SafeContractor Reviews

Name: SafeContractor
Address: Axys House Heol Crochendy, Nantgarw, Cardiff, Wales
Rating: 4.27

4.3 Rating 2,688 Reviews

81 %

of reviewers recommend SafeContractor

Company Reviews

Metrics

4.3

Based on 2,688 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We found the service to be very easy to incorporate and the team and auditor who dealt with us were very helpful and efficient.”

Helpful Report

Posted 3 years ago

Thank you for the review and congratulations on your accreditation! We are so pleased that you had such a positive experience with our team.

Posted 3 years ago

“The accreditation process this year has taken over four weeks when in the past it has only taken a day or two. I was contacted by someone from Safecontractor and could have paid a lot more money to get accredited quicker. I find this unacceptable as we have paid several hundred pounds more this year for the accreditation anyway - partly due to an additional compulsory section imposed by Safecontractor. We are a very small company and this is a very expensive outlay.”

Helpful Report

Posted 3 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. Our standard audit time taken from all required documents being submitted is 20 working days for a technical officer to review your h&s assessment. Our team endeavour to assess all questionnaires as quickly as possible and to provide as much assistance as possible. To make the process faster next year, we recommend updating your documents throughout the year via our online portal, ready for when the questionnaire can be submitted 30 days before expiry. Regarding upgrades for packages these are offered to have an express audit included or to include assistance from our team of expert IOSH and NEBOSH qualified auditors then this option is available. Please do contact your account manager to discuss how we can help you regarding the issues you mentioned, so that we can work with you to make the best of your membership for your business.

Posted 3 years ago

“A bit of a nightmare. After many calls and emails, we established that your IT department couldnt get me on your site to complete the accreditation process. This then had to be done manually which resulted in many more emails and me chasing. I am still unable to get on to the website so I presume that next year I'll have the same problem. The answer to how did I communicate is all 3 options below. When I did speak to people they were very helpful but we were still over a week late in accrediting. The website needs to get sorted, not the customer service.”

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Posted 3 years ago

“Takes far too long to review the assessment”

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Posted 3 years ago

“Efficient, well set out and explained. Quick to reply to emails and extremely helpful. Thank you”

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Posted 3 years ago

“Very helpful staff”

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Posted 3 years ago

“The general questionnaire is quite simple however, this is overshadowed by mixed messages from reviewing staff. After first completion it goes for review prior to final review. At final review different things are picked up. There is also a lack of assistance for contractors to provide the correct information.”

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Posted 3 years ago

“Very thorough but the process was made simple and efficient and would definitely recommend”

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Posted 3 years ago

“Really help full assessor”

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Posted 3 years ago

“I found the whole system supportive and the staff provided sufficient guidance and support when the paperwork got a little confusing. I have no problems with refering any small or large business to use this service. Owen Smorthit BEM, BA(Hons) Ed, M/Syl IOSH, NEBOSH”

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Posted 3 years ago

“Great customer service. Very helpful.”

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Posted 3 years ago

“Everybody I was in touch with was really nice and prompt! Many thanks for Alcumus and SC for the great service! :) KR, George”

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Posted 3 years ago

“When completing questionnary for new renewal accreditation this year, we took care that no checking of prior loaded documents were made by auditors, e. g. regarding to maximum working days statements on UK, loaded on 2018. This issue causes us a little bit of misundertanding and confussion filling up and giving response to the current auditor, because new auditor required us others Employer´s Liability insurance cover not required on 2019 neither 2020. We were a little bit losen because any situation has changed about this issue.”

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Posted 3 years ago

“Easy process to go through and I was helped all the way through after choosing the optimum package which only cost £20 more.”

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Posted 3 years ago

“Once started the whole process was super easy and nowhere near as time consuming as i thought.Very helpful staff and always ready to help.”

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Posted 3 years ago

“Terrible took from FEB to mid July And thats after you pestered the life out of to remain a member ??”

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Posted 3 years ago

“Excellent support from the Alcumus analyst team- fast and efficient customer service and very clear with the accreditation requirements from the outset.”

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Posted 3 years ago

“great service”

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Posted 3 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation.

Posted 3 years ago

“Really helpful support staff during the accreditation process.”

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Posted 3 years ago

Thank you for the review and congratulations on your accreditation!

Posted 3 years ago

“The service was very fast but I was a little confused by some of the questions and the need for the PQQ but response time was excellent, thank you. It could be a bit less costly given the Safemark scheme was almost half and this was discontinued without any notification and now means a re print of my invoices & headed paper which has the logo on it!!”

Helpful Report

Posted 3 years ago

Thank you for your feedback! Pleased that our team were able to support you through to successfully achieving accreditation. We always pride ourselves on our team providing an excellent service, so please accept our sincere apologies if we fell short of your expectations in terms of price. Please provide more details about the issues you have mentioned here so that we can ensure this is investigated by our management team: https://www.safecontractor.com/feedback

Posted 3 years ago

SafeContractor is rated 4.3 based on 2,688 reviews