SafeContractor Reviews

Name: SafeContractor
Address: Axys House Heol Crochendy, Nantgarw, Cardiff, Wales
Rating: 4.27

4.3 Rating 2,688 Reviews

81 %

of reviewers recommend SafeContractor

Company Reviews

Metrics

4.3

Based on 2,688 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“GREAT SERVICE AND PRODUCT.”

Helpful Report

Posted 5 years ago

Congratulations on your accreditation and thank you for your feedback!

Posted 5 years ago

“A very simple and easy portal to use, and a responsive team! Pleasure!”

Helpful Report

Posted 5 years ago

Thank you for your feedback - pleased that you found our portal easy to user and that our team were able to support you through to successfully achieving accreditation!

Posted 5 years ago

“very quick and easy to use the system”

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Posted 5 years ago

Pleased that you found the system easy to use, thank you for your feedback and congratulations on your accreditation!

Posted 5 years ago

“The accreditation process is straight forward enough, it is a same you have to pay additional costs to fast track. It should be considered to improve the speed of the overall accreditation process by employing additional assessors?”

Helpful Report

Posted 5 years ago

Thank you for your review. Please accept our apologies that you found the process difficult on this occasion. Our team are available via email and telephone to provide any assistance you need. Our packages were introduced to offer a fast track service where required, however we also advise that as our portal is available year-round to make the submission process quicker and easier, we recommend uploading updated documents throughout the year. You will then be able to save these documents and submit them when the questionnaire becomes available, 30 days prior to your accreditation expiry. If you have any queries our customer care team are available at safecontractor@safecontractor.com to support you.

Posted 5 years ago

“Everyone I spoke to was very helpful”

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Posted 5 years ago

Thank you for your feedback - we're pleased that our team were on hand to support you through to a successful accreditation!

Posted 5 years ago

“Easy to deal with as all can be managed remotely/online.”

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Posted 5 years ago

Congratulations on your accreditation and thank you for your feedback!

Posted 5 years ago

“All those that were involved were very helpful”

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Posted 5 years ago

Thank you for your feedback, we're thrilled that our team were available to support and help you through to successfully achieving accreditation!

Posted 5 years ago

“It was fine.”

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Posted 5 years ago

Thank you for your review and congratulations on your accreditation!

Posted 5 years ago

“I was contacted directly by one of the Safecontractor team who emailed me a list of documents that were needed to complete the accreditation process and his assistance was invaluable.”

Helpful Report

Posted 5 years ago

Thank you for your feedback - pleased that our team were able to support you through to successfully achieving accreditation!

Posted 5 years ago

“Had a very good assessor most helpfull portal easy to follow and the supply of questions and answers most helpfull”

Helpful Report

Posted 5 years ago

Thrilled that our team were able to support you through to a successful accreditation, thank you for leaving us a great review!

Posted 5 years ago

“Very helpful & friendly staff, quick & efficient.”

Helpful Report

Posted 5 years ago

Thank you for your review - pleased that our team were able to support you through to a successful accreditation!

Posted 5 years ago

“Quick responses and very helpful.”

Helpful Report

Posted 5 years ago

Congratulations on your accreditation and thank you for your feedback!

Posted 5 years ago

“Overall everyone I had contact with was very helpful”

Helpful Report

Posted 5 years ago

Thank you for your feedback, we're pleased that our team were available to help you. Congratulations on your accreditation!

Posted 5 years ago

“Have he same conversation every year about the number of employees/labour only contractors.”

Helpful Report

Posted 5 years ago

Thank you for your review - we re-audit businesses each and every year to ensure that they are meeting the required standards before awarding accreditation. If you need to discuss a change to your circumstances, or have a query about your suitability to one of our categories then our team of technical experts are on hands and available to provide support.

Posted 5 years ago

“Staff members were very helpful and knowledgable.”

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Posted 5 years ago

Pleased that our team were able to support you through to successfully achieving accreditation!

Posted 5 years ago

“Very professional and useful process that will help us going forward”

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Posted 5 years ago

Thank you for your review, we're pleased that our team were on hand to support you through to a successful accreditation!

Posted 5 years ago

“Very Straight forward process, feedback very helpful to achieve accreditation.”

Helpful Report

Posted 5 years ago

Thank you for your feedback. We're pleased that you found the process straight forward and that our team were on hand to support you through to a successful accreditation!

Posted 5 years ago

“As always the staff at SafeContractor were excellent and easy to work with. Our application was dealt with in a timely manner which hasn't been the case in previous years. It seems the process has become more streamlined and seems much easier to complete to application. Many thanks to all the staff involved.”

Helpful Report

Posted 5 years ago

Thank you for your feedback, and we're thrilled that you've noticed a measurable improvement in our service levels, which we are always working toward improving. Congratulations on your accreditation!

Posted 5 years ago

“Appalled by how the Company we use to gain our accreditation through charges us a fee for the service but the review process is 20 working days so we effectively have to wait a month for our accreditation to be approved unless we pay an addition "express" fee so they look at it within 2 days. Knowing how key this accreditation is to small businesses an in many instances you are placed on stop if this accreditation expires is tantamount to holding you to ransom and extorting an extra few hundred quid out of you. We will be looking to move to another provider with immediate effect but this is something safe contractor need to be aware is happening.”

Helpful Report

Posted 5 years ago

Thanks for your feedback on your experience, and please accept our apologies that you were dissatisfied on this occasion. We are always looking to improve the service that we provide and have introduced packages that enable contractors requiring accreditation quickly to use an express service that is guaranteed to be completed faster than our standard audit time of 4 weeks. If you require any guidance on the documentation required then our team of technical experts are on hand and are always happy to help. Our contractor portal is available year-round, so to speed up this process going forward we recommend uploading your up to date documents throughout the year so that when your questionnaire is released 30 days prior to expiry, you are ready to submit. If you would like to discuss this further so that we can investigate the issues you experienced then please provide us with more information here: https://safecontractor.com/feedback

Posted 5 years ago

“The process is fairly straight forward and customer service is very helpful.”

Helpful Report

Posted 5 years ago

Thank you for your review, we're pleased that our team were on hand to support you through to a successful accreditation!

Posted 5 years ago

SafeContractor is rated 4.3 based on 2,688 reviews