Run and Become Reviews

Name: Run and Become
Address: 4a Eccleston Street, London
Rating: 4.88

4.9 Rating 3,338 Reviews

98 %

of reviewers recommend Run and Become

4.9

Based on 3,338 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

Run and Become 5 star review on 11th April 2025

Anonymous // 01/01/2019

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“Ordered running shoes with spikes and paid for fast delivery to ensure they arrived in time for my daughter’s race. The shoes arrived but the spikes they came with were missing along with the key to screw them in with. I contacted the company who said they would put them in the post but, by then, it was obviously too late for my daughter to use them so she couldn’t compete. I only paid for the express delivery to ensure they arrived in time for her race, something I explained to the person I spoke to. They never even offered to return the excess I paid for the fast delivery , let alone any compensation.”

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Posted 1 year ago

“Excellent customer service which is why I always return. I need a wide fit shoe to support my feet and find them only here”

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Posted 1 year ago

“Excellent service. Great choice of running shoes.”

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Posted 1 year ago

“Happy with product; used click & collect service which was quick, efficient and friendly.”

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Posted 1 year ago

“My order arrived quickly. Thank you”

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Posted 1 year ago

“Brilliant on every level. The assistant who helped me zeroed-in immediately on my unique requirements and picked the right shoes to try. She could not have been more helpful, kind and informed. Sorry, I should have asked for her name.”

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Posted 1 year ago

“I found Run and Become's website very easy to use. I was looking for a specific item and not only was it available and the site directed me there but it also offered a discount. Purchase was easy and delivered within three days to a remote location in Scotland.”

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Posted 1 year ago

“Great product and shipping”

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Posted 1 year ago

“Easy web purchase, good shoe description, matched product well inc size on delivery. Timely order turnaround and communications. Thanks.”

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Posted 1 year ago

“Very efficient!”

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Posted 1 year ago

“Ordered a waist bag which arrived promptly. In regular use.”

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Posted 1 year ago

“Excellent and very helpful service, ensured I got the running shoes that were exactly right for my needs”

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Posted 1 year ago

“Great shop with friendly and helpful staff.”

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Posted 1 year ago

“I am happy with my purchase as always, however the service that I received from customer service was impeccable. I made a mistake on my order, once I noticed that I contacted run and become who sorted it out very swiftly. Thank you again”

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Posted 1 year ago

“Excellent service. Delivered my Altras very quickly. 👍”

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Posted 1 year ago

“Ordered XC spikes. They arrived the next day. There was a hiccup with the delivery company cancelling the delivery/order. Run and Become e-mailed immediately to check if this was the case. Two phone calls later and the order was sorted and delivered on time. Love the XC spikes.”

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Posted 1 year ago

“Very much my “go to” for online running kit purchases.”

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Posted 1 year ago

“As always another great delivery from Run and Become - Thanks guys 🏃🏼‍♂️”

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Posted 1 year ago

“Hi,I ordered some on running shoes,but unfortunately they were wide enough,for my enormous bunions,but the service was excellent and delivery was prompt”

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Posted 1 year ago

“The customer service at Run and Become is exceptional. Thank you to Laura who fitted me with the most comfortable shoes I’ve ever worn and was patient with me as a first time runner buyer! The shoes were not in stock but the team were so helpful in letting me know when they came into stock and delivering them promptly, couldn’t recommend the shop and team more.”

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Posted 1 year ago

Run and Become is rated 4.9 based on 3,338 reviews