SafeContractor Reviews

Name: SafeContractor
Address: Axys House Heol Crochendy, Nantgarw, Cardiff, Wales
Rating: 4.27

4.3 Rating 2,756 Reviews

81 %

of reviewers recommend SafeContractor

Company Reviews

Metrics

4.3

Based on 2,756 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really helpful team to make the process as manageable as possible. Achieved accreditation in 2 weeks and it was a really positive experience. Everything I learnt on the way was both practical, useful and achievable.”

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Posted 2 years ago

Good Morning Envisage Systems Limited, Thank you very much for taking time to leave a review. Congratulations on gaining your accreditation! We are so pleased you were happy with the process and correspondence that you had during your renewal. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Rhys

Posted 2 years ago

“The process on the portal was a little confusing, but staff at SafeContractor helped with this. Had to keep calling to get areas released on the portal”

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Posted 2 years ago

Good morning, Thank you for taking the time to leave a review. Positive or negative, we do always appreciate your feedback. Congratulations on becoming accredited! We are happy to hear that you had the help you needed from our team. We are sorry to hear that you felt the process was a little confusing. I can see how having to keep calling would become frustrating for you and i will certainly pass this feedback on to the correct department. In the meantime, in addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Charlotte

Posted 2 years ago

“Easy to deal with.”

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Posted 2 years ago

Good Afternoon B T I Computer Systems (UK) Ltd, Thank you very much for taking time to leave a review. Congratulations on gaining your accreditation! We are so pleased you were happy with the process and correspondence that you had during your renewal. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Rhys

Posted 2 years ago

“The staff were very helpful I was dreading the process but was made a lot better by your staff thanks”

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Posted 2 years ago

Good Afternoon Fraser Tec, Thank you very much for taking time to leave a review. Congratulations on gaining your accreditation! We are so pleased you were happy with the process and correspondence that you had during your renewal. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Rhys

Posted 2 years ago

“After submitting my business information pack subject to receiving my accreditation, I found the support and assistance second to none, the advice and assistance was very much appreciated,. I would have no hesitation in recommending Alcumus, to future businesses, large, and small.”

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Posted 2 years ago

Good Afternoon CSR Eclipse Ltd, Thank you very much for taking time to leave a review. Congratulations on gaining your accreditation! We are so pleased to know that you are happy to recommend us to other companies. It is also good to know that you had a good experience with our process and correspondence that you had during your renewal. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Rhys

Posted 2 years ago

“Painfully slow. Poor service”

Helpful Report

Posted 2 years ago

Good Morning, Thank you for taking the time to leave a review. Congratulations on becoming accredited! I am sorry to hear that you felt the process was a little slower this year. Your questionnaire is open all year round for you to fill in and upload documents, it becomes available to submit 30 days prior to the expiry date of your current certificate, this is to enable you to get ahead and usually allows us enough time to review your file before the current certificate expires. In regards to the poor service, we are sorry to hear this and can assure you that we take on all feedback seriously and it will be passed on. I am more than happy to arrange a call with one of our team who would be able to discuss this with you a bit further if needed. In the meantime, you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Charlotte

Posted 2 years ago

“Time scale of review period forcing extra payments for a faster review! Tried to bring in other scope requirements which were not required. reviewed by different people from a discussion with yourselves. Portal shows actions required after passing the accreditation currently showing 85% compliant rather than indicating time period left before expiry and new evidence required unlike other SSiP portals. Unable to communicate with the reviewer for feedback”

Helpful Report

Posted 2 years ago

Good Afternoon Woodford Heating and Energy Ltd, Thank you for taking the time to leave us a review. Positive or negative, we do always appreciate your feedback. Firstly I would like to say Congratulations on gaining your accreditation! Thank you for working with us to get this achieved. At SafeContractor we do operate a queue system owing to the volume of accounts we have to process. This is why we offer a variety of packages which are dependent on the needs of our contractors. Some offer assistance where others offer quicker response times. In terms of the scope, I believe there may have been some miscommunication from both parties regarding the work activities audited, as we will only accredit companies for works that they perform themselves and not those that subcontractors do on their behalf. Your portal shows a lower percentage after you gained accreditation because the questionnaire you are seeing is your renewal questionnaire for your next accreditation with SafeContractor. You can work on your questionnaire throughout the entire year and then submit 30 days before your account accreditation. Your last point around communication with your reviewer will be feedback to the relevant department to follow up with. Apologies if none of the above was communicated to you through your renewal process and within your time being a member of SafeContractor. As you are now accredited and have an active membership feel free to take advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Rhys

Posted 2 years ago

“The process was very straight forward if you read everything and follow the guidance given.”

Helpful Report

Posted 2 years ago

Good Afternoon Premier Windows Doors & Conservatories Ltd, Thank you very much for taking time to leave a review. Congratulations on gaining your accreditation! We are so pleased that you think our process is straight forward and were happy with the correspondence that you had during your renewal. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Rhys

Posted 2 years ago

“Plenty of reminders sent in good time to keep accreditation up to date”

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Posted 2 years ago

Good Afternoon Brampton Valley Group Ltd, Thank you very much for taking time to leave a review. Congratulations on gaining your accreditation! We are so pleased you were happy with the process and correspondence that you had to remind you of your renewal. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Rhys

Posted 2 years ago

“The process was easy to navigate and all the auditors I spoke to were very helpful in providing information that assisted us in retaining accreditation for another year.”

Helpful Report

Posted 2 years ago

Good Afternoon AWB and Son Ltd, Thank you very much for taking time to leave a review. Congratulations on gaining your accreditation! We are so pleased you were happy with the process and correspondence that you had from our auditors to assist you gaining your accreditation again this year. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Rhys

Posted 2 years ago

“Alcumus delivered a fantastic service and was very easy to use.”

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Posted 2 years ago

Good Afternoon Polytech Contracts LTD, Thank you very much for taking time to leave a review. Congratulations on gaining your accreditation! We are so pleased you were happy with the process and correspondence that you had during your renewal. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Rhys

Posted 2 years ago

“I completed the annual questionnaire, and as usual, it was rejected becasue I haven't provided the right information, despite what I uploaded being what was asked for. then to add insult to injury, I wasn't notified for 6 weeks!! even then I had to chase Safecontractor.”

Helpful Report

Posted 2 years ago

Good Afternoon Beswick Refrigeration Services Ltd, Thank you for taking the time to leave us a review. Positive or negative, we do always appreciate your feedback. Congratulations on gaining your accreditation! I am sorry to hear that in this instance you felt our service fell short of your expectations. At SafeContractor we do operate a queue system owing to the volume of accounts we have to process. We do offer a variety of packages dependent on the needs of our contractors. As your business is on the standard package the lead time for accreditation can apply, in regard to your application we do contact via telephone and email within the timeframe and I can see that contact was made from both ends and then resolved. I will certainly pass on your valued feedback to the relevant departments. In the meantime, in addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Rhys

Posted 2 years ago

“Massively over-priced for what is essentially a paper pushing exercise. No meaningful assessment of health and safety in a real environment. I definitely wouldn’t recommend spending money on this, it’s laughable.”

Helpful Report

Posted 2 years ago

Good morning, thank you for taking the time to leave a review. Congratulations on becoming accredited! I am sorry to hear that you are so unhappy with our product, however I can assure you that we take on all feedback seriously and all comments left are read and responded to. I am more than happy to arrange a call with one of our team to discuss this further. In terms of the assessment/ question set, We’re disappointed to learn that you found the audit process did not cater for your company – we endeavour to adapt our question set and approach to meet all business needs and will be sure to pass your feedback on. In the meantime, You can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Kind Regards Charlotte

Posted 2 years ago

“was a very straight forward process”

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Posted 2 years ago

“Smooth process with good communication from the SafeContractor team over any issues/concerns.”

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Posted 2 years ago

“Stressful. Too many 2awkward, unintelligible questions. We joined because it was a criterion of Rolls-Royce/Mitie. The forms that you have to complete are difficult to keep track of and confusing.”

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Posted 2 years ago

“no problems to report very helpful.”

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Posted 2 years ago

“Long winded. Not very clear.”

Helpful Report

Posted 2 years ago

Good Morning Acorns floors limited, thanks for taking the time to leave a review. Congratulations on becoming accredited! I am sorry to hear that you felt the process was long winded. Just so that you know, your questionnaire is open all year round for you to fill in and upload documents, it becomes available to submit 30 days prior to the expiry date of your current certificate, this is to enable you to get ahead and usually allows us enough time to review your file before the current certificate expires. We also offer basic support no matter what package you are on and our assisted and premier package with 121 support if it is needed. I hope that this information will be helpful for your questionnaire renewal. If you require any further information about this please do not hesitate to get in touch. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Charlotte

Posted 2 years ago

“At times it can be slightly onerous with the gathering and uploading of data. But if you stay on top of loading certificates, policies etc as they are renewed through out the year this helps.”

Helpful Report

Posted 2 years ago

Good morning Vermtek, Thank you very much for taking time to leave a review. Congratulations on gaining your accreditation! We will certainly pass your feedback on. Feel free to take advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Charlotte

Posted 2 years ago

“You wouldn’t want to know!”

Helpful Report

Posted 2 years ago

Good Morning, Thankyou for taking the time to leave a review. Congratulations on becoming accredited! If you could please provide some further details, we would be more than happy to look into this for you. Alternatively, we would be happy to give you a call to discuss. In the meantime, in addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Charlotte

Posted 2 years ago

SafeContractor is rated 4.3 based on 2,756 reviews