SafeContractor Reviews

Name: SafeContractor
Address: Axys House Heol Crochendy, Nantgarw, Cardiff, Wales
Rating: 4.27

4.3 Rating 2,706 Reviews

81 %

of reviewers recommend SafeContractor

Company Reviews

Metrics

4.3

Based on 2,706 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy process with great support. Its making a big difference to our business already!”

Helpful Report

Posted 5 years ago

Thank you for your feedback. We're pleased that our team were on hand to support you and that achieving accreditation has already made a big difference to your business - congratulations!

Posted 5 years ago

“Very helpful staff nothin ever a problem , even us .”

Helpful Report

Posted 5 years ago

Thank you for your review! We're thrilled that our team were able to help you through to successfully achieving accreditation.

Posted 5 years ago

“Excellent support through the process and simple uploading of documentation”

Helpful Report

Posted 5 years ago

Thank you for your feedback! Pleased that our team were able to support you through to successfully achieving accreditation.

Posted 5 years ago

“For the second year running I had to contact Safe-contractor to ask for access onto your portal so that I could upload and submit my documents for accreditation approval”

Helpful Report

Posted 5 years ago

Thank you for your feedback, and please accept our apologies that you have experienced difficulties accessing the portal. We send out links to the portal 60 days prior to questionnaire release and 30 days prior to expiry, when the questionnaire is available for submission. The portal is also accessible year-round via www.safecontractor.com, by clicking 'log in' in the right hand corner of the screen and selecting 'Contractor Portal'. Your username is your membership number. If you could kindly let us know your email address we will check that this is up to date on our system to ensure that you receive our emails directing you to the portal. Please email safecontractor@safecontractor.com with your details or with any questions you may have regarding logging in.

Posted 5 years ago

“Very good communication Easy upload system”

Helpful Report

Posted 5 years ago

Thank you for your feedback, we're pleased that you found our portal easy to use!

Posted 5 years ago

“Good support provided, although there was disagreement over the content required for the company's HS&E policy”

Helpful Report

Posted 5 years ago

Thank you for your review and congratulations on achieving accreditation! We're pleased that our team were able to support you throughout the process and to explain what documents are required for the audit to be passed and accreditation to be awarded. Clients choose to work with us because we enable them to have greater visibility of the health and safety compliance of their supply chain. Our system ensures that all contractors they work with have the relevant documentation in place to comply with health and safety legislation. To make the process easier next year, we recommend updating your documents throughout the year via our online portal so that when the questionnaire is released 30 days before expiry you can re-submit your up to date documents quickly. Our team are available via email and telephone to provide any assistance you need throughout the process.

Posted 5 years ago

“Easy & straight forward”

Helpful Report

Posted 5 years ago

Congratulations on your accreditation and thank you for leaving us a review!

Posted 5 years ago

“great service and really helpful”

Helpful Report

Posted 5 years ago

Thank you for your feedback - proud that our team provided you with a great service that led to you achieving accreditation!

Posted 5 years ago

“Megan James was the most helpful person we've ever dealt with at SafeContractor”

Helpful Report

Posted 5 years ago

Thank you for your feedback - pleased that our team were able to support you through to successfully achieving accreditation!

Posted 5 years ago

“Helpful Independent HSSE Accreditation, swift to respond.”

Helpful Report

Posted 5 years ago

Thank you for your review. We're pleased that our team were able to support you through to successfully achieving accreditation!

Posted 5 years ago

“Easy to use website Quick to open each item easy and quick to upload”

Helpful Report

Posted 5 years ago

Thank you for your review. We're pleased that you found our portal easy to use and that it sped up your journey to a successful accreditation!

Posted 5 years ago

“good communication and access to relevant literature required to be compliant-”

Helpful Report

Posted 5 years ago

Thank you for your review and congratulations on your accreditation!

Posted 5 years ago

“Very helpful team”

Helpful Report

Posted 5 years ago

Thank you for your feedback - pleased that our team were able to support you through to successfully achieving accreditation!

Posted 5 years ago

“the process for updating /renewing our certificate was fairly straight forward and not as complicated”

Helpful Report

Posted 5 years ago

Congratulations on your accreditation and thank you for your feedback!

Posted 5 years ago

“Straight forward process and staff very helpful.”

Helpful Report

Posted 5 years ago

Thank you for your feedback - pleased that our team were able to support you through to successfully achieving accreditation!

Posted 5 years ago

“Accreditation was late due to admin assistant being on leave and no out of office, took a week for someone at SC to pick up on their inbox, resulting in 36 hours of lost works orders from our client”

Helpful Report

Posted 5 years ago

Thanks for your feedback on your experience. I have fed this back to our audit team and can advise that once submitted, the wait time for the standard package can be up to 4 weeks. To make the process faster and easier to complete next year, we recommend updating your documents throughout the year via our online portal so that when the questionnaire is released 30 days before expiry you can re-submit your up to date documents quickly. If you would like to discuss this further so that we can investigate the issues you experienced further then please provide us with more information here: https://safecontractor.com/feedback

Posted 5 years ago

“Much improved on previous years, user friendly platform and less timely Very happy with the new process”

Helpful Report

Posted 5 years ago

Thank you for your review. We're pleased that you found our portal easy to use and that it sped up your journey to a successful accreditation!

Posted 5 years ago

“At first we found it difficult at the Audit stage but buying into your assistance option was a good decision”

Helpful Report

Posted 5 years ago

Thank you for your review - we're pleased that our Assisted Package was able to meet your needs for support throughout the process. Congratulations on successfully achieving accreditation!

Posted 5 years ago

“The experience was very good - we had help along the way which was appreciated. Many thanks”

Helpful Report

Posted 5 years ago

Thank you for your feedback - pleased that our team were able to support you through to successfully achieving accreditation!

Posted 5 years ago

“Not Good, the people are polite and considerate but what they are asked to do by the company is both bureaucratic and needlessly pedantic. This is not good for customer relations”

Helpful Report

Posted 5 years ago

Thank you for your review, and congratulations on your SafeContractor accreditation. Clients choose to work with us because we enable them to have greater visibility of the health and safety compliance of their supply chain. Our system ensures that all contractors they work with have the relevant documentation in place to comply with health and safety legislation. When completing the audit process, if you require any assistance our team are available via email and telephone and happy to support you.

Posted 5 years ago

SafeContractor is rated 4.3 based on 2,706 reviews