on review they had either not read our information correctly or mis read information for the money and time it takes to complete the whole process i would of hoped a bit more attention to detail from safe contractor auditors. Other then this the process was quite straight forward.”

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Posted 2 years ago

Hi Technical Power Services Ltd, Thank you very much for taking time to leave a review. Firstly congratulations on gaining your accreditation! We’re disappointed to learn the experience that you had within your journey with us – we endeavour to adapt our approaches and processes to make your time with us better. I will certainly pass on your valued feedback to the relevant department for their review. Feel free to take advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Rhys

Posted 2 years ago

“Great organisation and very professional. They helped us through every stage of our accreditation process. Highly recommend.”

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Posted 2 years ago

Good Afternoon KQ Engineering Services LTD, Thank you very much for taking time to leave a review. Congratulations on gaining your accreditation! We are so pleased you were happy with the way that we conduct the assessment and correspondence that you had during your renewal. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Rhys

Posted 2 years ago

“I find that the process is generally straight forward to follow.”

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Posted 2 years ago

Good Afternoon Specialist Lift Services Ltd, Thank you very much for taking time to leave a review. Congratulations on gaining your accreditation! We are so pleased you were happy with the process and that you worked with us to gain your accreditation. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Rhys

Posted 2 years ago

“Very very slow. Although you can add documents throughout the year, you can't submit until a certain date, but then the checking takes so long that every year, the certificate is well out of date before the new one is approved and customers are chasing us every year for the updated document.”

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Posted 2 years ago

Hi MR D M Arnold, Mrs A Arnold and Mr M W Sadowski t/a Waterwide, Thank you for taking the time to leave us a review. Positive or negative, we do always appreciate your feedback. Congratulations on gaining your accreditation! I am sorry to hear that in this instance you felt our service fell short of your expectations. At SafeContractor we do operate a queue system owing to the volume of accounts we have to process. To counter this, we do offer a variety of packages dependant on the needs of our contractors. For example, those who are happy to wait don't need to upgrade, but for businesses where there is urgency the express package is more appropriate. I will be sure to pass your feedback on to the relevant department. In the meantime, in addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Charlotte

Posted 2 years ago

“With surge in business and Accreditation due looming It was a relief to have Raveena on hand to provide a pre audit And guidance to get us through with flying colours.”

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Posted 2 years ago

Good Afternoon LRL Refurbs Limited, Thanks you for your review. Congratulations on becoming accredited! I am pleased to hear that you found the preaudit process to be useful and had the support and guidance needed to gain accreditation. I will certainly pass this feedback on, thank you. In the meantime, in addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Charlotte

Posted 2 years ago

“Very helpful and informative”

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Posted 2 years ago

Hi Construction Site Services Ltd, Thank you for taking the time to leave a review. Congratulations on gaining your accreditation! We are very pleased to hear you were happy with the process and had the support you needed to gain accreditation this year. We will certainly pass your feedback on. Feel free to take advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Charlotte

Posted 2 years ago

“The support team were so helpful, as always”

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Posted 2 years ago

Good afternoon AC Group Projects Ltd, Thank you very much for taking time to leave a review. Congratulations on gaining your accreditation! We are so pleased you were happy with the support you needed to gain accreditation this year. We will certainly pass your feedback on. Feel free to take advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Charlotte

Posted 2 years ago

“User friendly website All instructions have information available if the question is not understood Assistance by phone is excellent Status of your application can be tracked easily You can refer to "old" information from the resources library”

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Posted 2 years ago

Hi Loading Bay Specialists Ltd T/A Sara, Thank you very much for taking time to leave a review. Congratulations on gaining your accreditation! We are so pleased you were happy with the process and had the support you needed to gain accreditation this year. We are pleased you find our platform user friendly! We will certainly pass your feedback on. Feel free to take advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Charlotte

Posted 2 years ago

“They were very keen to sign me up lots of calls and once they got my money I got an initial couple of call to help me get started however after this I couldn’t get to speak with anybody to help me through the process of accrediting and emails we never acknowledged as received or replied to which left me hanging for weeks on end. They did provide templates etc to assist eventually but not 5 star service”

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Posted 2 years ago

Good afternoon St James Landscapes Limited, Thank you for taking the time to leave us a review. Positive or negative, we do always appreciate your feedback. Congratulations on gaining your accreditation! I am sorry to hear that you are so unhappy with our product, however I can assure you that we take on all feedback seriously and all comments left are read and responded to. I am more than happy to arrange a call with one of our team who would be able to discuss this in more detail. You can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Kind Regards Charlotte

Posted 2 years ago

“The process needs to be quicker ! All you should be doing for established contractors who have been with Safe Contractor for many years is ask for all renewals, ie. Insurance, certificates if out of date, etc. this would save so much time. I and others in the trade feel that you are just trying to justify your ever-increasing price. Some of my colleagues have left Safe Contractor and have said no one ever asks for it so what is the point? We work for many blue chip large companies including Rolls Royce, Health Authorities, etc., and have only been asked once for the qualification.”

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Posted 2 years ago

“The process itself is straightforward. Alcumus Personnel make it difficult. Not very personable and they do not take the time to discuss and understand the business (Business applying for accreditation/renewal).”

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Posted 2 years ago

Hi Accuro FM Ltd, Thank you for taking the time to leave us a review. We appreciate your feedback. Congratulations on gaining your accreditation! We are happy to hear you found the process straightforward, I am sorry to hear that in this instance you felt our service fell short of your expectations around understanding our customers and their needs. We will be sure to pass your feedback on. In the meantime, in addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Charlotte

Posted 2 years ago

“The questionnaire itself is easy to understand and the auditors are incredibly friendly and helpful. The reason for the score is because the auditing process seems artificially elongated in order to try to extract more money from the client, which is really disappointing. The questionnaire is released so that it feels like you have to do everything instantly in order to stand even a chance at getting the accreditation on time, which completely spoils the whole experience. Overall, better than Constructionline, as I cannot fault the interface or your excellent staff. But the waiting process is ridiculous.”

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Posted 2 years ago

Good morning AirisQ Ltd, Thank you for taking the time to leave us a review. Positive or negative, we do always appreciate your feedback. Congratulations on gaining your accreditation! At SafeContractor we do operate a queue system owing to the volume of accounts we have to process. To counter this, we do offer a variety of packages dependant on the needs of our contractors. For example, those who are happy to wait don't need to upgrade, but for businesses where there is urgency the express package is more appropriate. We will certainly pass your feedback on. In the meantime, in addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Charlotte

Posted 2 years ago

“Fast and helpful feedback”

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Posted 2 years ago

Good Afternoon ISIS Restoration Limited t/a Bourne Construction and Refurbishment, Thank you very much for taking time to leave a review. Congratulations on gaining your accreditation! We are so pleased you were happy with our processes and thank you for working with us in order to achieve your accreditation. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Rhys

Posted 2 years ago

“Very good service with helpful information and contacts team that support your needs to attain certification”

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Posted 2 years ago

Good Afternoon Raidec Ltd, Thank you very much for taking time to leave a review. Congratulations on gaining your accreditation! We are so pleased you were happy with the correspondence that you had during your renewal and that you find our staff easy to work with. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Rhys

Posted 2 years ago

“Excellent service as always”

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Posted 2 years ago

Good Afternoon UK Engineering Ltd, Thank you very much for taking time to leave a review. Congratulations on gaining your accreditation! We are so pleased you were happy with our service and correspondence that you had during your renewal. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Rhys

Posted 2 years ago

SafeContractor is rated 4.3 based on 2,756 reviews